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2On the left side of the window, click Repair Windows 
using System Restore, then click Next. The Choose a 
restore point dialog box opens.
3Click the restore point you want, click Next, then click 
Finish. A confirmation message box appears.
4Click Yes. Your system is restored using the restore point 
you specified. This process may take several minutes, 
and may restart your computer.
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Manually creating a restore point
To manually create a restore point:  
1Click (Start), Control Panel, System and 
Maintenance, then click Backup and Restore Center. 
The Backup and Restore Center opens.
2On the left side of the window, click Create a restore 
point or change settings, then click Next. The System 
Properties dialog box opens to the System Protection tab.
3Click Create. The Create a restore point dialog box opens.
4Type a description for the restore point...

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Recovering your system to its factory condition
If your compu te r ’s p roble ms are  not solved by any of the othe r 
recovery options, you may need to recover its hard drive to its 
factory condition. This process is called a factory recover y.
To delete everything on your hard drive and re-install all 
factory software:  
1If you can still run Windows:
aClick (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens....

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8To perform a recovery with data backup 
(recommended), click Recovery with automatic data 
backup, then click Next.
- OR -
To perform a full factory recovery without data backup, 
click Full factory recovery, then click Next.
9Click Ye s, then click Next. The Factory image recover y 
window opens, which shows you the progress of the 
system recovery.
When recovery is finished, the Recovery is complete 
window opens.
10Click Finish, then click Restart. Your computer...

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3When the prompt “Press any key to boot from CD or DVD” 
appears, press any key on your keyboard. A list of valid 
boot devices appears.
4Press the arrow keys to select the drive containing the 
Windows DVD, then press ENTER and follow the on-screen 
instructions.
5After Windows is completely re-installed, use the 
software and driver recovery discs you created to 
recover your computer’s pre-installed software and 
device drivers. For instructions, see “Recovering 
pre-installed...

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See the troubleshooting section of this chapter.
Have your customer ID, serial number, and order number 
available, along with a detailed description of your 
problem, including the exact text of any error messages, 
and the steps you have taken.
Make sure that your computer is nearby at the time of 
your call. The technician may have you follow 
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer 
Care, and information...

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Tu to r i n g
Answers by GatewaySM is a telephone service that provides 
answers to all of your “How do I...” questions on Gateway 
computers. For more information, go to 
www.gateway.com/answers
.
Tra i n i n g
Gateway provides the following computer-based training:
ResourceService descriptionFor more information
Gateway 
Learning 
LibrariesA variety of courses and 
tutorials are available on CD. 
Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online...

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APPENDIXA
123
Legal Notices
Important safety information
Regulatory compliance statements
Environmental information
Notices
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Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information 
technology equipment. However, to ensure safe use of this product, it is important that the safety 
instructions marked on the product and in the documentation are followed.
Setting up your system
Read and follow all instructions marked on the product and in the documentation before 
you operate your system. Retain all safety and operating...