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Ford Fusion 17 Owners Manual

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    Page
    of 528
    							GETTING THE SERVICES YOU
    NEED
    Warranty repairs to your vehicle must be
    performed by an authorized dealer. While
    any authorized dealer handling your vehicle
    line will provide warranty service, we
    recommend you return to your selling
    authorized dealer who wants to ensure
    your continued satisfaction.
    Please note that certain warranty repairs
    require special training and equipment, so
    not all authorized dealers are authorized
    to perform all warranty repairs. This means
    that, depending on the warranty repair
    needed, you may have to take your vehicle
    to another authorized dealer.
    A reasonable time must be allowed to
    perform a repair after taking your vehicle
    to the authorized dealer. Repairs will be
    made using Ford or Motorcraft® parts, or
    remanufactured or other parts that are
    authorized by Ford.
    Away From Home
    If you are away from home when your
    vehicle needs service, contact the Ford
    Customer Relationship Center or use the
    online resources listed below to find the
    nearest authorized dealer.
    In the United States:
    Mailing address
    Ford Motor Company
    Customer Relationship Center
    P.O. Box 6248
    Dearborn, MI 48126
    Telephone
    1-800-392-3673 (FORD)
    (TDD for the hearing impaired:
    1-800-232-5952)
    Additional information and resources are
    available online:
    Website
    www.owner.ford.com
    These are some of the items that can be
    found online:
    • U.S. dealer locator by Dealer Name,
    City/State or Zip Code.
    • Owner Manuals.
    • Maintenance Schedules.
    • Recalls.
    • Ford Extended Service Plans.
    • Ford Genuine Accessories.
    • Service specials and promotions.
    In Canada:
    Mailing address
    Customer Relationship Centre
    Ford Motor Company of Canada, Limited
    P.O. Box 2000
    Oakville, Ontario L6K 0C8
    Telephone
    1-800-565-3673 (FORD) Website
    www.ford.ca
    Twitter
    @FordServiceCA (English Canada)
    @FordServiceQC (Quebec)
    Additional Assistance
    If you have questions or concerns, or are
    unsatisfied with the service you are
    receiving, follow these steps:
    1. Contact your Sales Representative or Service Advisor at your selling or
    servicing authorized dealer.
    238
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							2. If your inquiry or concern remains
    unresolved, contact the Sales Manager,
    Service Manager or Customer Relations
    Manager.
    3. If you require assistance or clarification
    on Ford Motor Company policies,
    please contact the Ford Customer
    Relationship Center.
    In order to help us serve you better, please
    have the following information available
    when contacting a Customer Relationship
    Center:
    • Vehicle Identification Number.
    • Your telephone number (home and
    business).
    • The name of the authorized dealer and
    city where located.
    • The vehicle ’s current odometer reading.
    In some states within the United States,
    you must directly notify Ford in writing
    before pursuing remedies under your
    state's warranty laws, and Ford is also
    allowed a final repair attempt.
    Additionally, in some states within the
    United States, a consumer has the option
    of submitting a warranty dispute to the
    BBB Auto Line before taking action under
    the Magnuson-Moss Warranty Act, or to
    the extent allowed by state law, before
    pursuing replacement or repurchase
    remedies provided by certain state laws.
    This dispute handling procedure is not
    required prior to enforcing state created
    rights or other rights which are independent
    of the Magnuson-Moss Warranty Act or
    state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
    California Civil Code Section 1793.2(d)
    requires that, if a manufacturer or its
    representative is unable to repair a motor
    vehicle to conform to the vehicle
    ’s
    applicable express warranty after a
    reasonable number of attempts, the
    manufacturer shall be required to either
    replace the vehicle with one substantially
    identical or repurchase the vehicle and
    reimburse the buyer in an amount equal to
    the actual price paid or payable by the
    consumer (less a reasonable allowance
    for consumer use). The consumer has the
    right to choose whether to receive a refund
    or replacement vehicle.
    California Civil Code Section 1793.22(b)
    presumes that the manufacturer has had
    a reasonable number of attempts to
    conform the vehicle to its applicable
    express warranties if, within the first 18
    months of ownership of a new vehicle or
    the first 18000 miles (29 000 km),
    whichever occurs first:
    1. Two or more repair attempts are made
    on the same non-conformity likely to
    cause death or serious bodily injury OR
    2. Four or more repair attempts are made
    on the same nonconformity (a defect
    or condition that substantially impairs
    the use, value or safety of the vehicle)
    OR
    3. The vehicle is out of service for repair of nonconformities for a total of more
    than 30 calendar days (not necessarily
    all at one time).
    In the case of 1 or 2 above, the consumer
    must also notify the manufacturer of the
    need for the repair of the nonconformity
    at the following address:
    Ford Motor Company
    16800 Executive Plaza Drive
    Mail Drop 3NE-B
    Dearborn, MI 48126
    239
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							You are required to submit your warranty
    dispute to BBB AUTO LINE before asserting
    in court any rights or remedies conferred
    by California Civil Code Section 1793.22(b).
    You are also required to use BBB AUTO
    LINE before exercising rights or seeking
    remedies created by the Federal
    Magnuson-Moss Warranty Act, 15 U.S.C.
    sec. 2301 et seq. If you choose to seek
    redress by pursuing rights and remedies
    not created by California Civil Code Section
    1793.22(b) or the Magnuson-Moss
    Warranty Act, resort to BBB AUTO LINE is
    not required by those statutes.
    THE BETTER BUSINESS
    BUREAU (BBB) AUTO LINE
    PROGRAM (U.S. ONLY)
    Your satisfaction is important to Ford
    Motor Company and to your dealer. If a
    warranty concern has not been resolved
    using the three-step procedure outlined
    earlier in this chapter in the Getting the
    Services you need section, you may be
    eligible to participate in the BBB AUTO
    LINE program.
    The BBB AUTO LINE program consists of
    two parts – mediation and arbitration.
    During mediation, a representative of the
    BBB will contact both you and Ford Motor
    Company to explore options for settlement
    of the claim. If an agreement is not reached
    during mediation or you do not want to
    participate in mediation, and if your claim
    is eligible, you may participate in the
    arbitration process. An arbitration hearing
    will be scheduled so that you can present
    your case in an informal setting before an
    impartial person. The arbitrator will
    consider the testimony provided and make
    a decision after the hearing.
    Disputes submitted to the BBB AUTO LINE
    program are usually decided within forty
    days after you file your claim with the BBB.
    You are not bound by the decision, and
    may reject the decision and proceed to
    court where all findings of the BBB Auto
    Line dispute, and decision, are admissible
    in the court action. Should you choose to
    accept the BBB AUTO LINE decision, Ford
    is then bound by the decision, and must
    comply with the decision within 30 days
    of receipt of your acceptance letter.
    BBB AUTO LINE Application: Using the
    information provided below, please call or
    write to request a program application.
    You will be asked for your name and
    address, general information about your
    new vehicle, information about your
    warranty concerns, and any steps you have
    already taken to try to resolve them. A
    Customer Claim Form will be mailed that
    will need to be completed, signed and
    returned to the BBB along with proof of
    ownership. Upon receipt, the BBB will
    review the claim for eligibility under the
    Program Summary Guidelines.
    You can get more information by
    calling BBB AUTO LINE at
    1-800-955-5100, or writing to:
    BBB AUTO LINE
    3033 Wilson Boulevard, Suite 600
    Arlington, Virginia 22201
    BBB AUTO LINE applications can also be
    requested by calling the Ford Motor
    Company Customer Relationship Center
    at 1-800-392-3673.
    Note:
    Ford Motor Company reserves the
    right to change eligibility limitations, modify
    procedures, or to discontinue this process
    at any time without notice and without
    obligation.
    240
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							UTILIZING THE
    MEDIATION/ARBITRATION
    PROGRAM (CANADA ONLY)
    For vehicles delivered to authorized
    Canadian dealers. In those cases where
    you continue to feel that the efforts by Ford
    of Canada and the authorized dealer to
    resolve a factory-related vehicle service
    concern have been unsatisfactory, Ford of
    Canada participates in an impartial third
    party mediation/arbitration program
    administered by the Canadian Motor
    Vehicle Arbitration Plan (CAMVAP).
    The CAMVAP program is a straight forward
    and relatively speedy alternative to resolve
    a disagreement when all other efforts to
    produce a settlement have failed. This
    procedure is without cost to you and is
    designed to eliminate the need for lengthy
    and expensive legal proceedings.
    In the CAMVAP program, impartial
    third-party arbitrators conduct hearings at
    mutually convenient times and places in
    an informal environment. These impartial
    arbitrators review the positions of the
    parties, make decisions and, when
    appropriate, render awards to resolve
    disputes. CAMVAP decisions are fast, fair,
    and final as the arbitrator
    ’s award is
    binding on both you and Ford of Canada.
    CAMVAP services are available in all
    Canadian territories and provinces. For
    more information, without charge or
    obligation, call your CAMVAP Provincial
    Administrator directly at 1-800-207-0685
    or visit www.camvap.ca. GETTING ASSISTANCE
    OUTSIDE THE U.S. AND
    CANADA
    Before exporting your vehicle to a foreign
    country, contact the appropriate foreign
    embassy or consulate. These officials can
    inform you of local vehicle registration
    regulations and where to find unleaded
    fuel.
    If you cannot find unleaded fuel or can only
    get fuel with an anti-knock index lower
    than is recommended for your vehicle,
    contact our Customer Relationship Center.
    The use of leaded fuel in your vehicle
    without proper conversion may damage
    the effectiveness of your emission control
    system and may cause engine knocking or
    serious engine damage. Ford Motor
    Company or Ford of Canada is not
    responsible for any damage caused by use
    of improper fuel. Using leaded fuel may
    also result in difficulty importing your
    vehicle back into the United States.
    If your vehicle must be serviced while you
    are traveling or living in Asia-Pacific Region,
    Sub-Saharan Africa, U.S. Virgin Islands,
    Central America, the Caribbean, and Israel,
    contact the nearest authorized dealer. If
    the authorized dealer cannot help you,
    contact:
    FORD MOTOR COMPANY
    Customer Relationship Center
    1555 Fairlane Drive
    Fairlane Business Park #3
    Allen Park, Michigan 48101
    U.S.A.
    Telephone: (313) 594-4857
    Fax: (313) 390-0804
    Email: [email protected]
    241
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							For customers in Guam, the
    Commonwealth of the Northern Mariana
    Islands (CNMI), America Samoa, and the
    U.S. Virgin Islands, please feel free to call
    our Toll-Free Number: (800) 841-FORD
    (3673).
    If your vehicle must be serviced while you
    are traveling or living in Puerto Rico,
    contact the nearest authorized dealer. If
    the authorized dealer cannot help you,
    contact:
    FORD MOTOR COMPANY
    Customer Relationship Center
    1555 Fairlane Drive
    Fairlane Business Park #3
    Allen Park, Michigan 48101
    U.S.A.
    Telephone: (800) 841-FORD (3673)
    FAX: (313) 390-0804
    Email: [email protected]
    www.ford.com.pr
    If your vehicle must be serviced while you
    are traveling or living in the Middle East,
    contact the nearest authorized dealer. If
    the authorized dealer cannot help you,
    contact:
    FORD MOTOR COMPANY
    Customer Relationship Center
    1555 Fairlane Drive
    Fairlane Business Park #3
    Allen Park, Michigan 48101
    U.S.A.
    Ford: 80004443673
    Lincoln: 80004441067
    If calling from the UAE: 80004441066
    If calling from the Kingdom of Saudi
    Arabia:
     8008443673
    If calling from Kuwait: 22280384
    FAX: +971 4 3327266
    Email: [email protected]
    www.me.ford.com If you buy your vehicle in North America
    and then relocate to any of the above
    locations, register your vehicle
    identification number (VIN) and new
    address with Ford Motor Company by
    emailing 
    [email protected].
    If you are in another foreign country,
    contact the nearest authorized dealer. In
    the event your inquiry is unresolved,
    communicate your concern with the
    dealership ’s Sales Manager, Service
    Manager or Customer Relations Manager.
    If you require additional assistance or
    clarification, please contact the respective
    Customer Relationship Center as
    previously listed.
    Customers in the U.S. should call
    1-800-392-3673.
    ORDERING ADDITIONAL
    OWNER'S LITERATURE
    To order the publications in this portfolio,
    contact Helm, Incorporated at:
    HELM, INCORPORATED
    47911 Halyard Drive
    Plymouth, Michigan 48170
    Attention: Customer Service
    Or to order a free publication catalog, call
    toll free: 1-800-782-4356
    Monday-Friday 8:00 a.m. - 6:00 p.m. EST
    Helm, Incorporated can also be reached
    by their website:
    www.helminc.com
    (Items in this catalog may be purchased
    by credit card, check or money order.)
    242
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							Obtaining a French Owner
    ’s
    Manual
    French Owner ’s Manual can be obtained
    from your authorized dealer or by
    contacting Helm, Incorporated using the
    contact information listed previously in this
    section.
    REPORTING SAFETY DEFECTS
    (U.S. ONLY) If you believe that your vehicle has
    a defect which could cause a
    crash or could cause injury or
    death, you should immediately
    inform the National Highway
    Traffic Safety Administration
    (NHTSA) in addition to notifying
    Ford Motor Company.
    If NHTSA receives similar
    complaints, it may open an
    investigation, and if it finds that a
    safety defect exists in a group of
    vehicles, it may order a recall and
    remedy campaign. However,
    NHTSA cannot become involved
    in individual problems between
    you, your dealer, or Ford Motor
    Company. To contact NHTSA, you may call
    the Vehicle Safety Hotline
    toll-free at 1-888-327-4236 (TTY:
    1-800-424-9153); go to
    http://www.safercar.gov; or write
    to:
    Administrator
    1200 New Jersey Avenue,
    Southeast
    Washington, D.C. 20590
    You can also obtain other
    information about motor vehicle
    safety from
    http://www.safercar.gov.
    REPORTING SAFETY DEFECTS
    (CANADA ONLY)
    If you believe that your vehicle has a defect
    which could cause a crash or could cause
    injury or death, you should immediately
    inform Transport Canada and Ford of
    Canada.
    243
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer AssistanceE142557  
    						
    							Transport Canada Contact Information
    www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
    index-76.htm (English)
    Website
    www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
    index-76.htm (French)
    Website
    1–800–333–0510
    Phone Ford of Canada Contact Information
    www.ford.ca
    Website
    1–800–565-3673
    Phone
    244
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Customer Assistance 
    						
    							FUSE SPECIFICATION CHART
    Power Distribution Box
    WARNINGS
    Always disconnect the battery before
    servicing high-current fuses.
    To reduce risk of electrical shock,
    always replace the cover to the
    power distribution box before
    reconnecting the battery or refilling fluid
    reservoirs. The power distribution box is located in
    the engine compartment. It has
    high-current fuses that protect your
    vehicle's main electrical systems from
    overloads.
    If the battery has been disconnected and
    reconnected, some features will need to
    be reset.  See Changing the 12V Battery
    (page 269).
    245
    Fusion (CC7) Canada/United States of America, enUSA, First Printing FusesE190797  
    						
    							Protected components
    Fuse amp rating
    Fuse or relay number
    Panoramic moonroof.
    30A 3
    1
    Starter relay.
    -
    2
    Rain sensor.
    15A 1
    3
    Blower motor relay.
    —
    4
    Power point 3 - Back of console.
    20A 3
    5
    Not used.
    —
    6
    Powertrain control module - vehicle power
    1.
    20A
    1
    7
    Powertrain control module power.
    Powertrain control module - vehicle power
    2.
    20A
    1
    8
    Emission components.
    Powertrain control module relay.
    —
    9
    Power point 1 - driver front.
    20A 3
    10
    Powertrain control module - vehicle power
    4.
    15A
    2
    11
    Ignition coils.
    Powertrain control module - vehicle power
    3.
    15A
    2
    12
    Non-emission components.
    Not used.
    10A 2
    13
    Not used.
    10A 2
    14
    Run-start relay.
    —
    15
    Power point 2 - console.
    20A 3
    16
    Not used.
    —
    17
    Not used.
    —
    18
    Run-start electronic power assist steering.
    10A 1
    19
    Adaptive cruise control.
    10A 1
    20
    246
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Fuses 
    						
    							Protected components
    Fuse amp rating
    Fuse or relay number
    Run/start transmission control.
    15A 1
    21
    Transmission oil pump start/stop.
    Air conditioner clutch solenoid.
    10A 1
    22
    Run-start.
    15A 1
    23
    Blind spot information system.
    Rear view camera.
    Heads-up display.
    Voltage stability module.
    Gear shift actuator.
    Not used.
    —
    24
    Run-start anti-lock brake system.
    10A 2
    25
    Run-start powertrain control module.
    10A 2
    26
    Not used.
    —
    27
    Not used.
    —
    28
    Mass air flow monitor.
    5A 1
    29
    Not used.
    —
    30
    Not used.
    —
    31
    Electric fan 1 relay.
    —
    32
    A/C clutch relay.
    —
    33
    Not used.
    —
    34
    Not used.
    —
    35
    Not used.
    —
    36
    Not used.
    —
    37
    Electric fan 2 relay.
    —
    38
    Electric fan coil 2 and 3 relay.
    —
    39
    Horn relay.
    —
    40
    Not used.
    —
    41
    Fuel pump coil relay.
    —
    42
    247
    Fusion (CC7) Canada/United States of America, enUSA, First Printing Fuses 
    						
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