Gateway E-4610s User Manual

							www.gateway.com
105
3Right-click the printer you want to be the default 
printer, then click Set as Default Printer.
Reinstall the printer driver. See the guide that came with 
your printer for instructions on installing the printer 
driver.
You see a “Printer queue is full” error message
Make sure that the printer is not set to work offline.
  To make sure that the printer is not set to work offline:
1Click (Start), then click Control Panel. The 
Control Panel window opens.
2Click Hardware and Sound, then click the Printers 
category. The Printers window opens.
3Right-click the printer you want to use. If the menu 
shows a check mark next to Use Printer Offline, 
click Use Printer Offline to clear the check mark.
Wait until files have been printed before sending 
additional files to the printer.
If you print large files or many files at one time, you may 
want to add additional memory to the printer. See the 
printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most 
printers have an online/offline button that you need to press 
after adding paper.
Help
For more information about printer troubleshooting, click Start, then click 
Help and Support. Type the phrase printer troubleshooter in the Search 
Help box, then press E
NTER.
8512733.book  Page 105  Friday, September 21, 2007  4:47 PM 
						

							CHAPTER 6: Troubleshooting
106
Sound
You are not getting sound from the speakers 
Make sure that the volume controls are turned up. For 
more information, see “Adjustin g th e volume ” on 
page 33.
Make sure that mute controls are turned off. For more 
information, see “Adjusting the volume” on page 33.
If you are using external speakers:
Make sure that the speakers are turned on.
See the speaker setup poster to check your speaker 
connections.
Help
For more information about sound troubleshooting, click Start, then click 
Help and Support. Type the phrase sound troubleshooter in the Search 
Help box, then press E
NTER.
8512733.book  Page 106  Friday, September 21, 2007  4:47 PM 
						

							www.gateway.com
107
Recovering your system
You can solve most computer problems by following the 
information in “Troubleshooting” on page 89 or in the technical 
support pages at www.gateway.com
. Problem solving may 
also involve re-installing some or all of the computer’s 
software (also called recovering or restoring your system) . 
Gateway provides everything you need to recover your system 
under most conditions.
If only one or two items of software or hardware have 
stopped working correctly, the problem may be solved 
by re-installing the software or the hardware drivers. To 
recover software and drivers that were pre-installed at 
the factory, see “Recovering pre-installed software and 
drivers” on page 108. For instructions on reinstalling 
software and drivers that were not pre-installed, see 
that product’s documentation or support Web site.
If re-installing software or drivers does not help, the 
problem may be solved by returning your system to a 
previous state when everything was working correctly. 
For instructions, see “Using Microsoft System Restore” on 
page 114.
If nothing else has solved the problem and you want to 
return your system to factory condition, see “Recovering 
your system to its factory condition” on page 117.
If you upgrade or exchange your hard drive or if your hard 
drive is completely erased or corrupted, your only option for 
system recovery may be to reinstall Windows from the 
Windows DVD, then recover your pre-installed software and 
device drivers using recovery discs that you created. (Your 
computer must have a DVD-compatible drive to use these 
options.)
To re-install Windows using the Windows DVD, see 
“Recovering your system using the Windows DVD” on 
page 118.
To re-install your pre-installed software and device 
drivers using recovery discs, see “Recovering 
pre-installed software and drivers using recovery discs” 
on page 112. Caution
To prepare your computer for additional system recovery options, you 
should create a set of software and driver recovery discs as soon as possible. For 
instructions, see “Preparing for software and device driver recovery” on page 108.
8512733.book  Page 107  Friday, September 21, 2007  4:47 PM 
						

							CHAPTER 6: Troubleshooting
108
Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software 
and device drivers that were pre-installed at the factory. If you 
need to recover software that did not come pre-installed on 
your system, you need to follow that software’s installation 
instructions.
You can recover pre-installed software and drivers from a set 
of recovery discs (you must create the discs) or by using 
Gateway Recovery Center.
Preparing for software and device driver recovery
You can usually recover your pre-installed software and drivers 
from your hard drive. However, if you ever re-install Windows 
from the Windows DVD or install a new hard drive, you need 
to recover your pre-installed software and drivers using a set 
of software and driver recovery discs. Because these discs do 
not come with your computer, you should create your own set.
You should create a set of discs for recovering your 
pre-installed software and device drivers, in case you need to 
use them later for a complete system recovery. (Your computer 
must have a recordable disc drive to perform this procedure.)
To create discs for recovering pre-installed software 
and drivers:  
1Click (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens. Caution
Although you may not be expecting to need recovery discs, we 
recommend that you prepare for any eventuality and create a set of recovery 
discs while you have the opportunity.
8512733.book  Page 108  Friday, September 21, 2007  4:47 PM 
						

							www.gateway.com
109
2Click Applications and drivers external media, then 
click Next. The What would you like to do? dialog box 
opens.
3Click Create system recovery discs, then click Next.
4Insert a blank, recordable disc into a recordable disc 
drive, then click Next. If an AutoPlay dialog box opens, 
click the x in the upper-right corner to close it.
A dialog box opens that tells you the number of blank 
discs you need to create a full set of recovery discs.
5If you have enough blank discs of the specified type, click 
I have enough discs, then click Next. If you do not have 
enough discs, choose a different disc type, or click 
Cancel.
The disc recording begins. Label the discs as they are 
completed.
6If multiple discs are required, insert the additional blank 
discs when prompted. 
7When the process is finished, the Congratulations! 
window opens.Important
Use a permanent marker to label each disc “Software and Driver 
Recovery,” along with a short description of which computer the discs are 
for. If you are recording multiple discs, as you remove each disc from the 
drive, use the marker to label each disc 1 of x, 2 of x, 3ofx, and so on.
TipAfter a recovery disc is created, your computer names the disc 
Recovery13 for disc 1 of a 3-disc set, Recovery23 for disc 2, and so on.
8512733.book  Page 109  Friday, September 21, 2007  4:47 PM 
						

							CHAPTER 6: Troubleshooting
110
8Click Finish.
9Remove your final disc, then label all of the discs and 
store them in a safe place.
Recovering pre-installed software and drivers using 
Gateway Recovery Center
To recover specific drivers and software:  
1Click (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens.
2To recover software that was pre-installed, click 
Programs, then click Application recovery.
- OR -Important
If you have recently reinstalled Windows or installed a new hard 
drive, and your Start menu does not contain Gateway Recovery Center 
as an option, you must recover your software and drivers using software 
and driver recovery discs you have created. For instructions, see 
“Recovering pre-installed software and drivers using recovery discs” on 
page 112.
8512733.book  Page 110  Friday, September 21, 2007  4:47 PM 
						

							www.gateway.com
111
To recover device drivers that were pre-installed, click 
Hardware, then click Device driver recovery.
3Click the software or driver you want to recover, then 
click Next.
8512733.book  Page 111  Friday, September 21, 2007  4:47 PM 
						

							CHAPTER 6: Troubleshooting
112
Recovering pre-installed software and drivers using 
recovery discs
If you created a multiple-disc set of recovery discs, each disc 
contains a unique set of software and drivers. If a recovery disc 
does not offer the software or driver you need to recover, try 
another disc.
To recover software and drivers using recovery discs:  
1Insert a software and driver recovery disc into a CD or 
DVD drive. If an AutoPlay dialog box appears, 
clickRun Grc_Vista.exe. If an AutoPlay dialog box does 
not appear and Gateway Recovery Center does not start, 
open Computer and run the file Grc_Vista.exe on the 
disc.
The Gateway Recovery Center starts.
8512733.book  Page 112  Friday, September 21, 2007  4:47 PM 
						

							www.gateway.com
113
2To recover pre-installed software, click Application 
recovery, then click the software you want to recover.
- OR -
To recover pre-installed device drivers, click Device 
driver recovery, then click the type of driver you want 
to recover.
3Click Next.
4If the software or driver is not shown on the list, and you 
have a multiple-disc set of recovery discs, close Gateway 
Recovery Center and try another disc.
8512733.book  Page 113  Friday, September 21, 2007  4:47 PM 
						

							CHAPTER 6: Troubleshooting
114
Using Microsoft System Restore
Microsoft System Restore periodically takes “snapshots” of 
your system settings and saves them as restore points. In most 
cases of hard-to-resolve software problems, you can return to 
one of these restore points to get your system running again.
Windows automatically creates an additional restore point 
each day, and also each time you install software or device 
drivers. You can also create a restore point manually. For 
instructions, see “Manually creating a restore point” on 
page 116.
To restore using Microsoft System Restore:  
1Click (Start), Control Panel, System and 
Maintenance, then click Backup and Restore Center. 
The Backup and Restore Center opens. Help
For more information about using Microsoft System Restore, click Start, 
then click Help and Support. Type windows system restore in the Search 
Help box, then press E
NTER.
8512733.book  Page 114  Friday, September 21, 2007  4:47 PM