Gateway E-4610s User Manual

www.gateway.com
95
Hard drive
You see an “Insufficient disk space” error message
Delete unnecessary files from the hard drive using Disk 
Cleanup. For instructions on deleting unnecessary files, 
see “Deleting unnecessary files” on page 77.
Empty the Recycle Bin by right-clicking the Recycle Bin 
icon, then clicking Empty Recycle Bin.
Save your files to another drive. If the hard drive is full, 
copy any files not regularly used to backup media, then 
delete them from the hard drive.
You see a “Data...

CHAPTER 6: Troubleshooting
96
You see a “Non-system disk” or “disk error” error message
Eject the diskette from the diskette drive, then press 
ENTER.
Internet
See also “Modem (dial-up)” on page 99.
You cannot connect to the Internet
If you are using a dial-up modem, make sure that the 
modem cable is plugged into the modem jack and not 
the Ethernet network jack. See your setup poster to 
make sure that the connections have been made 
correctly.
- OR -
If you are using a cable or DSL modem, make sure...

www.gateway.com
97
Connecting to a Web site takes too long
Many factors can affect Internet performance:
The condition of the telephone lines in your residence or 
at your local telephone service
The condition of the Internet computers to which you 
connect and the number of users accessing those 
computers
The complexity of graphics and multimedia on Web 
pages
Having multiple Web browsers open, performing 
multiple downloads, and having multiple programs 
open on your computer
People are sending you...

CHAPTER 6: Troubleshooting
98
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn off your 
computer and unplug the keyboard. Clean the keyboard 
and turn it upside down to drain it. Let the keyboard dry 
before using it again. If the keyboard does not work after 
it dries, you may need to replace it.
Memory
You see a “Memory error” message
Use the Memory Diagnostic Tool to inspect your system 
memory.
  To run the Memory Diagnostic Tool:
Click (Start), type Memory Diagnostic Tool,...

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99
Modem (cable or DSL)
My computer cannot connect to the Internet.
Make sure that your modem is connected to the network 
jack.
See the documentation that came with your modem for 
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 96.
Your modem does not dial or does not connect
Make sure that the modem cable is plugged into the 
modem jack and not the Ethernet network jack. See your 
setup poster to make sure that the connections have 
been made...

CHAPTER 6: Troubleshooting
100
4Click the Dialing Rules tab, click the location from 
which you are dialing, then click Edit.
5Make sure that all settings are correct.
Disconnect any answering machine, fax machine, or 
printer that is on the same line as the modem. Do not 
connect these devices to the same telephone line as the 
modem.
Make sure that you are not using a digital, rollover, or 
PBX line. These lines do not work with your modem.
Check for line noise (scratchy, crackling, or popping...

www.gateway.com
101
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates 
over public telephone lines to 53K. Other factors, such as 
line noise, telephone service provider equipment, or ISP 
limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which 
you can upload (send) data is limited to 33.6K. If your 
computer has a v.92 modem, the speed at which you can 
upload data is limited to 48K. Your ISP may not support...

CHAPTER 6: Troubleshooting
102
6Click the Diagnostic tab, then click Query Modem. 
If information about the modem appears, the 
modem passed diagnostics. If no modem 
information is available, a white screen appears with 
no data, or if you get an error such as port already 
open or the modem has failed to respond, the modem 
did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it 
begins handshaking. Handshaking is a digital “getting...

www.gateway.com
103
Mouse
The mouse does not work
Make sure that the mouse cable is plugged in correctly.
Shut down and restart your computer.
Remove all extension cables and switch boxes.
Try a mouse you know is working to make sure that the 
mouse port works.
The mouse works erratically
If the mouse pointer begins moving erratically across the 
screen or becomes difficult to control precisely, cleaning 
the mouse will likely improve its accuracy.
Clean the mouse by wiping the bottom with a clean, 
damp...

CHAPTER 6: Troubleshooting
104
Power
Your computer will not turn on
Make sure that the power cord is connected to an 
AC power source and to your computer, and that your 
computer is turned on.
If your computer is plugged into a surge protector, make 
sure that the surge protector is connected securely to a 
power outlet, turned on, and working correctly. To test 
the outlet, plug a working device, such as a lamp, into 
the outlet and turn it on.
Make sure that the power cord is free from cuts or...