GTE Omni Si Database Technical Practices Issue 1 Manual

TL-130100-10010)Time Changes. This field consists of one hexadecimal character
(O-F) to record the number of time-change records generated
while the call was in progress. This indicates that the call duration
must be adjusted by the amount of time shown on the 
time-change record. This value does not return to zero but remains at
F if that number is reached.
04SCC Flag. Indicates if an SCC was used (1 bit 0 = no, 1 = yes).
(4Call Forward. Indicates if the call was forwarded (1 bit 0 = no,1= yes)....

***t*******t**(*t**.~****
* BYTEDESCRIPTIONl
l **************t*********
I1;
IRECORD IDI
II
II
IPREVIOUS DATEI
II
I 2YEARi YEARI4II
I, 3MONTH
; MONTHI
II
I
II 4DAY1 DAYI
I
II
;PREVIOUS TIMEII-; 5
HOURiI; HOURI
IIII 6MINUTE; MINUTEI
I
IiI7SECONDSi SECONDSI
iADJUSTED DATEIII
II
IIiII 8YEAR
; YEARiI
II
IMONTH
i MONTHII gI
II
I, 10 DAYi DAYII
I
iIPREVIOUS TIMEI1i: 11 HOURIiI HOURIIII
; 12 MINUTE: MINUTEI
I1
iSECONDS iII 135ECON DSI
I
II
ITHE NEXT 36 BYTES/CALL RECORD16
TOTAL 
= 49 BYTES/CALL RECORD...

TL-130100-10016.3.7Engineering Applications
(a)Hardware. No additional hardware is required for the SI system
MDR option.
@IOutput Device Speed.Considerations. When selecting the speed
for the output device from port 0 and port 
1, the amount of traffic
being handled by the system must be considered. The MDR file is
capable of buffering a fixed amount of call-record blocks, beyond
which the information is completely lost for additional calls. Thus,
the worst case peak traffic must be considered, along...

TL-130100-1001
r**********t**********
’ BYTEDESCRIPTION*r*********************RECORD ID
0
LENGTH INDICATORI
I
1CALLING LENGTH 
; CALLED LENGTHI
IICALLED ADDRESSI
! 24SOURCE TO DESTINATION PACKET COUNT!r1I 25SOURCE TO DESTINATION PACKET COUNT,1tI 26SOURCE TO DESTINATION PACKET COUNT1
’ 27DESTINATION TO SOURCE PACKET COUNT;
III 
28DESTINATION TO SOURCE PACKET COUNTl
I2DIGIT 0IDIGIT 1I’
3DIGIT2IDIGIT 3iIII14DIGIT4IDIGIT 5I1 29DESTINATION TO SOURCE PACKET COUNTl-~; 30CALL IDENTIFIERI
I
r1
I 31CALL...

TL-130100-10017.0ACD PROCEDURES FOR STANDARD TELEPHONEA standard telephone station instrument may be used as an Automatic Call
Distribution (ACD) station. The procedures listed below will demonstrate how
to use a standard telephone for ACD application.
7.1Preparing for Service
STEPOPERATIONRESULT
1Go off-hook.
(a) Position is placed into the outgoing state.
(b) Dial tone is heard.
2Dial the staff access code.Position is staffed, and confirmation tone is
heard.
7.2Emergency Service/Supervisory Assistance...

TL-130100-I 0017.4PABX Features
STEPOPERATION
RESULT
1Perform a hookswitch flash.(a) System returns distinctive dial tone.
(b) Caller is placed on hold.
2Dial PABX feature code desired.NOTE:
This procedure permits access to the features previously described in this section.
7.5
Unstaffing the ACD
STEP
OPERATIONRESULT
1Check that line is not active.
2Perform hookswitch flash.System returns regular dial tone.
3Dial the unstaffed access code.NOTE:
If distinctive dial tone is heard, an incoming call was put...

TL-130100-1001
STEPOPERATION
RESULT4Perform the necessary off-line
work.
5When no further work is required,
go off-hook.Position is staffed and ready.
7.7Placing an ACD Call (Standard Telephone)
STEP
OPERATIONRESULT
1Check that line is not active.
2Perform a hookswitch flash.System returns regular dial tone.
NOTE:If distinctive dial tone is heard, an incoming call was put on hold due to a glare
condition. The agent must perform a hookswitch flash to get the caller back. Refer
to paragraph 7.6.
3Key...

TL-130100-10017.9Agent Call Hold/ConsultationThe agent places a call on hold by flashing, then keying the station call hold
access code. After receiving the feature confirmation tone, the agent is
automatically placed into the outgoing state. The agent may then opt to go
into a work state, key the pilot number of an agent group or key the directory
number of an agent or station consultation. Additional consultation calls can
be made by releasing from the previous call and going into the outgoing state.To...

TL-130100-1001
8.0CAS/ACD AGENT INSTRUMENT (PACET) PROCEDURES
The following provides the procedures for processing agent-related features.8.1Preparing the Agent Instrument for Service
8.1.1For CAS Main Service
STEPOPERATIONRESULT
1Plug handset/headset into AgentLED off.
Instrument.
2Depress Message WaitingREADY LED on.
pushbutton.
3Depress POS STAFF pushbutton.POS STAFF LED on.
NOTE:Message clear LED will be on when system first loads.
8.1.2For ACD Service
STEPOPERATIONRESULT
1Plug handsevheadset into...

- -TL-130100-1001
.
STEPOPERATION
RESULT
(b) The left portion of display indicatescalling source, e.g., “TOYS 252”.
(c) LINE 
1 and RLS LEDs on.
2Answer calling party and provide
necessary assistance.
3Depress RLS pushbutton to releasecall.(a) LINE 1 and RLS LEDs off.
(b) Left portion of display is cleared.
(c) If lit, the BAD LINE, SUPR ASST, or
EMER LED off.
(d) If line 2 is on hold, POS STAFF LED off.
8.2.2As an ACDII
I
STEPOPERATION
RESULTI
II
1Incoming call received.(a) Alerting tone heard.
(b) Left...