GE Logiq 9 Service Manual

GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-3
7-3-3 Collect a Trouble Image with Logs
If the system should malfunction, press the Alt-D keys simultaneously. This will collect a screen capture 
of the image monitor, system presets and the following logs:
- Keyboard Shadow Log
- Error Logs
-Crash Log
- Power Supply
-Temperature
NOTE: Power Supply and Temperature logs are not currently being updated by the...

GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-4 Section 7-4 - Screen Captures
Section 7-4
Screen Captures
There may be times when the customer or field engineer will want to capture a presentation on the 
screen so it may be recovered by the OnLine Center through InSite. This is accomplished by first saving 
the image(s) to the clipboard using a Print Key.
The P4 key is the factory default print key to accomplish a secondary screen capture....

GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-5
7-4-1Check and Record the P4 Key Function (cont’d)
5.) In the Destinations section, record the service that is displayed. The destinations list displays 
the following information:
* Name: user defined during service configuration
* Type: the type of service
* Server: the device for which the service was configured
* Dir: direction: output, input, or both (I+O)...

GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-6 Section 7-4 - Screen Captures
7-4-3 Capturing a Screen
The following is a generic process to capture any screen from the scanner:
1.) Navigate to and display the image/screen to be captured.
2.) Press P4
. This will place a snapshot of the screen on the “clipboard” displayed at the bottom 
of the scan image display. 
3.) Select SCAN
 from the touch panel to view the image screen and the snapshots...

GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-7
7-4-3Capturing a Screen (cont’d)
6.) A Save dialog box will be opened. Choose d:\export folder as the archive location to save the 
image on the hard disk, MOD or CD-R.
The InSite connection will have access to the export folder on the “D” drive to retrieve these images.
7-4-4 Reset the P4 Key to Customer’s Functionality
If the customer had programmed the P4 Key...

GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-8 Section 7-5 - Virtual Console Observation
Section 7-5
Virtual Console Observation
7-5-1 General
This tool offers the possibility to view the entire customers desktop and operation system.
Using the tool a remote service technician or the online center can access and modify all PC settings 
and programs on the customers PC.
The customer has to enable this feature by choosing Disruptive Mode and...

GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-9
(Customer has to enable Disruptive Mode)
If the customer has not enabled Disruptive Mode, a warning is displayed.
2.) After Disruptive Mode is enabled by the customer, Virtual Console Observation can be activated 
by selecting the VCO Tool under Scanner Utilities and then press the Start button.Figure 7-7  Disruptive Mode
Figure 7-8  Virtual Console Observation...

GE MEDICAL SYSTEMSPROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-10 Section 7-5 - Virtual Console Observation
3.) If Virtual Console Observation has been activated successfully, the following display is shown to 
the customer and to the operator:
7.) To terminate Virtual Console Observation, press the Stop button.Figure 7-9  Virtual Console Observation “Activation”
Figure 7-10  Virtual Console Observation “Stop” 

GE MEDICAL SYSTEMS PROPRIETARY TO GE
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IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL 
Chapter 7 Diagnostics/Troubleshooting 7-11
7-5-1-1 Use of Virtual Console Observation
After Virtual Console Observation is established (see prior section), the PC which should be observed, 
can be accessed through any browser, i.e.Netscape Navigator or MS Internet Explorer.You have to 
use an open connection or to connect to the customers PC by entering his TCP/IP address, followed 
by the port number...

GE MEDICAL SYSTEMSPROPRIETARY TO GE
D
IRECTION 2294854-100, REVISION 3  LOGIQ™ 9 PROPRIETARYMANUAL   
7-12 Section 7-5 - Virtual Console Observation
7-5-1-1 Use of Virtual Console Observation (cont’d)
Figure 7-12  Virtual Console Observation