Gateway E-4610s User Manual

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Finding other files
Use Windows Find or Search to locate other personal data files. 
For more information, see “Using Windows” in your online User 
Guide.
You can often identify different data file types by looking at 
the file’s extension (the part of the file name following the last 
period). For example, a document file might have a .DOC 
extension and a spreadsheet file might have an .XLS extension.
To find files using Find or Search:  
1In Windows Vista or Windows XP, click...

CHAPTER 5: Maintaining Your Computer
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CHAPTER6
87
Troubleshooting
Safety guidelines
First steps
Troubleshooting
Recovering your system
Telephone support
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Safety guidelines
While troubleshooting your computer, follow these safety 
guidelines:
First steps
If you have problems with your computer, try these things first:
Make sure that the power cord is connected to your 
computer and an AC power outlet and that the power 
outlet is supplying power.
If you use a power strip or surge protector, make sure 
that it is turned on.
If a peripheral device does not work, make sure that all 
connections are secure.
Make sure that your...

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Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
See “Expansion cards” on page 94.
Audio
See “Sound” on page 106.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD 
drive
Make sure that the disc label is facing up or out, then try 
again.
Try a different disc. Occasionally, discs are flawed or 
become scratched and cannot be read by the CD or DVD 
drive.
If you are trying to play a DVD, make sure that you have 
a DVD drive. To...

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An audio CD does not produce sound
Make sure that the disc label is facing up or out, then try 
again.
Some music CDs have copy protection software. You may 
not be able to play these CDs on your computer.
Make sure that the volume controls are turned up. For 
more information, see “Adjustin g th e volume ” on 
page 33.
Make sure that the mute controls are turned off. For 
more information, see “Adjustin g th e volume ” on 
page 33.
If you have external speakers attached,...

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Diskette drive
The diskette drive is not recognized
Shut down and restart your computer.
You cannot save a file to diskette or you see the message 
“disk is full or write-protected”
Make sure that the write-protection tab on the 
upper-right corner of the diskette is down (unprotected).
The diskette may be full. Delete unnecessary files on the 
diskette and try again.
Make sure that the diskette you are using is 
IBM-compatible.
Try a different diskette. Occasionally diskettes are...

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The diskette drive LED is lit continuously
Remove the diskette from the drive. If the light stays on, 
try restarting your computer.
Display
The screen resolution is not correct
Change the screen resolution from the Display Settings 
dialog box. For more information, see the “Customizing 
Windows” chapter in your online User Guide.
The computer is running, but there is no picture
Adjust the brightness and contrast controls to the center 
position.
Check the cable for bent or...

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Ethernet
You cannot see the other computers on your network
Make sure that your Ethernet cable is plugged into the 
Ethernet jack on your computer. Make sure that the 
other end is plugged into a network router, switch, hub, 
or other network device.
Make sure that all computers are plugged into a 
powered electrical outlet and turned on.
Make sure that the router (if you are using one) is 
plugged into a powered electrical outlet and turned on. 
Most routers have lights that indicate...

CHAPTER 6: Troubleshooting
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Your Ethernet network is running slower than you expect
If your Ethernet network is running slower than you 
expect, check the speed of each Ethernet component. 
For best results, all Ethernet components should be 
standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 
10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 
10/100/1000 Mbps). A mixture of Ethernet, Fast 
Ethernet, and Gigabit Ethernet components will result in 
your network running at the slowest component...