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Ford Fusion 16 Owners Manual

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    							Voice command issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Review the phone voice
    commands and the media
    voice commands at the
    beginning of their respective
    sections.
    You may be using the wrong
    voice commands.
    You may be speaking too
    soon or at the wrong time.
    SYNC does not understand
    what I am saying.
    After pressing the voice icon,
    wait until the system
    prompts you to begin saying
    a command. Any command
    spoken before this does not
    register with the system.
    Review the media voice
    commands at the beginning
    of the media section.
    You may be using the wrong
    voice commands.
    You may be saying the
    name differently than the
    way you saved it.
    SYNC does not understand
    the name of a song or artist.
    Say the song or artist
    exactly as listed. If you say
    "Play Artist Prince", the
    system does not play music
    by Prince and the Revolution
    or Prince and the New
    Power Generation.
    The system may not be
    reading the name the same
    way you are saying it.
    Make sure you are saying the
    complete title, such as
    "California remix featuring
    Jennifer Nettles".
    If the song titles are in all
    CAPS, you have to spell
    them. LOLA requires you to
    say "L-O-L-A".
    Do not use special charac-
    ters in the title. The system
    does not recognize them.
    Review the Phone voice
    commands at the beginning
    of the phone section.
    You may be using the wrong
    voice commands.
    You may be saying the
    name differently than the
    way you saved it.
    SYNC does not understand
    or is calling the wrong
    contact when I want to
    make a call.
    Make sure you are saying the
    contacts exactly as they are
    listed. For example, if you
    save a contact as Joe
    Wilson, say "Call Joe
    Wilson".
    The system may not be
    reading the name the same
    way you are saying it.
    458
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    							Voice command issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Contacts in your phonebook
    may be very short and
    similar, or they may contain
    special characters. Using the SYNC phone
    menu, open the phonebook
    and scroll to the name
    SYNC is having trouble
    understanding. SYNC will
    read the name to you, giving
    you some idea of the
    pronunciation SYNC is
    expecting.
    Your phonebook contacts
    may be in CAPS.
    The system works better if
    you list full names, such as
    "Joe Wilson" rather than
    "Joe".
    Do not use special charac-
    ters, such as 123 or ICE, as
    the system does not recog-
    nize them.
    If a contact is in CAPS, you
    have to spell it. JAKE
    requires you to say "Call J-
    A-K-E". Touchscreen System Reset
    The touchscreen system has a system reset feature that can be performed if the function
    of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (such as paired devices, phonebook,call history, text messages, or user settings). To perform a System Reset, press and
    hold the Seek Up (>>) button while pressing and holding the Radio Power button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for the system reset to complete. You may then resume using the SYNC system.
    459
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    							For a complete listing of the
    accessories that are available for your
    vehicle, please contact your authorized
    dealer or visit our online store at:
    Web Address
    www.Accessories.Ford.com
    You can also visit: Web Address
    www.Ford.ca
    Ford Accessories are available for your
    vehicle through your local Ford or Ford of
    Canada authorized dealer. Ford Motor
    Company will repair or replace any properly
    authorized dealer-installed Ford accessory
    found to be defective in factory-supplied
    materials or workmanship during the
    warranty period, as well as any component
    damaged by the defective accessories.
    Ford Motor Company will warrant your
    vehicle's accessories through the warranty
    that provides the greatest benefit:
    • 24 months, unlimited mileage.
    • The remainder of your new vehicle
    limited warranty.
    Contact your authorized dealer for details
    and a copy of the warranty.
    Exterior style
    • Bumper protectors.
    • Rear spoiler.
    • Side window deflectors.
    • Splash guards.
    • Wheels.
    Interior style
    • All-weather floor mats.
    • Door sill plates. •
    Electrochromatic
    compass/temperature interior mirrors.
    • Premium carpeted floor mats.
    • Rear seat entertainment*.
    Lifestyle
    • Ash cup or smoker's packages.
    • Car covers*.
    • Cargo area protectors.
    • Cargo net.
    • Cargo organizers.
    • Interior light kit.
    • Roof racks and carriers*.
    Peace of mind
    • Bumper-mounted parking sensor*.
    • Keyless entry keypad.
    • Locking fuel plug for capless fuel
    system.
    • Remote start.
    • Vehicle security systems.
    • Wheel locks.
    *The accessory manufacturer designs,
    develops and therefore warrants Ford
    Licensed Accessories, and does not design
    or test these accessories to Ford Motor
    Company engineering requirements.
    Contact an authorized Ford dealer for the
    accessory manufacturer's limited warranty
    details and request a copy of the Ford
    Licensed Accessories product limited
    warranty from the accessory manufacturer.
    460
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    							For maximum vehicle performance, keep
    the following information in mind when
    adding accessories or equipment to your
    vehicle:
    •
    When adding accessories, equipment,
    passengers and luggage to your
    vehicle, do not exceed the total weight
    capacity of the vehicle or of the front
    or rear axle (GVWR or GAWR as
    indicated on the Safety Compliance
    Certification label). Ask an authorized
    dealer for specific weight information.
    • The Federal Communications
    Commission (FCC) and Canadian
    Radio Telecommunications
    Commission (CRTC) regulate the use
    of mobile communications systems
    that are equipped with radio
    transmitters, for example, two-way
    radios, telephones and theft alarms.
    Any such equipment installed in your
    vehicle should comply with Federal
    Communications Commission (FCC)
    and Canadian Radio
    Telecommunications Commission
    (CRTC) regulations and should be
    installed only by an authorized dealer.
    • Mobile communications systems may
    harm the operation of your vehicle,
    particularly if their manufacturer did
    not design them specifically for
    automotive use.
    • If you or an authorized Ford dealer add
    any non-Ford electrical or electronic
    accessories or components to your
    vehicle, you may adversely affect
    battery performance and durability. In
    addition, you may also adversely affect
    the performance of other electrical
    systems in the vehicle.
    461
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    							PROTECT YOURSELF FROM THE RISING
    COST OF VEHICLE REPAIRS WITH A FORD
    EXTENDED SERVICE PLAN.
    SERVICE PLANS (U.S. Only)
    More than 32 million Ford owners have
    discovered the powerful protection of Ford
    Extended Service Plan. It is the extended
    service plan backed by Ford Motor
    Company, and provides peace of mind
    protection beyond the New Vehicle Limited
    Warranty coverage.
    Ford ESP Can Quickly Pay for Itself
    One service bill – the cost of parts and
    labor – can easily exceed the price of your
    Ford Extended Service Plan. With Ford ESP
    you minimize your risk for unexpected
    repair bills and rising repair costs.
    Up to 1,000+ Covered Vehicle
    Components
    There are four core Extended Service Plans
    with different levels of coverage. Ask your
    authorized dealer for details.
    1. PremiumCARE - Our most
    comprehensive coverage. With over
    1,000 covered components, this plan
    is so complete that we generally only
    discuss what’ s not covered.
    2. ExtraCARE - Covers 113 components, and includes many high-tech items.
    3. BaseCARE - Covers 84 components.
    4. PowertrainCARE - Covers 29 critical components.
    Ford Extended Service Plan is honored by
    all authorized Ford dealers in the U.S.,
    Canada and Mexico. It is the extended
    service plan authorized and backed by Ford
    Motor Company. That means you get:
    •
    Reliable, quality service at any Ford or
    Lincoln dealership
    • Repairs performed by factory trained
    technicians, using genuine parts
    Rental Car Reimbursement
    1st day Rental Benefit
    You take advantage of replacement
    transportation if your vehicle is at your
    authorized dealer for same day covered
    repairs.
    Extended Rental Benefits
    If your vehicle is kept overnight for covered
    repairs, you are eligible for rental car
    coverage, including bumper to bumper
    warranty repairs, and Field Service Actions.
    Roadside Assistance
    Exclusive 24/7 roadside assistance,
    including:
    • Towing, flat-tire change and battery
    jump starts
    • Out of fuel and lock-out assistance.
    • Travel expense reimbursement for
    lodging, meals and rental car.
    • Destination assistance for taxi, shuttle,
    rental car coverage and emergency
    transportation.
    Transferable Coverage
    If you sell your vehicle before your Ford
    Extended Service Plan coverage expires,
    you can transfer any remaining coverage
    to the new owner. Whenever you sell your
    vehicle, prospective buyers may have a
    higher degree of confidence that vehicle
    was properly maintained with Ford ESP,
    thereby improving resale value.
    462
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    							Avoid the Rising Cost of Properly
    Maintaining Your Vehicle!
    Ford Extended Service Plan also offers a
    Premium Maintenance Plan that covers all
    scheduled maintenance, and selected
    wear items. The coverage is prepaid, so
    you never have to worry about affording
    your vehicle
    ’s maintenance. It covers
    regular checkups, routine inspections,
    preventive care and replacement of select
    items that require periodic attention for
    normal wear:
    • Windshield wiper blades.
    • Spark plugs.
    • The clutch disc.
    • Brake pads and linings.
    • Shock absorbers.
    • Struts.
    • Engine Belts.
    • Engine coolant hoses, clamps and
    o-rings.
    • Diesel exhaust fluid replenishment.
    Interest Free Finance Options
    Available
    Take advantage of our interest free
    installment payment plan. Just a 10%
    down payment will provide you with an
    affordable, no interest, no fee payment
    program allowing you all the security and
    benefits Ford ESP has to offer while paying
    over time. You are pre-approved with no
    credit checks, no hassles! To learn more,
    call our Ford ESP specialists at
    800-367-3377.
    Ford ESP
    P.O. Box 321067
    Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
    You can get more protection for your
    vehicle by purchasing a Ford Extended
    Service Plan. Ford Extended Service Plan
    is the only service contract backed by Ford
    Motor Company of Canada, Limited.
    Depending on the plan you purchase, Ford
    Extended Service Plan provides benefits
    such as:
    •
    Rental reimbursement.
    • Coverage for certain maintenance and
    wear items.
    • Protection against repair costs after
    your New Vehicle Limited Warranty
    Coverage expires.
    • Roadside Assistance benefits.
    There are several Ford Extended Service
    Plans available in various time, distance
    and deductible combinations. Each plan
    is tailored to fit your own driving needs,
    including reimbursement for towing and
    rental. When you purchase Ford Extended
    Service Plan, you receive added
    peace-of-mind protection throughout
    Canada, the United States and Mexico,
    provided by a network of participating
    authorized Ford Motor Company dealers.
    Note: Repairs performed outside of
    Canada, the United States and Mexico are
    not eligible for Ford Extended Service Plan
    coverage.
    This information is subject to change. For
    more information, visit your local Ford of
    Canada dealer or www.ford.ca to find the
    Ford Extended Service Plan that is right for
    you.
    463
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    							GENERAL MAINTENANCE
    INFORMATION
    Why Maintain Your Vehicle?
    Carefully following the maintenance
    schedule helps protect against major repair
    expenses resulting from neglect or
    inadequate maintenance and may help to
    increase the value of your vehicle when
    you sell or trade it. Keep all receipts for
    completed maintenance with your vehicle.
    We have established regular maintenance
    intervals for your vehicle based upon
    rigorous testing. It is important that you
    have your vehicle serviced at the proper
    times. These intervals serve two purposes;
    one is to maintain the reliability of your
    vehicle and the second is to keep your cost
    of owning your vehicle down.
    It is your responsibility to have all
    scheduled maintenance performed and to
    make sure that the materials used meet
    the specifications identified in this owner's
    manual.  See Capacities and
    Specifications (page 313).
    Failure to perform scheduled maintenance
    invalidates warranty coverage on parts
    affected by the lack of maintenance.
    Why Maintain Your Vehicle at Your
    Dealership?
    Factory-Trained Technicians
    Service technicians participate in extensive
    factory-sponsored certification training to
    help them become experts on the
    operation of your vehicle. Ask your
    dealership about the training and
    certification their technicians have
    received. Genuine Ford and Motorcraft®
    Replacement Parts
    Dealerships stock Ford, Motorcraft and
    Ford-authorized branded re-manufactured
    replacement parts. These parts meet or
    exceed our specifications. Parts installed
    at your dealership carry a nationwide
    24-month or unlimited mile (kilometer)
    parts and labor limited warranty.
    If you do not use Ford authorized parts they
    may not meet our specifications and
    depending on the part, it could affect
    emissions compliance.
    Convenience
    Many dealerships have extended evening
    and Saturday hours to make your service
    visit more convenient and they offer one
    stop shopping. They can perform any
    services that are required on your vehicle,
    from general maintenance to collision
    repairs.
    Note:
    Not all dealers have extended hours
    or body shops. Please contact your dealer
    for details.
    Protecting Your Investment
    Maintenance is an investment that pays
    dividends in the form of improved
    reliability, durability and resale value. To
    maintain the proper performance of your
    vehicle and its emission control systems,
    make sure you have scheduled
    maintenance performed at the designated
    intervals.
    Your vehicle is equipped with the
    Intelligent Oil-Life Monitor system, which
    displays a message in the information
    display at the proper oil change interval.
    This interval may be up to one year or
    10000 miles (16000 kilometers).
    464
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    							When the oil change message appears in
    the information display, it is time for an oil
    change. Make sure you perform the oil
    change within two weeks or 500 miles
    (800 kilometers) of the message
    appearing. Make sure you reset the
    Intelligent Oil-Life Monitor after each oil
    change.  See Information Messages
    (page 105).
    If your information display resets
    prematurely or becomes inoperative, you
    should perform the oil change interval at
    six months or 5000 miles (8000
    kilometers) from your last oil change.
    Never exceed one year or 10000 miles
    (16000 kilometers) between oil change
    intervals.
    Your vehicle is very sophisticated and built
    with multiple, complex, performance
    systems. Every manufacturer develops
    these systems using different
    specifications and performance features.
    That is why it is important to rely upon your
    dealership to properly diagnose and repair
    your vehicle.
    Ford Motor Company has recommended
    maintenance intervals for various parts
    and component systems based upon
    engineering testing. Ford Motor Company
    relies upon this testing to determine the
    most appropriate mileage for replacement
    of oils and fluids to protect your vehicle at
    the lowest overall cost to you and
    recommends against maintenance
    schedules that deviate from the scheduled
    maintenance information.
    We strongly recommend the use of only
    genuine Ford, Motorcraft or
    Ford-authorized re-manufactured
    replacement parts engineered for your
    vehicle. Additives and Chemicals
    This owner's manual and the Ford
    Workshop Manual list the recommended
    additives and chemicals for your vehicle.
    We do not recommend using chemicals or
    additives not approved by us as part of
    your vehicle
    ’s normal maintenance. Please
    consult your warranty information.
    Oils, Fluids and Flushing
    In many cases, fluid discoloration is a
    normal operating characteristic and, by
    itself, does not necessarily indicate a
    concern or that the fluid needs to be
    changed. However, a qualified expert, such
    as the factory-trained technicians at your
    dealership, should inspect discolored fluids
    that also show signs of overheating or
    foreign material contamination
    immediately.
    Make sure to change your vehicle ’s oils and
    fluids at the specified intervals or in
    conjunction with a repair. Flushing is a
    viable way to change fluid for many vehicle
    sub-systems during scheduled
    maintenance. It is critical that systems are
    flushed only with new fluid that is the same
    as that required to fill and operate the
    system or using a Ford-approved flushing
    chemical.
    Owner Checks and Services
    Make sure you perform the following basic
    maintenance checks and inspections every
    month or at six-month intervals.
    465
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    							Check every month
    Engine oil level.
    Function of all interior and exterior lights.
    Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check every six months
    Battery connections. Clean if necessary.
    Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
    Door weatherstrips for wear. Lubricate if necessary.
    Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
    Safety belts and seat latches for wear and function.
    Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
    Washer spray and wiper operation. Clean or replace blades as necessary.
    Multi-Point Inspection
    In order to keep your vehicle running right,
    it is important to have the systems on your
    vehicle checked regularly. This can help
    identify potential issues and prevent major
    problems. We recommend having the
    following multi-point inspection performed
    at every scheduled maintenance interval
    to help make sure your vehicle keeps
    running great.
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    							Multi-Point inspection
    Hazard warning system operation
    Accessory drive belt(s)
    Horn operation
    Battery performance
    Radiator, cooler, heater and air conditioninghoses
    Engine air filter
    Suspension components for leaks ordamage
    Exhaust system
    Steering and linkage
    Exterior lamps operation
    Tires (including spare) for wear and properpressure**
    Fluid levels *
    ; fill if necessary
    Windshield for cracks, chips or pits
    For oil and fluid leaks
    Washer spray and wiper operation
    Half-shaft dust boots
    *  Brake, coolant recovery reservoir, automatic transmission and window washer
    ** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
    Use By date on the canister. Replace as needed.
    Be sure to ask your dealership service
    advisor or technician about the multi-point
    vehicle inspection. It is a comprehensive
    way to perform a thorough inspection of
    your vehicle. Your checklist gives you
    immediate feedback on the overall
    condition of your vehicle.
    NORMAL SCHEDULED
    MAINTENANCE
    Intelligent Oil-Life Monitor
    Your vehicle is equipped with an Intelligent
    Oil-Life Monitor that determines when you
    should change the engine oil based on how
    your vehicle is used. By using several
    important factors in its calculations, the
    monitor helps reduce the cost of owning
    your vehicle and reduces environmental
    waste at the same time. This means you do not have to remember
    to change the oil on a mileage-based
    schedule. Your vehicle lets you know when
    an oil change is due by displaying a
    message in the information display.
    The following table provides examples of
    vehicle use and its impact on oil change
    intervals. It is a guideline only. Actual oil
    change intervals depend on several factors
    and generally decrease with severity of
    use.
    467
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