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Ford Fusion 17 Owners Manual

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    Page
    of 528
    							Menu Item
    Information pertaining to the system and its software.
    About
    Documentation of the software license for the system.
    Software Licenses
    Select to restore factory defaults. This erases all
    personal settings and personal data.
    Master Reset
    Wi-Fi
    You can adjust the following: Action and Description
    Menu Item
    Enable this option to connect to Wi-Fi for SYNC 3 vehicle software
    updates.
    Wi-Fi
    This provides you with a list of available Wi-Fi networks within range.
    View Available
    Networks
    Clicking on a network from the list allows you to connect or disconnect
    from that network. The system may require a security code to
    connect.
    When you click the information button next to a network, more
    information about the network displays such as the signal strength,
    connection status and security type.
    The system alerts you when your vehicle is parked and a Wi-Fi
    network is within range if SYNC is not already connected.
    Wi-Fi Available
    Notifications
    Ambient Lighting (If Equipped)
    Tap a color once to active ambient lighting.
    This sets the color to the highest intensity.
    You can drag the colors up and down to
    increase or decrease the intensity.
    To switch ambient lighting off, press the
    active color once or drag the active color
    all the way down to zero intensity.
    Vehicle
    Note: You vehicle may not have all of these
    features. You can select the following features to
    update their settings.
    Door Keypad Code
    Select this button to add or erase a
    personal door keypad code. To add or
    erase a personal code, you first need to
    enter the five-digit factory set code. You
    can find this code on the owner's wallet
    card in the glove box or from your
    authorized dealer.
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    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Camera Settings
    To make adjustments using the touchscreen, select:
    Action and Description
    Message
    Camera Settings
    Then select from the following: You can enable or disable this option using the slider.
    Rear Camera
    Delay
    You can find more information on the rear-view camera system in the parking aids chapter
    of your owner manual.
    Onboard Modem Serial Number (ESN)
    Selecting this button on the settings menu
    shows you the ESN number for your
    system. You need this number for certain
    registrations such as Satellite Radio.
    Display
    To make adjustments using the touchscreen, select: Action and Description
    Menu Item
    Make the screen display brighter or dimmer.
    Brightness
    You can select:
    Mode
    The screen automatically switches between day and
    night modes based on the outside light level.
    Auto
    The screen displays with a light background to enhance
    daytime viewing.
    Day
    The screen displays with a darker background to make
    nighttime viewing easier.
    Night
    The screen goes black and does not display anything.
    To switch the screen back on, simply tap the screen.
    Off
    Enable this option to automatically dim the display brightness based
    on ambient lighting conditions.
    Auto Dim
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    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Voice Control
    You can adjust the voice control settings
    by selecting the following options.Menu Item
    Enable this option to remove additional voice prompts
    and confirmations.
    Advanced Mode
    Enable this option to have the system confirm a contacts
    name with you before making a call.
    Phone Confirmation
    Enable this option to have the system display a list of
    available voice commands when the voice button is
    pressed.
    Voice Command List
    Valet Mode
    Valet mode allows you to lock the system.
    No information is accessible until the
    system is unlocked with the correct PIN.
    When you select valet mode a pop up
    appears informing you that a four digit
    code must be entered to enable and
    disable valet mode. You can use any PIN
    you chose but you must use the same PIN
    to disable valet mode. The system asks
    you to input the code.
    Note: If the system is locked and you
    cannot remember the PIN, please contact
    the Customer Relationship Center.
    United States: 1-800-392-3673
    Canada: 1-800-565-3673
    To enable valet mode, enter your chosen
    PIN. The system then asks to confirm your
    PIN by reentering it. The system then locks. To unlock the system, enter the same pin
    number. The system reconnects to your
    phone and all of your options are available
    again.
    SYNC™ 3 TROUBLESHOOTING
    Your SYNC 3 system is easy to use.
    However, should questions arise, please
    refer to the tables below.
    To check your cell phone's compatibility,
    visit the Ford website. Website
    owner.ford.com
    www.syncmyride.ca
    www.syncmaroute.ca
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    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Refer to your device's manual about audio
    adjustments.
    The audio control
    settings on your cell
    phone may be affecting
    SYNC 3 performance.
    There is back-
    ground noise
    during a phone
    call.
    Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction.
    During a call, I
    can hear the
    other person
    but they cannot
    hear me.
    Make sure that the microphone for SYNC
    3 is not set to off. Look for the microphone
    icon on the phone screen.
    To restart your system, shut down the
    engine, open and close the door, and then
    lock the door and wait for 2-3 minutes.
    Make sure that your SYNC 3 screen is black
    and the lighted USB port is off.
    The system may need to
    be restarted.
    During a call, I
    cannot hear the
    other person
    and they cannot
    hear me.
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    SYNC 3 is not
    able to down-
    load my phone-
    book. Make sure you allow SYNC 3 to retrieve
    contacts from your phone. Refer to your
    cell manual.
    Possible cell phone
    malfunction. You must switch on your cell phone and
    the automatic phonebook download
    feature on SYNC 3.
    Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Make sure you allow SYNC 3 to retrieve
    contacts from your phone. Refer to your
    cell manual.
    Limitations on your cell
    phone's capability.
    The system
    says "Phone-
    book down-
    loaded" but my
    SYNC 3 phone-
    book is empty or
    is missing
    contacts. If the missing contacts are stored on your
    SIM card, move them to your cell phone's
    memory.
    You must switch on your cell phone and
    the automatic phonebook download
    feature on SYNC 3.
    461
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    I am having
    trouble
    connecting my
    cell phone to
    SYNC 3. Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction. Try deleting your device from SYNC 3 and
    deleting SYNC from your device, then trying
    again.
    Always check the security and auto accept
    prompt settings relative to the SYNC 3
    Bluetooth connection on your cell phone.
    Update your cell phone's firmware.
    Switch the auto download setting off.
    Check your cell phone's compatibility.
    This is a cell phone-
    dependent feature.
    Text messaging
    is not working
    on SYNC 3. Try switching your cell phone off, resetting
    it or removing the battery, then try again.
    Possible cell phone
    malfunction.
    iPhone
    •Go to your cell phone's Settings.
    • Go to the Bluetooth Menu.
    • Press the blue circle to the right of the
    device named SYNC enter the next
    menu.
    • Turn Show Notifications on.
    • Disconnect then reconnect your iPhone
    from the SYNC 3 system to activate this
    settings update.
    Your iPhone is now set up to forward
    incoming text messages to SYNC 3.
    Repeat these steps for every other SYNC 3
    vehicle that you connect. Your iPhone will
    only forward incoming text messages to
    SYNC 3 if the iPhone is not unlocked in the
    messaging application.
    Replying to text messages using SYNC 3 is
    not supported by iPhone.
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    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Cell phone issues
    Possible solution
    Possible cause
    Issue
    Text messages from WhatsApp and Face-
    book Messenger are not supported.
    Your cell phone must support downloading
    text messages through Bluetooth to receive
    incoming text messages.
    This is a cell phone-
    dependent feature.
    Audible text
    messages do
    not work on my
    cell phone. Because each cell phone is different, refer
    to your device's manual for the specific cell
    phone you are pairing. In fact, there can be
    differences between cell phones due to
    brand, model, service provider and software
    version.
    This is a cell phone limita-
    tion. USB and Bluetooth Stereo issues
    Possible solution
    Possible cause
    Issue
    Disconnect the device from SYNC 3. Try
    switching your device off, resetting it or
    removing the battery, then reconnect it to
    SYNC 3.
    Possible device malfunc-
    tion.
    I am having
    trouble
    connecting my
    device. Make sure you are using the manufacturer's
    cable.
    Make sure to correctly insert the USB cable
    into the device and your vehicle's USB port.
    Make sure that the device does not have
    an auto-install program or active security
    settings.
    Make sure your device is unlocked before
    connecting it to SYNC 3.
    The device has a lock
    screen enabled.
    Make sure you are not leaving the device in
    your vehicle during very hot or cold
    temperatures.
    This is a device limitation.
    SYNC 3 does
    not recognize
    my device when
    I start my
    vehicle.
    Make sure you connect the device to SYNC
    3 and that you have started the media
    player on your device.
    This is a device-
    dependent feature.
    Bluetooth audio
    does not
    stream.
    463
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							USB and Bluetooth Stereo issues
    Possible solution
    Possible cause
    Issue
    The device is not
    connected.
    Make sure that all song details are popu-
    lated.
    Your music files may not
    contain the correct artist,
    song title, album or genre
    information.
    SYNC 3 does
    not recognize
    music that is on
    my device. Try replacing the corrupt file with a new
    version.
    The file may be
    corrupted.
    Some devices require you to change the
    USB settings from mass storage to media
    transfer protocol class.
    The song may have
    copyright protection that
    does not allow it to play.
    Convert the file to a supported format.  See
    Entertainment (page 419).
    The file format is not
    supported by SYNC 3.
    Perform a master reset.  See 
    Settings
    (page 448).
    The device needs to be
    re-indexed.
    Make sure your device is unlocked before
    connecting it to SYNC 3.
    The device has a lock
    screen enabled.
    Disconnect the device from SYNC 3. Try
    switching your device off, resetting it or
    removing the battery, then connect it back
    to SYNC 3.
    This is a device limitation.
    When I connect
    my device, I
    sometimes do
    not hear any
    sound. To listen to Apple devices through USB,
    select AirPlay from the devices Control
    Center, then select Dock Connector.
    To listen to Apple devices through
    Bluetooth Stereo, select AirPlay from the
    devices Control Center, then select SYNC.
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    							Wi-Fi Issues
    Possible solution
    Possible cause
    Issue
    Verify password.
    Password error.
    Failed connection.
    Check for a poor Wi-Fi
    signal.
    Weak signal.
    Use a unique name for your
    SSID, don’t use the default
    name unless it contains a
    unique identifier, such as
    part of the MAC address.
    Multiple Access points
    within range with the same
    SSID.
    Position the vehicle close to
    the hotspot with the front of
    the vehicle facing the
    hotspot direction and
    remove obstacles if
    possible. Other Wi-Fi,
    Bluetooth, microwave and
    cordless phones may cause
    interference.
    Weak signal probably due
    to distance from the
    hotspot, obstruction or high
    interference.
    Disconnecting after
    successful connection.
    If the vehicle is equipped
    with heated windshield, try
    positioning the vehicle so
    that the windshield is not
    facing the hotspot. If you
    have metallic window tinting
    There may be an obstruction
    between SYNC 3 and the
    hotspot.
    Poor signal seen by SYNC 3
    despite being near a
    hotspot.
    but not on the windshield,
    position the vehicle to face
    the hotspot. If all windows
    are tinted, you can open the
    windows in the direction of
    the hotspot if that is feas-
    ible.
    Try to remove other
    obstructions that may
    impact signal quality such
    as opening the garage door.
    Please set the network to
    visible and try again.
    The hotspot was defined as
    a hidden network.
    A hotspot is not listed in the
    list of available networks.
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    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							Wi-Fi Issues
    Possible solution
    Possible cause
    Issue
    SYNC 3 currently does not
    provide a hotspot
    SYNC 3 does not currently
    provide a hotspot.
    SYNC 3 is not seen when
    searching for Wi-Fi networks
    from your phone or other
    devices.
    Check the signal quality
    (under network details), if
    SYNC 3 indicates good or
    excellent, test with another
    high-speed equipped
    hotspot where the environ-
    ment is more predictable.
    Poor signal strength, too far
    from the hotspot, hotspot is
    supporting multiple
    connections, slow Internet
    connection or other prob-
    lems.
    Software download takes
    too long.
    Test the connection with
    another device, if the
    hotspot requires a subscrip-
    tion, you may contact the
    service provider.
    It is possible that there is no
    new software. The
    connected hotspot may be
    a managed one and it
    requires either a subscrip-
    tion or agreeing to the terms
    and conditions.
    SYNC 3 seems to connect
    with a hotspot and the
    signal strength is excellent
    but the software is not being
    updated. AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Make sure you have a
    compatible smartphone; an
    Android with OS 2.3 or
    higher or an iPhone 3GS or
    newer with iOS 5.0 or higher.
    Additionally, make sure you
    You did not connect an
    Applink Compatible phone
    to SYNC 3.
    AppLink Mobile Applica-
    tions: When I select "Find
    New Apps," SYNC 3 does
    not find any applications.
    pair and connect your phone
    466
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    to SYNC 3 in order to find
    AppLink-capable apps on
    your device. iPhone users
    must also connect to a USB
    port with an Apple USB
    cable.
    Make sure you have down-
    loaded and installed the
    latest version of the app
    from your phone's app store.
    Make sure the app is running
    on your phone. Some apps
    AppLink-enabled apps are
    not installed and running on
    your mobile device.
    My phone is connected, but
    I still cannot find any apps.
    require you to register or
    login to the app on the
    phone before using them
    with AppLink. Also, some
    may have a "Ford SYNC"
    setting, so check the app's
    settings menu on the phone.
    Closing and restarting apps
    may help SYNC 3 find the
    application if you cannot
    discover it inside the vehicle.
    On an Android device, if
    apps have an 'Exit' or 'Quit'
    Sometimes apps do not
    properly close and re-open
    their connection to SYNC 3,
    over ignition cycles, for
    example.
    My phone is connected, my
    app(s) are running, but I still
    cannot find any apps.
    option, then select it and
    restart the app. If the app
    does not have that option,
    select the phone's settings
    menu and select 'Apps',
    then find the particular app
    and choose 'Force stop.' Do
    not forget to restart the app
    afterward, then select "Find
    New Apps" on SYNC 3.
    467
    Fusion (CC7) Canada/United States of America, enUSA, First Printing SYNC™ 3 
    						
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