Ford Fusion 16 Owners Manual
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Phone issues Possible solution(s) Possible cause(s) Issue Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. This is a phone-dependent feature. I am having trouble connecting my phone to SYNC. Try turning off the device, resetting the device or removing the device's battery, then trying again. This may be a possible phone malfunction. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to the SYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. This is a phone-dependent feature. Text messaging is not working on SYNC. Try turning off the device, resetting the device or removing the device's battery, then trying again. This may be a possible phone malfunction. 378 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
USB and media issues Possible solution(s) Possible cause(s) Issue Try turning off the device, resetting the device, removing the device's battery, then trying again. This may be a possible device malfunction. I am having trouble connecting my device. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. This is a device limitation. SYNC does not recognize my device when I turn on the car. Review the device compatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function. This is a phone-dependent feature. The device is not connected. Bluetooth audio does not stream. Make sure you correctly connect the device to SYNC, and that you have pressed play on your device. Make sure that all song details are populated. Your music files may not contain the correct artist, song title, album or genre information. SYNC does not recognize music that is on my device. Some devices require you to change the USB settings from mass storage to MTP class. The file may be corrupted. The song may have copy- right protection, which does not allow it to play. 379 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
Vehicle Health Report and Services (Traffic, Directions and Information) issues Possible solution(s) Possible cause(s) Issue This is a free feature, but you must first register online to use it. You did not activate your account on the website. You may have the wrong VIN (vehicle identification number) listed. I received a text that I did not activate Vehicle Health Report. Make sure that your VIN is correctly listed in your account. When you register your account, you must choose a preferred dealer. If it already lists a dealer, try selecting another dealer and logging out. Log back in, change it back to your preferred dealer, and retrieve the report. The preferred dealer information did not load correctly. I am unable to retrieve the report on the website, or I receive a system error. Update your cellular number in your account on the website. This could be due to your phone's compatibility. Bad signal strength. I am unable to submit a report. Make sure you have full signal strength and that your Bluetooth volume level has been turned up. You did not register your phone correctly on the website. Make sure the currently connected phone is registered on your SYNCMyRide account. Try deleting your phone and performing a clean pairing. This is a free feature, but you must first register online to use it. You did not activate this phone for this service. Your phone has ID blocker active. I heard a commercial when I tried to use Traffic, Direc- tions and Information. Turn off ID blocker on your phone as the system recog- nizes you by your phone number. Make sure the currently connected phone is the same one that is registered on your SYNCMyRide account. 380 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
Voice command issues Possible solution(s) Possible cause(s) Issue Review the phone voice commands and the media voice commands at the beginning of their respective sections. You may be using the wrong voice commands. You may be speaking too soon or at the wrong time. SYNC does not understand what I am saying. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section. You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. SYNC does not understand the name of a song or artist. Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. The system may not be reading the name the same way you are saying it. Make sure you are saying the complete title, such as "California remix featuring Jennifer Nettles". If the song titles are in all CAPS, you have to spell them. LOLA requires you to say "L-O-L-A". Do not use special charac- ters in the title. The system does not recognize them. Review the Phone voice commands at the beginning of the phone section. You may be using the wrong voice commands. You may be saying the name differently than the way you saved it. SYNC does not understand or is calling the wrong contact when I want to make a call. 381 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
Voice command issues Possible solution(s) Possible cause(s) Issue Make sure you are saying the contacts exactly as they are listed. For example, if you save a contact as Joe Wilson, say "Call Joe Wilson". The system may not be reading the name the same way you are saying it. Contacts in your phonebook may be very short and similar, or they may contain special characters. Using the SYNC phone menu, open the phonebook and scroll to the name SYNC is having trouble understanding. SYNC will read the name to you, giving you some idea of the pronunciation SYNC is expecting. Your phonebook contacts may be in CAPS. The system works better if you list full names, such as "Joe Wilson" rather than "Joe". Do not use special charac- ters, such as 123 or ICE, as the system does not recog- nize them. If a contact is in CAPS, you have to spell it. JAKE requires you to say "Call J- A-K-E". AppLink issues Possible solution(s) Possible cause(s) Issue Ensure you have a compat- ible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Addition- ally, ensure your phone is An AppLink capable phone is not connected to SYNC. AppLink Mobile Applica- tions: When I select "Find New Apps," SYNC does not find any applications. paired and connected to 382 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
AppLink issues Possible solution(s) Possible cause(s) Issue SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. Ensure you have down- loaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps AppLink-enabled apps are not installed and running on your mobile device. My phone is connected, but I still cannot find any apps. require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example. My phone is connected, my app(s) are running, but I still cannot find any apps. option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. 383 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
AppLink issues Possible solution(s) Possible cause(s) Issue On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tab the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button. There is a bluetooth bug on some order versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off bluetooth. My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. 384 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
AppLink issues Possible solution(s) Possible cause(s) Issue Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. The USB connection to SYNC may need to be reset. My iPhone phone is connected, my app is running, I restarted the app but I still cannot find it on SYNC. Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. The bluetooth volume on the phone may be low. I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low. Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. Some Android devices have a limited number of bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of availble Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu. I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu. 385 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing SYNC™ ,QIRUPDWLRQ3URYLGHGE\
GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. Message Item Phone A Navigation B Climate C Settings D Message Item Home E Information F Entertainment G 386 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing MyFord Touch ™ (If Equipped)AB GCDFE E161891 ,QIRUPDWLRQ3URYLGHGE\
This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status. Note: Some features are not available while your vehicle is moving. Note: You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened. PHONE Press to select any of the following: Message Phone Quick Dial Phonebook History Messaging Settings NAVIGATION Press to select any of the following: Message My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection Message City Center Map Edit Route Cancel Route CLIMATE Press the corresponding icons to control the following options: • Driver Settings • Recirculated Air • Auto • Dual • Passenger Settings • A/C • Defrost SETTINGS Press to select any of the following: Message Clock Display Sound Vehicle Settings Help HOME Press to access the home screen. 387 Fusion/Mondeo (CC7) Canada/United States of America, enUSA, First Printing MyFord Touch ™ (If Equipped)E142607 E142613 ,QIRUPDWLRQ3URYLGHGE\