GTE Omni Scbs Installation And Maintenance Manual

Table of Contents (Continued) 
Page 
TROUBLESHOOTING 
TROUBLESHOOTING (OBJECTIVES) ............................................................... 3.45 
TROUBLESHOOTING OVERVIEW .................................................................. 3.46 
SYSTEM-WIDEPROBLEMS ........................................................................ 3.47 
MULTIPLE CARD/INTERFACE SIGNAL PROBLEMS ................................................. 3.51 
SINGLE ICG CARD PROBLEMS...

3.0 Terminal Objet 
GIVEN: . 
0 
0 
0 
0 
0 
0 
ACTION: . 
0 
0 
CRITERIA: . 
0 
GTE OMNI SBCS 
PORTABLE MAINTENANCE PANEL 
GTE OMNI SBCS PERIPHERALS 
STANDARD MAINTENANCE TOOLS 
GTE OMNI SBCS COURSE AND SITE DOCUMENTATION PACKAGE 
LABORATORY ACTIVITIES 
WRITTEN TEST 
ISOLATE AND IDENTIFY ROUTINE SYSTEM HARDWARE FAULTS. 
PERFORM ROUTINE DIAGNOSTICS ON SYSTEM AND PERIPHERAL 
DEVICES. 
COMPLETE AND PASS WRITTEN TEST. 
TROUBLESHOOTING AND DIAGNOSTIC PROCEDURES WILL BE 
COMPLETED IN ACCORDANCE WITH SBCS GTEP...

SYSTEM MAINTENANCE 
Overview 
3.2  

3.1 Enabling Obiective 
GIVEN: 0 
0 
l 
0 
0 
0 
ACTION: 0 
0 
e 
CRITERIA: 0 GTE OMNI SBCS 
PORTABLE MAINTENANCE PANEL 
GTE OMNI SBCS PERIPHERALS 
STANDARD MAINTENANCE TOOLS 
GTE OMNI SBCS COURSE AND SITE DOCUMENTATION 
PACKAGE 
REVIEW EXERCISE 
IDENTIFY SBCS MAINTENANCE TOOLS AND FUNCTIONS. 
DESCRIBE PREVENTIVE MAINTENANCE PROCEDURES 
FOR CABINET AND PERIPHERALS. 
DETERMINE SYSTEM STATUS THROUGH USE OF VISUAL 
INDICATORS SUCH AS CPM CONTROLS AND ALARMS. 
REVIEW EXERCISE WILL BE COMPLETED CORRECTLY IN...

- 
, 
System Maintenance/Overview 
OMNI SBCS EMPLOYS SIX TYPE OF MAINTENANCE FUNCTIONS: 
TROUBLESHOOTING %  TRAFFIC ’ 
MEASUREMENT 
 
DIAGNOSTICS 
ROUTINE-MAINTENANCE  

Major Maintena dons 
. PREVENTIVE MAINTENANCE 0 
. CABINET AND PERIPHERALS 
. PCB CARD INSTALLATION 
. BATTERY 
. PMP 
0 
@ TROUBLESHOOTING 
. SYSTEM OPERATION CHECKS 
. VISUAL INDICATORS 
. DEVICE STATUS AND FAULT LOG THROUGH 
LOCAL OR REMOTE ACCESS 
0 INSTRUMENT DIAGNOSTICS e 
. FAULT ISOLATION 
. DEFECTIVE CARD REPLACEMENT SUPPORT 
. RS-232-C PORT ASSIGNMENT 
. SOFTWARE AND DISTRIBUTED PROCESSOR 
VERSION ID DISPLAYS 
ROUTINE MAINTENANCE 
l SYSTEM SECURITY CODES 
. SMDR PRINTER CONTROL 
. TIME AND DATE...

intenance Tools 
. THE FOLLOWING DATA BASE TOOLS ARE REQUIRED, IN ADDITION TO TOOLS NORMALLY CARRIED 
BY A FIELD TECHNICIAN: 
PORTABLE MAINTENANCE PANEL (PMP) 
OR 
MASTER CONTROL TELEPHONE (MCT) 
* BOTH DEVICES ALLOW ACCESS TO ROUTINE CMC MAINTENANCE AND DIAGNOSTIC COMMAND 
TABLES, HOWEVER, CHANGES WHICH MUST BE STORED TO ODDB TAPE OR FLOPPY DISKETTE 
CAN ONLY BE PERFORMED WITH PMP. 
3.6  

Remote Maintenance 
REMOTE 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
REMOTE PMP LINK 
G 
co i , . MODEM 
-7-l PMP 
U 
SBCS OR PBX 
REMOTE 
MAINTFNANFF 
--------mm_-- 
-. - -. _. . . . - - 
CENTER 
--- ----- 
PMP ACCESS TO OMNI SBCS 
ENSURE COMPATIBILITY OF AUTO ANSWER MODEM 
AT OMNI SBCS SITE AND MODEM AT REMOTE SITE 
AND THAT RS-232-C CONFIGURATIONS FOR 
FOLLOWING PORTS MATCH: 
. OMNI SBCS PORT CN13, l/O6 (SET WITH CMC-900) 
. LOCAL MODEM AT OMNI SBCS SITE REQUIRES 
AUTO ANSWER WITH LOSS OF CARRIER 
DISCONNECT,...

Preventive Maintenance 
CHECK VISUAL INDICATORS AND DEVICE STATUS TABLE (CMC-800) REGULARLY TO 
DETERMINE SYSTEM OPERATING STATUS. 
DO NOT OBSTRUCT AIR FLOW AT TOP OF SYSTEM CABINET OR POWER SUPPLY. KEEP 
FOREIGN PARTICLES AND LIQUIDS FROM ENTERING VENTILATION HOLES. 
KEEP ALL GROUNDING, POWER, AND INTERFACE CABLES DRESSED AND FREE FOR 
EASY ACCESS. 
CLEAN HEADS ON PMP MICROCASSETTE TAPE DRIVE WITH DENATURED ALCOHOL 
PRIOR TO LOADING OR SAVING OPERATIONS. I/O DEVICE ERROR CAN BE CAUSED BY 
DIRTY TAPE...

Visual Inclicators of System Status 
GUE OMNll rsBc3 
. THREE LED LAMPS ON CPM CARD 
8 MAJOR AND MINOR ALARMS AT REMOTE LOCATION 
. ALARM BUTTON ON BLWDSS OR EKT INSTRUMENTS