GTE Omni Si Database Technical Practices Issue 1 Manual

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a.3Answering Incoming Line-2 Call (C& Main/ACD)
STEPOPERATIONRESULT
1Call received on line 2.The LINE 2 LED flashes at 120 IPM and
ringing is heard.
2Depress LINE 2 pushbutton.(a) One of the following occurs:
1. If line 1 is active, request for line 2 is
ignored.
2. If line 1 is on hold, LINE 2 LED on.
3. If line 1 is staffed/ready, POS STAFF
(CAS) or READY (ACD) LED turns off
and LINE 2 LED is on.
(b) LINE 2 and RLS 
LEDs on.
3When call is completed, depress
the RLS pushbutton to...

TL-130100-10018.5Extending Call to Station (CAS Main)
STEPOPERATIONRESULT
1With call on line 1, depress FLASH
pushbutton.(a) FLASH LED on.
(b) Calling party put on hold.(c) Dial tone heard from branch location.
NOTE:If flash is part of repertory dial number being used, this step is not necessary.
2Depress appropriate repertory
dial pushbutton.(a) Repertory dial LED on.
(b) Repertory dial message displayed on
right portion of display.(c) 
Ringback tone heard.
NOTE:The number may be dialed manually if a...

Releasing Three-Party Connection
To release call on line 1, and place line 2 on hold:
STEPOPERATIONRESULTDepress LINE 2 pushbutton.LINE 2 LED flashes.
Depress RLS pushbutton.LINE 1 LED off.To release a call on line 2, and place line 1 on hold:
STEPOPERATIONRESULT
Depress LINE 1 pushbutton.LINE 1 LED flashes.
2Depress RLS pushbutton.LINE 2 LED off.To release calls on lines 1 and 2:
OPERATIONRESULT
Depress RLS pushbutton.LINE 1 and LINE LEDs off.
a.7PABX Features on an ACD Call
STEPOPERATIONRESULT
1Depress...

 rTL-130100-10018.8Call Hold (CAS Main/ACD)To place a call on hold while connected to parties on line 1 or line 2:
STEPOPERATlONRESULT
1Depress LINE pushbutton with a
call.LINE LED winks.
2Depress LINE pushbutton again
to return to the call on’hold.LINE LED on steady.
8.9Bad Service Line Reporting
STEPOPERATIONRESULT
1Transmission difficulty is
encountered on line 1. To report,
depress BAD steadily.BAD LINE LED winks until system
records line information: then BAD
LINE LED on LINE pushbutton.
8.10...

TL-130100-1001STEPOPERATIONRESULT
3Depress TLWMON (SUPV)
pushbutton on supervisory
instrument.(a) TLWMON (SUPV) LED on.
(b) Supervisory instrument is connected
to requesting Agent Instrument over
supervisory line 2, and the supervisory
LINE 2 LED on.
(c) Supervisor can talk with/monitor
requesting agent.
NOTE:If Step 2 operation is not performed, the emergency message stops, and the
requesting agent ID number appears in supervisory instrument display.
4Depress RLS pushbutton on
supervisory instrument to...

 rTL-130100-1001STEPOPERATIONRESULT
3Depress TLWMON (SUPV)
pushbutton.(a) TLWMON (SUPV) LED on.
(b) Supervisor instrument is connected to
requesting Agent Instrument over
supervisor line 2 and supervisor LINE 2
LED on.
(c) Supervisor can talk with/monitor
requesting agent.
(d) RLS LED on.
NOTE:If Step 2 operation is not performed, the assistance ringer stops, and assistance
message and requesting agent ID number appear in the supervisory instrument
display.
4Depress RLS pushbutton to
release call.TLWMON...

TL-130100-1001
NOTES:1.Before removing the headset/handset from the Agent Instrument (if desired for
safekeeping), the Agent Instrument must be in the idle mode or a warning tone
(alarm) will sound. An Agent Instrument is in the idle mode under the following
conditions:
(4unstaffed
not on hold
not ringing
lines 1 and 2 are both inactive
In addition, if the Agent Instrument is a supervisor position, there must not be any
emergency or supervisory assistance request pending.
2.The Agent Instrument should be...

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9.0KEY ENTRY BiSPLAY UNIT
9.1General
The Key Entry Display Unit (KEDU), shown in Figure 9.1, is an optional
accessory necessary for hotel or health care use to provide additional
features including, but not limited to, message waiting, message metering,
and room status.
In the Hotel/Health Care configuration the FGBS 
OMNI SI PABX will
accommodate a maximum of two Attendant Consoles, four 
KEDUs, and a
maximum of one hard copy printer per KEDU to provide records of all
transactions. The...

TL-130100-1001c
o-276Figure 9.1 Key Entry Display Unit
lure 9.2
Axiom Printer Used with (or without) KEDU in Hotel
Health Care Applications8187
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