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Ford Fusion 16 Owners Manual

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    							Phone issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Depending upon your phone,
    you may have to grant SYNC
    permission to access your
    phonebook contacts. Make
    sure to confirm when
    prompted by your phone
    during the phonebook
    download.
    Go to the website to review
    your phone's compatibility.
    This is a phone-dependent
    feature.
    I am having trouble
    connecting my phone to
    SYNC.
    Try turning off the device,
    resetting the device or
    removing the device's
    battery, then trying again.
    This may be a possible
    phone malfunction.
    Try deleting your device
    from SYNC, deleting SYNC
    from your device and trying
    again.
    Check the security and auto
    accept and prompt always
    settings relative to the SYNC
    Bluetooth connection on
    your phone.
    Update your device's firm-
    ware.
    Turn off the Auto phone-
    book download setting.
    Go to the website to review
    your phone's compatibility.
    This is a phone-dependent
    feature.
    Text messaging is not
    working on SYNC.
    Try turning off the device,
    resetting the device or
    removing the device's
    battery, then trying again.
    This may be a possible
    phone malfunction.
    378
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    							USB and media issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Try turning off the device,
    resetting the device,
    removing the device's
    battery, then trying again.
    This may be a possible
    device malfunction.
    I am having trouble
    connecting my device.
    Make sure you are using the
    manufacturer's cable.
    Make sure you insert the
    USB cable correctly into the
    device and the USB port.
    Make sure that the device
    does not have an auto-
    install program or active
    security settings.
    Make sure you are not
    leaving the device in your
    vehicle during very hot or
    cold temperatures.
    This is a device limitation.
    SYNC does not recognize
    my device when I turn on the
    car.
    Review the device compatib-
    ility chart on the SYNC
    website to confirm your
    phone supports the
    Bluetooth audio streaming
    function.
    This is a phone-dependent
    feature.
    The device is not connected.
    Bluetooth audio does not
    stream.
    Make sure you correctly
    connect the device to SYNC,
    and that you have pressed
    play on your device.
    Make sure that all song
    details are populated.
    Your music files may not
    contain the correct artist,
    song title, album or genre
    information.
    SYNC does not recognize
    music that is on my device.
    Some devices require you to
    change the USB settings
    from mass storage to MTP
    class.
    The file may be corrupted.
    The song may have copy-
    right protection, which does
    not allow it to play.
    379
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    							Vehicle Health Report and Services (Traffic, Directions and Information) issues
    Possible solution(s)
    Possible cause(s)
    Issue
    This is a free feature, but you
    must first register online to
    use it.
    You did not activate your
    account on the website.
    You may have the wrong
    VIN (vehicle identification
    number) listed.
    I received a text that I did
    not activate Vehicle Health
    Report.
    Make sure that your VIN is
    correctly listed in your
    account.
    When you register your
    account, you must choose a
    preferred dealer. If it already
    lists a dealer, try selecting
    another dealer and logging
    out. Log back in, change it
    back to your preferred
    dealer, and retrieve the
    report.
    The preferred dealer
    information did not load
    correctly.
    I am unable to retrieve the
    report on the website, or I
    receive a system error.
    Update your cellular number
    in your account on the
    website.
    This could be due to your
    phone's compatibility.
    Bad signal strength.
    I am unable to submit a
    report.
    Make sure you have full
    signal strength and that your
    Bluetooth volume level has
    been turned up.
    You did not register your
    phone correctly on the
    website.
    Make sure the currently
    connected phone is
    registered on your
    SYNCMyRide account.
    Try deleting your phone and
    performing a clean pairing.
    This is a free feature, but you
    must first register online to
    use it.
    You did not activate this
    phone for this service.
    Your phone has ID blocker
    active.
    I heard a commercial when
    I tried to use Traffic, Direc-
    tions and Information.
    Turn off ID blocker on your
    phone as the system recog-
    nizes you by your phone
    number.
    Make sure the currently
    connected phone is the
    same one that is registered
    on your SYNCMyRide
    account.
    380
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    							Voice command issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Review the phone voice
    commands and the media
    voice commands at the
    beginning of their respective
    sections.
    You may be using the wrong
    voice commands.
    You may be speaking too
    soon or at the wrong time.
    SYNC does not understand
    what I am saying.
    After pressing the voice icon,
    wait until after the tone
    sounds and Listening
    appears before saying a
    command. Any command
    spoken before this does not
    register with the system.
    Review the media voice
    commands at the beginning
    of the media section.
    You may be using the wrong
    voice commands.
    You may be saying the
    name differently than the
    way you saved it.
    SYNC does not understand
    the name of a song or artist.
    Say the song or artist
    exactly as listed. If you say
    "Play Artist Prince", the
    system does not play music
    by Prince and the Revolution
    or Prince and the New
    Power Generation.
    The system may not be
    reading the name the same
    way you are saying it.
    Make sure you are saying the
    complete title, such as
    "California remix featuring
    Jennifer Nettles".
    If the song titles are in all
    CAPS, you have to spell
    them. LOLA requires you to
    say "L-O-L-A".
    Do not use special charac-
    ters in the title. The system
    does not recognize them.
    Review the Phone voice
    commands at the beginning
    of the phone section.
    You may be using the wrong
    voice commands.
    You may be saying the
    name differently than the
    way you saved it.
    SYNC does not understand
    or is calling the wrong
    contact when I want to
    make a call.
    381
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    							Voice command issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Make sure you are saying the
    contacts exactly as they are
    listed. For example, if you
    save a contact as Joe
    Wilson, say "Call Joe
    Wilson".
    The system may not be
    reading the name the same
    way you are saying it.
    Contacts in your phonebook
    may be very short and
    similar, or they may contain
    special characters.
    Using the SYNC phone
    menu, open the phonebook
    and scroll to the name
    SYNC is having trouble
    understanding. SYNC will
    read the name to you, giving
    you some idea of the
    pronunciation SYNC is
    expecting.
    Your phonebook contacts
    may be in CAPS.
    The system works better if
    you list full names, such as
    "Joe Wilson" rather than
    "Joe".
    Do not use special charac-
    ters, such as 123 or ICE, as
    the system does not recog-
    nize them.
    If a contact is in CAPS, you
    have to spell it. JAKE
    requires you to say "Call J-
    A-K-E". AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Ensure you have a compat-
    ible smartphone; an Android
    with OS 2.3 or higher or an
    iPhone 3GS or newer with
    iOS 5.0 or higher. Addition-
    ally, ensure your phone is
    An AppLink capable phone
    is not connected to SYNC.
    AppLink Mobile Applica-
    tions: When I select "Find
    New Apps," SYNC does not
    find any applications.
    paired and connected to
    382
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    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    SYNC in order to find
    AppLink-capable apps on
    your device. iPhone users
    must also connect to
    SYNC's USB port with an
    Apple USB cable.
    Ensure you have down-
    loaded and installed the
    latest version of the app
    from your phone's app store.
    Ensure the app is running on
    your phone. Some apps
    AppLink-enabled apps are
    not installed and running on
    your mobile device.
    My phone is connected, but
    I still cannot find any apps.
    require you to register or
    login on the app on the
    phone before using them
    with AppLink. Also, some
    may have a "Ford SYNC"
    setting, so check the app's
    settings menu on the phone.
    Closing and restarting apps
    may help SYNC find the
    application if you cannot
    discover it inside the vehicle.
    On an Android device, if
    apps have an "Exit' or 'Quit'
    Sometime apps do not
    properly close and re-open
    their connection to SYNC,
    over ignition cycles, for
    example.
    My phone is connected, my
    app(s) are running, but I still
    cannot find any apps.
    option, select that then
    restart the app. If the app
    does not have that option,
    you can also manually
    "Force Close" the app by
    going to the phone's settings
    menu, selecting 'Apps.' then
    finding the particular app
    and choosing 'Force stop.'
    Don't forget to restart the
    app afterwards, then select
    "Find New Apps" on SYNC.
    383
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    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    On an iPhone with iOS7+, to
    force close an app, double
    tab the home button then
    swipe up on the app to close
    it. Tab the home button
    again, then select the app
    again to restart it. After a
    few seconds, the app should
    then appear in SYNC's
    Mobile App's Menu.
    Reset the Bluetooth on your
    phone by turning it off and
    then turning Bluetooth back
    on. If you are in your vehicle,
    SYNC should be able to
    automatically re-connect to
    your phone if you press the
    "Phone" button.
    There is a bluetooth bug on
    some order versions of the
    Android OS that may cause
    apps that were found on
    your previous vehicle drive
    to not be found again if you
    have not turned off
    bluetooth.
    My Android phone is
    connected, my app(s) are
    running, I restarted them,
    but I still cannot find any
    apps.
    384
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    							AppLink issues
    Possible solution(s)
    Possible cause(s)
    Issue
    Unplug the USB cable from
    the phone, wait a moment,
    and plug the USB cable
    back in to the phone. After a
    few seconds, the app should
    appear in SYNC's Mobile
    Apps Menu. If not, "Force
    Close" the application and
    restart it.
    The USB connection to
    SYNC may need to be reset.
    My iPhone phone is
    connected, my app is
    running, I restarted the app
    but I still cannot find it on
    SYNC.
    Try increasing the Bluetooth
    volume of the device by
    using the device's volume
    control buttons which are
    most often found on the
    side of the device.
    The bluetooth volume on
    the phone may be low.
    I have an Android phone. I
    found and started my media
    app on SYNC, but there is no
    sound or the sound is very
    low.
    Force close or uninstall the
    apps you do not want SYNC
    to find. If the app has a "Ford
    SYNC" setting, disable that
    setting in the app's settings
    menu on the phone.
    Some Android devices have
    a limited number of
    bluetooth ports apps can
    use to connect. If you have
    more AppLink apps on your
    phone than the number of
    availble Bluetooth ports, you
    will not see all of your apps
    listed in SYNC's mobile apps
    menu.
    I can only see some of the
    AppLink apps running on my
    phone listed in SYNC's
    Mobile Apps Menu.
    385
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    							GENERAL INFORMATION WARNING
    Driving while distracted can result in
    loss of vehicle control, crash and
    injury. We strongly recommend that
    you use extreme caution when using any
    device that may take your focus off the
    road. Your primary responsibility is the safe
    operation of your vehicle. We recommend
    against the use of any hand-held device
    while driving and encourage the use of
    voice-operated systems when possible.
    Make sure you are aware of all applicable
    local laws that may affect the use of
    electronic devices while driving. Message
    Item
    Phone
    A
    Navigation
    B
    Climate
    C
    Settings
    D Message
    Item
    Home
    E
    Information
    F
    Entertainment
    G
    386
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    							This system uses a four-corner strategy to
    provide quick access to several vehicle
    features and settings. The touchscreen
    provides easy interaction with your cell
    phone, entertainment, information and
    system settings. The corners display active
    modes within the menus, for example; your
    cell phone's status.
    Note:
    Some features are not available while
    your vehicle is moving.
    Note: You can access the entertainment
    features for 30 minutes after you switch the
    ignition off, and no doors are opened.
    PHONE
    Press to select any of the following: Message
    Phone
    Quick Dial
    Phonebook
    History
    Messaging
    Settings
    NAVIGATION
    Press to select any of the following: Message
    My Home
    Favorites
    Previous Destinations
    Point of Interest
    Emergency
    Street Address
    Intersection Message
    City Center
    Map
    Edit Route
    Cancel Route
    CLIMATE
    Press the corresponding icons to control
    the following options:
    • Driver Settings
    • Recirculated Air
    • Auto
    • Dual
    • Passenger Settings
    • A/C
    • Defrost
    SETTINGS Press to select any of the following:
    Message
    Clock
    Display
    Sound
    Vehicle
    Settings
    Help
    HOME Press to access the home
    screen.
    387
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