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Ford Fusion 17 Owners Manual

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    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    On an iPhone with iOS7+, to
    force close an app, double
    tap the home button then
    swipe up on the app to close
    it. Tap the home button
    again, then select the app
    again to restart it. After a
    few seconds, the app should
    then appear in SYNC 3's
    Mobile App's Menu.
    Switch Bluetooth off and
    then on to reset it on your
    phone. If you are in your
    vehicle, SYNC 3 should be
    able to automatically re-
    connect to your phone if you
    press the "Phone" button.
    There is a Bluetooth issue
    on some older versions of
    the Android operating
    system that may cause apps
    that were found on your
    previous vehicle drive to not
    be found again if you did not
    switch Bluetooth off.
    My Android phone is
    connected, my app(s) are
    running, I restarted them,
    but I still cannot find any
    apps.
    468
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Unplug the USB cable from
    the phone, wait a moment,
    and plug the USB cable
    back in to the phone. After a
    few seconds, the app should
    appear in SYNC 3's Mobile
    Apps Menu. If not, "Force
    Close" the application and
    restart it.
    You may need to reset the
    USB connection to SYNC 3.
    My iPhone is connected, my
    app is running, I restarted
    the app but I still cannot find
    it on SYNC 3.
    Increase the Bluetooth
    volume of the device by
    using the device's volume
    control buttons which are
    most often found on the
    side of the device.
    The Bluetooth volume on
    the phone may be low.
    I have an Android phone. I
    found and started my media
    app on SYNC 3, but there is
    no sound or the sound is
    very low.
    Force close or uninstall the
    apps you do not want SYNC
    3 to find. If the app has a
    "Ford SYNC" setting, disable
    that setting in the app's
    settings menu on the phone.
    Some Android devices have
    a limited number of
    Bluetooth ports that apps
    can use to connect. If you
    have more AppLink apps on
    your phone than the number
    of available Bluetooth ports,
    you will not see all of your
    apps listed in the SYNC 3
    mobile apps menu.
    I can only see some of the
    AppLink apps running on my
    phone listed in the SYNC 3
    Mobile Apps Menu. Voice command issues
    Possible solution
    Possible cause
    Issue
    Review the cell phone voice commands
    and the media voice commands at the
    beginning of their respective sections.
    You may be using the
    wrong voice commands.
    SYNC 3 does
    not understand
    what I am
    saying. Refer to the audio display during an active
    voice session to find a list of voice
    commands there.
    Wait for the system to prompt you before
    you state your command.
    You may be speaking too
    soon or at the wrong
    time.
    469
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Voice command issues
    Possible solution
    Possible cause
    Issue
    Review the media voice commands at the
    beginning of the media section.
    You may be using the
    wrong voice commands.
    SYNC 3 does
    not understand
    the name of a
    song or artist. Say the song or artist name exactly as it is
    displayed on your device. For example, say
    "Play Artist Prince" or "Play song Purple
    Rain".
    You may not be saying
    the name exactly as it
    appears on your device. Make sure you are saying the complete title
    such as "California remix featuring Jennifer
    Nettles".
    If there are any abbreviations in the name,
    like ESPN or CNN, you have to spell those:
    "E-S-P-N" or "C-N-N".
    Make sure that song titles, artists, album,
    and playlists names do not have any special
    characters like *, - or +.
    The song or artist name
    may have some special
    characters that are not
    being recognized by
    SYNC 3.
    Make sure that you are saying the name
    exactly as it appears on your phone. For
    example, if your contact is "Joe Wilson",
    say "Call Joe Wilson". If your contact name
    is "Mom", say "Call Mom".
    You may not be saying
    the name exactly as it
    appears on your phone-
    book.
    SYNC 3 does
    not understand
    or is calling the
    wrong contact
    when I want to
    make a call.
    Make sure that your contact names do not
    have any special characters like *, - or +.
    The contact name may
    contain special charac-
    ters.
    SYNC 3 applies the phonetic pronunciation
    rules of the selected language to the
    contact names stored on your cell phone.
    You may not be saying
    the name exactly as it
    appears on your phone-
    book.
    The SYNC 3
    voice control
    system is having
    trouble recog-
    nizing foreign
    names stored
    on my cell
    phone.
    Helpful Hint: You can select your contact
    manually. Press PHONE. Select the option
    for phonebook and then contact name.
    Press the soft-key option to hear it. SYNC
    3 will read the contact name to you, giving
    you some idea of the pronunciation it is
    expecting.
    470
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Voice command issues
    Possible solution
    Possible cause
    Issue
    SYNC 3 applies the phonetic pronunciation
    rules of the selected language to the names
    stored on your media player or USB flash
    drive. It is able to make some exceptions
    for very popular artist names (for example,
    U2) such that you can always use the
    English pronunciation for these artists.
    You may be saying the
    foreign names using the
    currently selected
    language for SYNC 3.
    The SYNC 3
    voice control
    system is having
    trouble recog-
    nizing foreign
    tracks, artists,
    albums, genres
    and playlist
    names from my
    media player or
    USB flash drive.
    SYNC 3 uses a synthetically generated
    voice rather than pre-recorded human
    voice.
    SYNC 3 uses text-to-
    speech voice prompt
    technology.
    The system
    generates voice
    prompts and
    the pronunci-
    ation of some
    words may not
    be accurate for
    my language. SYNC 3 offers several new voice control
    features for a wide range of languages.
    Dialing a contact name directly from the
    phonebook without pre-recording (for
    example,
    “call John Smith ”) or selecting a
    track, artist, album, genre or playlist directly
    from your media player (for example, "play
    artist Madonna").
    471
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							General
    Possible solution
    Possible cause
    Issue
    SYNC 3 only supports four languages in a
    single module for text display, voice control
    and voice prompts. The country where you
    bought your vehicle dictates the four
    languages based on the most popular
    languages spoken. If the selected language
    is not available, SYNC 3 remains in the
    current active language.
    SYNC 3 does not support
    the currently selected
    language for the instru-
    ment cluster and inform-
    ation and entertainment
    display.
    The language
    selected for the
    instrument
    cluster and
    information and
    entertainment
    display does not
    match the
    SYNC 3
    SYNC 3 offers several new voice control
    features for a wide range of languages.
    Dialing a contact name directly from the
    phonebook without pre-recording (for
    example,
    “call John Smith ”) or selecting a
    track, artist, album, genre or playlist directly
    from your media player (for example, "play
    artist Madonna").
    language
    (phone, USB,
    Bluetooth
    audio, voice
    control and
    voice prompts). SYNC 3 System Reset
    The system has a System Reset feature that can be performed if the function of a SYNC
    3 feature is lost. This reset is intended to restore functionality and will not erase any
    information previously stored in the system (such as paired devices, phonebook, call
    history, text messages, or user settings). To perform a System Reset, press and hold
    the Seek Up (>>) button while pressing and holding the Radio Power button. After
    approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
    reset to complete. You may then resume using the SYNC 3 system.
    For additional assistance with SYNC 3
    troubleshooting please call or visit the Ford
    Website. Ford Support
    United States: 1-800-392-3673
    Customer Relation-
    ship Center
    Canada: 1-800-565-3673
    owner.ford.com
    Website
    www.syncmyride.ca
    www.syncmaroute.ca
    472
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							For a complete listing of the accessories
    that are available for your vehicle, please
    contact your authorized dealer or visit the
    online store web site:
    Web Address (United States)
    www.Accessories.Ford.com Web Address (Canada)
    www.Accessories.Ford.ca
    Ford Motor Company will repair or replace
    any properly authorized dealer-installed
    Ford Original Accessory found to be
    defective in factory-supplied materials or
    workmanship during the warranty period,
    as well as any component damaged by the
    defective accessories.
    Ford Motor Company warrants your
    vehicle's accessory through the warranty
    that provides the greatest benefit:
    • 24 months, unlimited mileage.
    • The remainder of your new vehicle
    limited warranty.
    Contact an authorized dealer for details
    and a copy of the warranty.
    Exterior Style
    • Bumper protectors.
    • Graphics.
    • Hood deflector.
    • Rear spoiler.
    • Side window deflectors.
    • Splash guards.
    • Wheels.
    Interior Style
    • All-weather floor mats.
    • Door sill plates. •
    Electrochromatic compass or
    temperature interior mirrors.
    • Premium carpeted floor mats.
    Lifestyle
    • Ash cup or smoker's packages.
    • Car covers*.
    • Cargo area protectors.
    • Cargo net.
    • Cargo organizers.
    • Interior light kit.
    • Roof racks and carriers*.
    • Tablet cradle*.
    Peace of Mind
    • Bumper-mounted parking sensor*.
    • Keyless entry keypad.
    • Remote start.
    • Roadside assistance kit*.
    • Vehicle security systems.
    • Wheel locks.
    *Ford Licensed Accessories. The accessory
    manufacturer designs, develops and
    therefore warrants Ford Licensed
    Accessories, and does not design or test
    these accessories to Ford Motor Company
    engineering requirements. Contact an
    authorized Ford dealer for the accessory
    manufacturer's limited warranty details
    and request a copy of the Ford Licensed
    Accessories product limited warranty from
    the accessory manufacturer.
    473
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Accessories 
    						
    							For maximum vehicle performance, keep
    the following information in mind when
    adding accessories or equipment to your
    vehicle:
    •
    When adding accessories, equipment,
    passengers and luggage to your
    vehicle, do not exceed the total weight
    capacity of the vehicle or of the front
    or rear axle (GVWR or GAWR as
    indicated on the Safety Compliance
    Certification label). Ask an authorized
    dealer for specific weight information.
    • The Federal Communications
    Commission (FCC) and Canadian
    Radio Telecommunications
    Commission (CRTC) regulate the use
    of mobile communications systems
    that are equipped with radio
    transmitters, for example, two-way
    radios, telephones and theft alarms.
    Any such equipment installed in your
    vehicle should comply with Federal
    Communications Commission (FCC)
    and Canadian Radio
    Telecommunications Commission
    (CRTC) regulations and should be
    installed only by an authorized dealer.
    • Mobile communications systems may
    harm the operation of your vehicle,
    particularly if their manufacturer did
    not design them specifically for
    automotive use.
    • If you or an authorized Ford dealer add
    any non-Ford electrical or electronic
    accessories or components to your
    vehicle, you may adversely affect
    battery performance and durability. In
    addition, you may also adversely affect
    the performance of other electrical
    systems in the vehicle.
    474
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Accessories 
    						
    							PROTECT YOURSELF FROM THE RISING
    COST OF VEHICLE REPAIRS WITH FORD
    PROTECT.
    Ford Protect (U.S. Only)
    Ford Protect means peace of mind. It’
    s the
    extended service plan backed by Ford
    Motor Company, and provides more
    protection beyond the New Vehicle Limited
    Warranty coverage.
    Ford Protect Can Quickly Pay for Itself
    One trip to the Service Center could easily
    exceed the price of your Ford Extended
    Service Plan. With Ford Protect you
    minimize your risk for unexpected repair
    bills and rising repair costs.
    Up to 1,000+ Covered Vehicle
    Components
    There are four core Ford Protect with
    different levels of coverage. Ask your
    authorized dealer for details.
    1. PremiumCARE - Our most comprehensive coverage. With over
    1,000 covered components, this plan
    is so complete it’ s probably easier to
    list what’ s not covered.
    2. ExtraCARE - Covers 113 components, and includes many high-tech items.
    3. BaseCARE - Covers 84 components.
    4. PowertrainCARE - Covers 29 critical components.
    Ford Protect is honored by all authorized
    Ford dealers in the U.S., Canada and
    Mexico.
    That means you get:
    • Reliable, quality service at any Ford or
    Lincoln dealership.
    • Repairs performed by factory trained
    technicians, using genuine parts. Rental Car Reimbursement
    1st day Rental Benefit
    If you bring your car into your dealer for
    service, we
    ’ll give you a loaner to use for
    the day.
    Extended Rental Benefits
    If your vehicle is kept overnight for covered
    repairs, you are eligible for rental car
    coverage, including bumper to bumper
    warranty repairs, and Field Service Actions.
    Roadside Assistance
    Exclusive 24/7 roadside assistance,
    including:
    • Towing, flat-tire change and battery
    jump starts.
    • Out of fuel and lock-out assistance.
    • Travel expense reimbursement for
    lodging, meals and rental car.
    • Assistance for taxi, shuttle, rental car
    coverage or other transportation.
    Transferable Coverage
    If you sell your vehicle before your Ford
    Protect plan coverage expires, you can
    transfer any remaining coverage to the new
    owner. Which should give you and your
    potential buyer a little more peace of mind.
    Less Cost to Properly Maintain Your
    Vehicle
    Ford Protect also offers a Premium
    Maintenance Plan that covers all
    scheduled maintenance, and selected
    wear items. The coverage is prepaid, so
    you never have to worry about the cost of
    your vehicle ’s maintenance.
    Covered maintenance includes:
    • Windshield wiper blades.
    • Spark plugs.
    • The clutch disc.
    475
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP) 
    						
    							•
    Brake pads and linings.
    • Shock absorbers.
    • Struts.
    • Engine Belts.
    • Engine coolant hoses, clamps and
    o-rings.
    • Diesel exhaust fluid replenishment.
    Interest Free Finance Options
    Just a 10% down payment will provide you
    with an affordable, no interest, no fee
    payment program allowing you all the
    security and benefits Ford ESP has to offer
    while paying over time. You are
    pre-approved with no credit check or
    hassles. To learn more, call our Ford
    Protect Extended Service Plan specialists
    at 800-367-3377.
    Ford Protect Extended Service Plan
    P.O. Box 321067
    Detroit, MI 48232
    EXTENDED SERVICE PLAN
    (CANADA ONLY)
    You can get more protection for your
    vehicle by purchasing a Ford Extended
    Service Plan. Ford Extended Service Plan
    is the only service contract backed by Ford
    Motor Company of Canada, Limited.
    Depending on the plan you purchase, Ford
    Extended Service Plan provides benefits
    such as:
    • Rental reimbursement.
    • Coverage for certain maintenance and
    wear items.
    • Protection against repair costs after
    your New Vehicle Limited Warranty
    Coverage expires.
    • Roadside Assistance benefits. There are several Ford Extended Service
    Plans available in various time, distance
    and deductible combinations. Each plan
    is tailored to fit your own driving needs,
    including reimbursement for towing and
    rental. When you purchase Ford Extended
    Service Plan, you receive added
    peace-of-mind protection throughout
    Canada, the United States and Mexico,
    provided by a network of participating
    authorized Ford Motor Company dealers.
    Note:
    Repairs performed outside of
    Canada, the United States and Mexico are
    not eligible for Ford Extended Service Plan
    coverage.
    This information is subject to change. For
    more information, visit your local Ford of
    Canada dealer or www.ford.ca to find the
    Ford Extended Service Plan that is right for
    you.
    476
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP) 
    						
    							GENERAL MAINTENANCE
    INFORMATION
    Why Maintain Your Vehicle?
    Carefully following the maintenance
    schedule helps protect against major repair
    expenses resulting from neglect or
    inadequate maintenance and may help to
    increase the value of your vehicle when
    you sell or trade it. Keep all receipts for
    completed maintenance with your vehicle.
    We have established regular maintenance
    intervals for your vehicle based upon
    rigorous testing. It is important that you
    have your vehicle serviced at the proper
    times. These intervals serve two purposes;
    one is to maintain the reliability of your
    vehicle and the second is to keep your cost
    of owning your vehicle down.
    It is your responsibility to have all
    scheduled maintenance performed and to
    make sure that the materials used meet
    the specifications identified in this owner's
    manual.  See Capacities and
    Specifications (page 321).
    Failure to perform scheduled maintenance
    invalidates warranty coverage on parts
    affected by the lack of maintenance.
    Why Maintain Your Vehicle at Your
    Dealership?
    Factory-Trained Technicians
    Service technicians participate in extensive
    factory-sponsored certification training to
    help them become experts on the
    operation of your vehicle. Ask your
    dealership about the training and
    certification their technicians have
    received. Genuine Ford and Motorcraft®
    Replacement Parts
    Dealerships stock Ford, Motorcraft and
    Ford-authorized branded re-manufactured
    replacement parts. These parts meet or
    exceed our specifications. Parts installed
    at your dealership carry a nationwide
    24-month or unlimited mile (kilometer)
    parts and labor limited warranty.
    If you do not use Ford authorized parts they
    may not meet our specifications and
    depending on the part, it could affect
    emissions compliance.
    Convenience
    Many dealerships have extended evening
    and Saturday hours to make your service
    visit more convenient and they offer one
    stop shopping. They can perform any
    services that are required on your vehicle,
    from general maintenance to collision
    repairs.
    Note:
    Not all dealers have extended hours
    or body shops. Please contact your dealer
    for details.
    Protecting Your Investment
    Maintenance is an investment that pays
    dividends in the form of improved
    reliability, durability and resale value. To
    maintain the proper performance of your
    vehicle and its emission control systems,
    make sure you have scheduled
    maintenance performed at the designated
    intervals.
    Your vehicle is equipped with the
    Intelligent Oil-Life Monitor system, which
    displays a message in the information
    display at the proper oil change interval.
    This interval may be up to one year or
    10000 miles (16000 kilometers).
    477
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Scheduled Maintenance 
    						
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