Gateway E-4610s User Manual

www.gateway.com
105
3Right-click the printer you want to be the default 
printer, then click Set as Default Printer.
Reinstall the printer driver. See the guide that came with 
your printer for instructions on installing the printer 
driver.
You see a “Printer queue is full” error message
Make sure that the printer is not set to work offline.
  To make sure that the printer is not set to work offline:
1Click (Start), then click Control Panel. The 
Control Panel window opens.
2Click Hardware and Sound,...

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Sound
You are not getting sound from the speakers 
Make sure that the volume controls are turned up. For 
more information, see “Adjustin g th e volume ” on 
page 33.
Make sure that mute controls are turned off. For more 
information, see “Adjusting the volume” on page 33.
If you are using external speakers:
Make sure that the speakers are turned on.
See the speaker setup poster to check your speaker 
connections.
Help
For more information about sound troubleshooting, click...

www.gateway.com
107
Recovering your system
You can solve most computer problems by following the 
information in “Troubleshooting” on page 89 or in the technical 
support pages at www.gateway.com
. Problem solving may 
also involve re-installing some or all of the computer’s 
software (also called recovering or restoring your system) . 
Gateway provides everything you need to recover your system 
under most conditions.
If only one or two items of software or hardware have 
stopped working correctly, the...

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Recovering pre-installed software and drivers
You can perform a partial recovery by recovering the software 
and device drivers that were pre-installed at the factory. If you 
need to recover software that did not come pre-installed on 
your system, you need to follow that software’s installation 
instructions.
You can recover pre-installed software and drivers from a set 
of recovery discs (you must create the discs) or by using 
Gateway Recovery Center.
Preparing for...

www.gateway.com
109
2Click Applications and drivers external media, then 
click Next. The What would you like to do? dialog box 
opens.
3Click Create system recovery discs, then click Next.
4Insert a blank, recordable disc into a recordable disc 
drive, then click Next. If an AutoPlay dialog box opens, 
click the x in the upper-right corner to close it.
A dialog box opens that tells you the number of blank 
discs you need to create a full set of recovery discs.
5If you have enough blank discs of the...

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8Click Finish.
9Remove your final disc, then label all of the discs and 
store them in a safe place.
Recovering pre-installed software and drivers using 
Gateway Recovery Center
To recover specific drivers and software:  
1Click (Start), All Programs, Gateway Recovery 
Center, then click Gateway Recovery Center. The 
Gateway Recovery Center opens.
2To recover software that was pre-installed, click 
Programs, then click Application recovery.
- OR -Important
If you have...

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111
To recover device drivers that were pre-installed, click 
Hardware, then click Device driver recovery.
3Click the software or driver you want to recover, then 
click Next.
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CHAPTER 6: Troubleshooting
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Recovering pre-installed software and drivers using 
recovery discs
If you created a multiple-disc set of recovery discs, each disc 
contains a unique set of software and drivers. If a recovery disc 
does not offer the software or driver you need to recover, try 
another disc.
To recover software and drivers using recovery discs:  
1Insert a software and driver recovery disc into a CD or 
DVD drive. If an AutoPlay dialog box appears, 
clickRun Grc_Vista.exe. If an AutoPlay...

www.gateway.com
113
2To recover pre-installed software, click Application 
recovery, then click the software you want to recover.
- OR -
To recover pre-installed device drivers, click Device 
driver recovery, then click the type of driver you want 
to recover.
3Click Next.
4If the software or driver is not shown on the list, and you 
have a multiple-disc set of recovery discs, close Gateway 
Recovery Center and try another disc.
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CHAPTER 6: Troubleshooting
114
Using Microsoft System Restore
Microsoft System Restore periodically takes “snapshots” of 
your system settings and saves them as restore points. In most 
cases of hard-to-resolve software problems, you can return to 
one of these restore points to get your system running again.
Windows automatically creates an additional restore point 
each day, and also each time you install software or device 
drivers. You can also create a restore point manually. For 
instructions, see...