Ford Fusion 17 Owners Manual
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AppLink issues Possible solution(s) Possible cause(s) Issue On an iPhone with iOS7+, to force close an app, double tap the home button then swipe up on the app to close it. Tap the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC 3's Mobile App's Menu. Switch Bluetooth off and then on to reset it on your phone. If you are in your vehicle, SYNC 3 should be able to automatically re- connect to your phone if you press the "Phone" button. There is a Bluetooth issue on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you did not switch Bluetooth off. My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. 468 Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3
AppLink issues Possible solution(s) Possible cause(s) Issue Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC 3's Mobile Apps Menu. If not, "Force Close" the application and restart it. You may need to reset the USB connection to SYNC 3. My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC 3. Increase the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. The Bluetooth volume on the phone may be low. I have an Android phone. I found and started my media app on SYNC 3, but there is no sound or the sound is very low. Force close or uninstall the apps you do not want SYNC 3 to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. Some Android devices have a limited number of Bluetooth ports that apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in the SYNC 3 mobile apps menu. I can only see some of the AppLink apps running on my phone listed in the SYNC 3 Mobile Apps Menu. Voice command issues Possible solution Possible cause Issue Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. You may be using the wrong voice commands. SYNC 3 does not understand what I am saying. Refer to the audio display during an active voice session to find a list of voice commands there. Wait for the system to prompt you before you state your command. You may be speaking too soon or at the wrong time. 469 Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3
Voice command issues Possible solution Possible cause Issue Review the media voice commands at the beginning of the media section. You may be using the wrong voice commands. SYNC 3 does not understand the name of a song or artist. Say the song or artist name exactly as it is displayed on your device. For example, say "Play Artist Prince" or "Play song Purple Rain". You may not be saying the name exactly as it appears on your device. Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". If there are any abbreviations in the name, like ESPN or CNN, you have to spell those: "E-S-P-N" or "C-N-N". Make sure that song titles, artists, album, and playlists names do not have any special characters like *, - or +. The song or artist name may have some special characters that are not being recognized by SYNC 3. Make sure that you are saying the name exactly as it appears on your phone. For example, if your contact is "Joe Wilson", say "Call Joe Wilson". If your contact name is "Mom", say "Call Mom". You may not be saying the name exactly as it appears on your phone- book. SYNC 3 does not understand or is calling the wrong contact when I want to make a call. Make sure that your contact names do not have any special characters like *, - or +. The contact name may contain special charac- ters. SYNC 3 applies the phonetic pronunciation rules of the selected language to the contact names stored on your cell phone. You may not be saying the name exactly as it appears on your phone- book. The SYNC 3 voice control system is having trouble recog- nizing foreign names stored on my cell phone. Helpful Hint: You can select your contact manually. Press PHONE. Select the option for phonebook and then contact name. Press the soft-key option to hear it. SYNC 3 will read the contact name to you, giving you some idea of the pronunciation it is expecting. 470 Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3
Voice command issues Possible solution Possible cause Issue SYNC 3 applies the phonetic pronunciation rules of the selected language to the names stored on your media player or USB flash drive. It is able to make some exceptions for very popular artist names (for example, U2) such that you can always use the English pronunciation for these artists. You may be saying the foreign names using the currently selected language for SYNC 3. The SYNC 3 voice control system is having trouble recog- nizing foreign tracks, artists, albums, genres and playlist names from my media player or USB flash drive. SYNC 3 uses a synthetically generated voice rather than pre-recorded human voice. SYNC 3 uses text-to- speech voice prompt technology. The system generates voice prompts and the pronunci- ation of some words may not be accurate for my language. SYNC 3 offers several new voice control features for a wide range of languages. Dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith ”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). 471 Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3
General Possible solution Possible cause Issue SYNC 3 only supports four languages in a single module for text display, voice control and voice prompts. The country where you bought your vehicle dictates the four languages based on the most popular languages spoken. If the selected language is not available, SYNC 3 remains in the current active language. SYNC 3 does not support the currently selected language for the instru- ment cluster and inform- ation and entertainment display. The language selected for the instrument cluster and information and entertainment display does not match the SYNC 3 SYNC 3 offers several new voice control features for a wide range of languages. Dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith ”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). language (phone, USB, Bluetooth audio, voice control and voice prompts). SYNC 3 System Reset The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then resume using the SYNC 3 system. For additional assistance with SYNC 3 troubleshooting please call or visit the Ford Website. Ford Support United States: 1-800-392-3673 Customer Relation- ship Center Canada: 1-800-565-3673 owner.ford.com Website www.syncmyride.ca www.syncmaroute.ca 472 Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3
For a complete listing of the accessories that are available for your vehicle, please contact your authorized dealer or visit the online store web site: Web Address (United States) www.Accessories.Ford.com Web Address (Canada) www.Accessories.Ford.ca Ford Motor Company will repair or replace any properly authorized dealer-installed Ford Original Accessory found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories. Ford Motor Company warrants your vehicle's accessory through the warranty that provides the greatest benefit: • 24 months, unlimited mileage. • The remainder of your new vehicle limited warranty. Contact an authorized dealer for details and a copy of the warranty. Exterior Style • Bumper protectors. • Graphics. • Hood deflector. • Rear spoiler. • Side window deflectors. • Splash guards. • Wheels. Interior Style • All-weather floor mats. • Door sill plates. • Electrochromatic compass or temperature interior mirrors. • Premium carpeted floor mats. Lifestyle • Ash cup or smoker's packages. • Car covers*. • Cargo area protectors. • Cargo net. • Cargo organizers. • Interior light kit. • Roof racks and carriers*. • Tablet cradle*. Peace of Mind • Bumper-mounted parking sensor*. • Keyless entry keypad. • Remote start. • Roadside assistance kit*. • Vehicle security systems. • Wheel locks. *Ford Licensed Accessories. The accessory manufacturer designs, develops and therefore warrants Ford Licensed Accessories, and does not design or test these accessories to Ford Motor Company engineering requirements. Contact an authorized Ford dealer for the accessory manufacturer's limited warranty details and request a copy of the Ford Licensed Accessories product limited warranty from the accessory manufacturer. 473 Fusion (CC7) Canada/United States of America, enUSA, First Printing Accessories
For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage to your vehicle, do not exceed the total weight capacity of the vehicle or of the front or rear axle (GVWR or GAWR as indicated on the Safety Compliance Certification label). Ask an authorized dealer for specific weight information. • The Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulate the use of mobile communications systems that are equipped with radio transmitters, for example, two-way radios, telephones and theft alarms. Any such equipment installed in your vehicle should comply with Federal Communications Commission (FCC) and Canadian Radio Telecommunications Commission (CRTC) regulations and should be installed only by an authorized dealer. • Mobile communications systems may harm the operation of your vehicle, particularly if their manufacturer did not design them specifically for automotive use. • If you or an authorized Ford dealer add any non-Ford electrical or electronic accessories or components to your vehicle, you may adversely affect battery performance and durability. In addition, you may also adversely affect the performance of other electrical systems in the vehicle. 474 Fusion (CC7) Canada/United States of America, enUSA, First Printing Accessories
PROTECT YOURSELF FROM THE RISING COST OF VEHICLE REPAIRS WITH FORD PROTECT. Ford Protect (U.S. Only) Ford Protect means peace of mind. It’ s the extended service plan backed by Ford Motor Company, and provides more protection beyond the New Vehicle Limited Warranty coverage. Ford Protect Can Quickly Pay for Itself One trip to the Service Center could easily exceed the price of your Ford Extended Service Plan. With Ford Protect you minimize your risk for unexpected repair bills and rising repair costs. Up to 1,000+ Covered Vehicle Components There are four core Ford Protect with different levels of coverage. Ask your authorized dealer for details. 1. PremiumCARE - Our most comprehensive coverage. With over 1,000 covered components, this plan is so complete it’ s probably easier to list what’ s not covered. 2. ExtraCARE - Covers 113 components, and includes many high-tech items. 3. BaseCARE - Covers 84 components. 4. PowertrainCARE - Covers 29 critical components. Ford Protect is honored by all authorized Ford dealers in the U.S., Canada and Mexico. That means you get: • Reliable, quality service at any Ford or Lincoln dealership. • Repairs performed by factory trained technicians, using genuine parts. Rental Car Reimbursement 1st day Rental Benefit If you bring your car into your dealer for service, we ’ll give you a loaner to use for the day. Extended Rental Benefits If your vehicle is kept overnight for covered repairs, you are eligible for rental car coverage, including bumper to bumper warranty repairs, and Field Service Actions. Roadside Assistance Exclusive 24/7 roadside assistance, including: • Towing, flat-tire change and battery jump starts. • Out of fuel and lock-out assistance. • Travel expense reimbursement for lodging, meals and rental car. • Assistance for taxi, shuttle, rental car coverage or other transportation. Transferable Coverage If you sell your vehicle before your Ford Protect plan coverage expires, you can transfer any remaining coverage to the new owner. Which should give you and your potential buyer a little more peace of mind. Less Cost to Properly Maintain Your Vehicle Ford Protect also offers a Premium Maintenance Plan that covers all scheduled maintenance, and selected wear items. The coverage is prepaid, so you never have to worry about the cost of your vehicle ’s maintenance. Covered maintenance includes: • Windshield wiper blades. • Spark plugs. • The clutch disc. 475 Fusion (CC7) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)
• Brake pads and linings. • Shock absorbers. • Struts. • Engine Belts. • Engine coolant hoses, clamps and o-rings. • Diesel exhaust fluid replenishment. Interest Free Finance Options Just a 10% down payment will provide you with an affordable, no interest, no fee payment program allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit check or hassles. To learn more, call our Ford Protect Extended Service Plan specialists at 800-367-3377. Ford Protect Extended Service Plan P.O. Box 321067 Detroit, MI 48232 EXTENDED SERVICE PLAN (CANADA ONLY) You can get more protection for your vehicle by purchasing a Ford Extended Service Plan. Ford Extended Service Plan is the only service contract backed by Ford Motor Company of Canada, Limited. Depending on the plan you purchase, Ford Extended Service Plan provides benefits such as: • Rental reimbursement. • Coverage for certain maintenance and wear items. • Protection against repair costs after your New Vehicle Limited Warranty Coverage expires. • Roadside Assistance benefits. There are several Ford Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Ford Extended Service Plan, you receive added peace-of-mind protection throughout Canada, the United States and Mexico, provided by a network of participating authorized Ford Motor Company dealers. Note: Repairs performed outside of Canada, the United States and Mexico are not eligible for Ford Extended Service Plan coverage. This information is subject to change. For more information, visit your local Ford of Canada dealer or www.ford.ca to find the Ford Extended Service Plan that is right for you. 476 Fusion (CC7) Canada/United States of America, enUSA, First Printing Extended Service Plan (ESP)
GENERAL MAINTENANCE INFORMATION Why Maintain Your Vehicle? Carefully following the maintenance schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may help to increase the value of your vehicle when you sell or trade it. Keep all receipts for completed maintenance with your vehicle. We have established regular maintenance intervals for your vehicle based upon rigorous testing. It is important that you have your vehicle serviced at the proper times. These intervals serve two purposes; one is to maintain the reliability of your vehicle and the second is to keep your cost of owning your vehicle down. It is your responsibility to have all scheduled maintenance performed and to make sure that the materials used meet the specifications identified in this owner's manual. See Capacities and Specifications (page 321). Failure to perform scheduled maintenance invalidates warranty coverage on parts affected by the lack of maintenance. Why Maintain Your Vehicle at Your Dealership? Factory-Trained Technicians Service technicians participate in extensive factory-sponsored certification training to help them become experts on the operation of your vehicle. Ask your dealership about the training and certification their technicians have received. Genuine Ford and Motorcraft® Replacement Parts Dealerships stock Ford, Motorcraft and Ford-authorized branded re-manufactured replacement parts. These parts meet or exceed our specifications. Parts installed at your dealership carry a nationwide 24-month or unlimited mile (kilometer) parts and labor limited warranty. If you do not use Ford authorized parts they may not meet our specifications and depending on the part, it could affect emissions compliance. Convenience Many dealerships have extended evening and Saturday hours to make your service visit more convenient and they offer one stop shopping. They can perform any services that are required on your vehicle, from general maintenance to collision repairs. Note: Not all dealers have extended hours or body shops. Please contact your dealer for details. Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, make sure you have scheduled maintenance performed at the designated intervals. Your vehicle is equipped with the Intelligent Oil-Life Monitor system, which displays a message in the information display at the proper oil change interval. This interval may be up to one year or 10000 miles (16000 kilometers). 477 Fusion (CC7) Canada/United States of America, enUSA, First Printing Scheduled Maintenance