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2On the left side of the window, click Repair Windows 
using System Restore, then click Next. The Choose a 
restore point dialog box opens.
3Click the restore point you want, click Next, then click 
Finish. A confirmation message box appears.
4Click Yes. Your system is restored using the restore point 
you specified. This process may take several minutes, 
and may restart your computer.
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Manually creating a restore point
To manually create a restore point:  
1Click (Start), Control Panel, System and 
Maintenance, then click Backup and Restore Center. 
The Backup and Restore Center opens.
2On the left side of the window, click Create a restore 
point or change settings, then click Next. The System 
Properties dialog box opens to the System Protection tab.
3Click Create. The Create a restore point dialog box opens.
4Type a description for the restore point (such as the date 
and time), then click Create. The restore point is created.
5Click OK.
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Recovering your system to its factory condition
If your compu te r ’s p roble ms are  not solved by any of the othe r 
recovery options, you may need to recover its hard drive to its 
factory condition. This process is called a factory recover y.
To delete everything on your hard drive and re-install all 
factory software:  
1If you can still run Windows:
aClick (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens.
bClick Recovery, then click Next. Your computer 
restarts.
2If you cannot run Windows:
aTurn on or restart your computer.
bWhile the computer is starting up, repeatedly press 
F8 until the Recovery Options screen opens. If 
Windows starts to load instead, restart the computer 
and try again.
3Press the arrow keys on your keyboard to select Repair 
Your Computer, then press E
NTER.
Gateway System Recovery starts, and the System 
Recovery Options dialog box opens.
4Select a language and keyboard layout, then click Next.
5Click the User name box to select a Windows user 
account, click in the Password box and type the user 
account’s password (if any), then click Next. The System 
Recovery Options menu opens.
6Click Restore Application. The Welcome to Gateway 
System Recovery window opens.
7Click Next. Caution
A complete factory recovery deletes everything on your hard drive, then 
reinstalls Windows and any pre-installed software and device drivers. If you can 
access important files on your hard drive, back them up now. 
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8To perform a recovery with data backup 
(recommended), click Recovery with automatic data 
backup, then click Next.
- OR -
To perform a full factory recovery without data backup, 
click Full factory recovery, then click Next.
9Click Ye s, then click Next. The Factory image recover y 
window opens, which shows you the progress of the 
system recovery.
When recovery is finished, the Recovery is complete 
window opens.
10Click Finish, then click Restart. Your computer restarts 
in its original factory condition. You still need to reinstall 
any software that was not pre-installed on your 
computer.
If you selected Recovery with automatic data backup 
in Step8, you can find your backed up files in c:\backup.
Recovering your system using the 
Windows DVD
If you install a new hard drive or completely re-format your 
original hard drive, you must recover your system using the 
Windows Vista operating system DVD. You also need to recover 
your computer’s pre-installed software and device drivers.
To completely re-install Windows:  
1If you can still run Windows, back up your personal files, 
and create a set of software and driver recovery discs (if 
you have not already done so). For instructions, see “To 
create discs for recovering pre-installed software 
and drivers:” on page 108.
2Insert the Windows DVD into one of your computer’s 
DVD-capable drives, then turn on or restart your 
computer.Important
Before your hard drive is recovered, your personal files will be 
automatically backed up to c:\backup.
CautionContinuing with the full factory recovery will delete everything on 
your hard drive. Make sure that you have backed up any important files 
you want to save.
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3When the prompt “Press any key to boot from CD or DVD” 
appears, press any key on your keyboard. A list of valid 
boot devices appears.
4Press the arrow keys to select the drive containing the 
Windows DVD, then press ENTER and follow the on-screen 
instructions.
5After Windows is completely re-installed, use the 
software and driver recovery discs you created to 
recover your computer’s pre-installed software and 
device drivers. For instructions, see “Recovering 
pre-installed software and drivers using recovery discs” 
on page 112.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your computer, follow 
these recommendations before contacting Gateway Customer 
Care:
Make sure that your computer is connected correctly to 
a grounded AC outlet that is supplying power. If you use 
a surge protector, make sure that it is turned on.
If a peripheral device, such as a keyboard or mouse, does 
not appear to work, make sure that all cables are 
plugged in securely.
If you have recently installed hardware or software, 
make sure that you have installed it according to the 
instructions provided with it. If you did not purchase the 
hardware or software from Gateway, see the 
manufacturer’s documentation and technical support 
resources.
If you have “how to” questions about using a program, 
see:
Online Help
Printed documentation
The Microsoft Windows documentation
The software publisher’s Web site
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See the troubleshooting section of this chapter.
Have your customer ID, serial number, and order number 
available, along with a detailed description of your 
problem, including the exact text of any error messages, 
and the steps you have taken.
Make sure that your computer is nearby at the time of 
your call. The technician may have you follow 
troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, Customer 
Care, and information services. To access Customer Care 
services, contact Gateway at the telephone number or Web 
address listed on your computer’s Customer Care label.
Self-help
If you have how-to questions about using your 
Gateway-supplied hardware or software, see the following 
resources:
The printed or online documentation that came with 
your hardware or software. In many cases, additional 
product information and online documentation for 
Gateway-supplied hardware can be found in our Web 
sites Documentation Library.
This Reference Guide and your online User Guide.
The software publisher’s Web site.Warning
To avoid bodily injury, do not attempt to troubleshoot your 
computer problem if:
 Power cords or plugs are damaged
 Liquid has been spilled into your computer
 Your computer was dropped

Instead, unplug your computer and contact a qualified computer 
technician.
HelpFor more how-to information about Windows, click Start, then click Help 
and Support. Type the keyword practice in the Search Help box, then press 
E
NTER.
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Tu to r i n g
Answers by GatewaySM is a telephone service that provides 
answers to all of your “How do I...” questions on Gateway 
computers. For more information, go to 
www.gateway.com/answers
.
Tra i n i n g
Gateway provides the following computer-based training:
ResourceService descriptionFor more information
Gateway 
Learning 
LibrariesA variety of courses and 
tutorials are available on CD. 
Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online 
Training from 
Learn With 
GatewayMore than 450 online courses 
are available from 
Learn With Gateway. All you 
have to do is go online and log 
in. You select the subject 
matter, and the learning 
format (self-paced tutorials or 
virtual classrooms), all from 
the comfort of your computer.www.learnwithgateway.com
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							APPENDIXA
123
Legal Notices
Important safety information
Regulatory compliance statements
Environmental information
Notices
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Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of information 
technology equipment. However, to ensure safe use of this product, it is important that the safety 
instructions marked on the product and in the documentation are followed.
Setting up your system
Read and follow all instructions marked on the product and in the documentation before 
you operate your system. Retain all safety and operating instructions for future use.
Do not use this product near water or a heat source such as a radiator.Set up the system on a stable work surface.The product should be operated only from the type of power source indicated on the 
rating label.
If your computer has a voltage selector switch, make sure that the switch is in the proper 
position for your area. The voltage selector switch is set at the factory to the correct 
voltage.
Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm) , around the 
system for ventilation when you set up your work area. Never insert objects of any kind 
into the computer ventilation openings.
S ome  pro ducts  are  e qui p pe d wi th a th re e -wi re p owe r c ord  to  make  s ure  th at th e p rodu ct 
is properly grounded when in use. The plug on this cord will fit only into a 
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into 
an outlet, contact an electrician to install the appropriate outlet.
If you use an extension cord with this system, make sure that the total ampere rating 
on the products plugged into the extension cord does not exceed the extension cord 
ampere rating.
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that 
the antenna or cable system is electrically grounded to provide some protection against 
voltage surges and buildup of static charges.
Care during use
WarningAlways follow these instructions to help guard against personal injury and 
damage to your Gateway system.
WarningDo not use Gateway products in areas classified as hazardous locations. 
Such areas include patient care areas of medical and dental facilities, 
oxygen-laden environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 
24 AWG ) UL-listed or CSA-certified telecommunication line cord for your dialup 
modem connection.
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