Ford F 450 Owners Manual
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When you select: You can: Delete DeviceDelete a paired media device. Press OK and scroll to select the device. Press OK to confirm. Delete All DevicesDelete all previously paired devices. Press OK to select. ReturnExit the current menu. *This is a speed-dependent feature Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Advanced appears. 4. Press OK and then scroll to select from the following: When you select: You can: PromptsHave SYNC guide you via questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. LanguagesChoose from English, Francais and Espanol. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. 450SYNC® 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
When you select: You can: Factory DefaultsReturn to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. Master ResetCompletely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. ApplicationDownload new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. ReturnExit the current menu. TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Phone Issues Issue Possible Cause(s)Possible Solution(s) Excessive background noise during a phone call.The audio control settings on your phone may be affecting SYNC performance.Review your phone’s user guide regarding audio adjustments. SYNC®451 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Phone Issues Issue Possible Cause(s)Possible Solution(s) During a call, I can hear the other person but they cannot hear me.Possible phone malfunction.Try turning off the device, resetting the device, removing the device’s battery, then trying again. SYNC is not able to download my phonebook.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. •Use the SYNCmyphone feature available on the website. The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.Limitations on your phone’s capability.•Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. •If the missing contacts are stored on your SIM card, try moving them to the device memory. •Remove any pictures or special ring tones associated with the missing contact. 452SYNC® 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Phone Issues Issue Possible Cause(s)Possible Solution(s) I am having trouble connecting my phone to SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Try deleting your device from SYNC, deleting SYNC from your device and trying again. •Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. •Update your device’s software firmware. •Turn off the Auto phonebook download setting. Text messaging is not working on SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. SYNC®453 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
USB/Media Issues Issue Possible Cause(s)Possible Solution(s) I am having trouble connecting my device.Possible device malfunction.•Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Make sure you are using the manufacturer’s cable. •Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. •Make sure that the device does not have an auto-install program or active security settings. SYNC does not recognize my device when I turn on the car.This is a device limitation.Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Bluetooth audio does not stream.•Thisisa phone-dependent feature, OR •The device is not connected.Make sure the device is connected to SYNC and that you have pressed play on your device. SYNC does not recognize music that is on my device.•Your music files may not contain the proper artist, song title, album or genre information, OR •The file may be corrupted, OR •The song may have copyright protection which does not allow it to play.•Make sure that all song details are populated. •Some devices require you to change the USB settings from mass storage to MTP class. 454SYNC® 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Vehicle Health Report/Services (Traffic, Directions and Information) Issues Issue Possible Cause(s)Possible Solution(s) I received a text that the Vehicle Health Report is not activated.•Your account may not be activated on the website, OR •You may have the wrong VIN (vehicle identification number) listed.•This is a free feature, but you must first register online to use it. •Make sure that your VIN is correctly listed in your account. I am unable to retrieve the report on the website, or I receive a system error.The preferred dealer information did not load correctly.When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. I am unable to submit a report.•This could be due to your phone’s compatibility, OR •Bad signal strength, OR •Your phone may not be activated on the website.•Update your mobile number in your account on the website. •Make sure you have full signal strength and that yourBluetooth volume level has been turned up. •Try deleting your phone and performing a clean pairing. I heard a commercial when I tried to use Traffic, Directions and Information.•The phone in use is not activated, OR •Your phone has ID blocker active.•This is a free feature, but you must first register online to use it. •Turn off ID blocker on your phone as the system recognizes you by your phone number. •Make sure the currently connected phone is the same one that is registered on your SyncMyRide account. SYNC®455 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Voice Command Issues Issue Possible Cause(s)Possible Solution(s) SYNC does not understand what I am saying.•You may be using the wrong voice commands, OR •You may be speaking too soon or at the wrong time.•Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. •Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. SYNC does not understand the name of a song or artist.•You may be using the wrong voice commands, OR •You may not be saying the name exactly as it is saved, OR •The system may not be reading the name the same way you are saying it.•Review the media voice commands at the beginning of the media section. •Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. •Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. •If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. •Do not use special characters in the title as the system does not recognize them. 456SYNC® 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Voice Command Issues Issue Possible Cause(s)Possible Solution(s) SYNC does not understand or is calling the wrong contact when I want to make a call.•You may be using the wrong voice commands, OR •You may not be saying the name exactly as it is saved, OR •Contacts in your phonebook may be very short and similar, or they may contain special characters, OR •Your phonebook contacts may be saved in CAPS.•Review the phone voice commands at the beginning of the phone section. •Make sure you are saying the contacts exactly as listed. For example, if a contact is saved as Joe Wilson, say “Call Joe Wilson”. •The system works better if you list full names, such as “Joe Wilson” rather than “Joe”. •Do not use special characters such as 123 or ICE, as the system does not recognize them. •If contacts are saved in CAPS, you have to spell them. JAKE requires you to say, “Call J-A-K-E”. SYNC®457 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
INTRODUCTION WARNING:Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle. We recommend against the use of any handheld device while driving, encourage the use of voice-operated systems when possible and that you become aware of applicable state and local laws that may affect use of electronic devices while driving. Note:Some features are not available while your vehicle is moving. Note:Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open). This system uses a four-corner strategy to provide quick access several vehicle features and settings. The touchscreen provides easy interaction with your cellular phone, multimedia, climate control and navigation system. The corners display any active modes within those menus, such as phone status or the climate temperature. SETTINGS Press to select any of the following: •Clock •Display •Sound •Vehicle •Settings •Help INFORMATION Press to select any of the following: •SYNC® Services •SIRIUS® Travel Link™ •Alerts •Calendar •SYNC Apps If the icon is yellow, seeAlertsin theInformationsection of this chapter. 458MyFord Touch® (If Equipped) 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
PHONE Press to select any of the following: •Making and Receiving Calls •Quick Dial •Phonebook •Call History •Text Messaging •Settings NAVIGATION Press to select any of the following: •My Home •Favorites •Previous Destinations •Point of Interest •Emergency •Street Address •Intersection •City Center •Map •Previous Starting Point •Latitude/Longitude •Freeway Entrance/Exit ENTERTAINMENT Press to select any of the following: •AM •FM •SIRIUS •CD •USB •BT Stereo •SD Card •A/V In CLIMATE Press to select any of the following: •Driver Settings •Recirculated Air •Auto •Dual •Passenger Settings •A/C •Defrost MyFord Touch® (If Equipped)459 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)