Ford F 450 Owners Manual
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in theGetting the Services You Needsection, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts – mediation and arbitration. During mediation, a representative of the BBB will contact both you and Ford Motor Company to explore options for settlement of the claim. If an agreement is not reached during mediation or you do not want to participate in mediation, and if your claim is eligible, you may participate in the arbitration process. An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. Disputes submitted to the BBB AUTO LINE program are usually decided within 40 days after you file your claim with the BBB. You are not bound by the decision, and may reject the decision and proceed to court where all findings of the BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter. BBB AUTO LINE Application: Using the information provided below, please call or write to request a program application. You will be asked for your name and address, general information about your new vehicle, information about your warranty concerns, and any steps you have already taken to try to resolve them. A Customer Claim Form will be mailed that will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will review the claim for eligibility under the Program Summary Guidelines. You can get more information by calling BBB AUTO LINE at 1-800-955-5100, or writing to: BBB AUTO LINE 3033 Wilson Boulevard, Suite 600 Arlington, Virginia 22201 BBB AUTO LINE applications can also be requested by calling the Ford Motor Company Customer Relationship Center at 1-800-392-3673. Note:Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time without notice and without obligation. 280Customer Assistance 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings. In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada. CAMVAP services are available in all Canadian territories and provinces. For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca. GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA Before exporting your vehicle to a foreign country, contact the appropriate foreign embassy or consulate. These officials can inform you of local vehicle registration regulations and where to find unleaded fuel. If you cannot find unleaded fuel or can only get fuel with an anti-knock index lower than is recommended for your vehicle, contact a regional office or owner relations/customer relationship office. The use of leaded fuel in your vehicle without proper conversion may damage the effectiveness of your emission control system and may cause engine knocking or serious engine damage. Ford Motor Company or Ford of Canada is not responsible for any damage caused by use of improper fuel. Using leaded fuel may also result in difficulty importing your vehicle back into the United States. Customer Assistance281 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
If your vehicle must be serviced while you are traveling or living in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313) 594-4857 For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel free to call our Toll-Free Number: (800) 841-FORD (3673). FAX: (313) 390-0804 Email: [email protected] If your vehicle must be serviced while you are traveling or living in Puerto Rico, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford International Business Development Inc. Customer Relationship Center P.O. Box 11957 Caparra Heights Station San Juan, Puerto Rico 00922-1937 Telephone: (800) 841-FORD (3673) FAX: (313) 390-0804 Email: [email protected] www.ford.com.pr If your vehicle must be serviced while you are traveling or living in the Middle East, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: Ford Middle East Customer Relationship Center P.O. Box 21470 Dubai, United Arab Emirates Telephone: +971 4 3326084 Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 FAX: +971 4 3327299 Email: [email protected] www.me.ford.com 282Customer Assistance 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing [email protected]. If you are in another foreign country, contact the nearest authorized dealer. If the authorized dealer employees cannot help you, they can direct you to the nearest Ford affiliate office. Customers in the U.S. should call 1-800-392-3673. ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio, contact Helm, Incorporated at: HELM, INCORPORATED 47911 Halyard Drive Plymouth, Michigan 48170 Attention: Customer Service Or to order a free publication catalog, call toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST Helm, Incorporated can also be reached by their website: www.helminc.com. (Items in this catalog may be purchased by credit card, check or money order.) Obtaining a French Owner’s Manual A French owner’s manual can be obtained from your authorized dealer or by contacting Helm, Incorporated using the contact information listed previously in this section. Customer Assistance283 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go tohttp://www.safercar.gov; or write to: Administrator 1200 New Jersey Avenue, Southeast Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from http://www.safercar.gov. REPORTING SAFETY DEFECTS (CANADA ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada, using their toll-free number: 1–800–333–0510, or online at: https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx. 284Customer Assistance 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
CHANGING A FUSE Fuses WARNING:Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. If electrical components in the vehicle are not working, a fuse may have blown. Blown fuses are identified by a broken wire within the fuse. Check the appropriate fuses before replacing any electrical components. Standard Fuse Amperage Rating and Color COLOR Fuse ratingMini fusesStandard fusesMaxi fusesCartridge maxi fusesFuse link cartridge 2A Grey Grey — — — 3A Violet Violet — — — 4A Pink Pink — — — 5A Tan Tan — — — 7.5A Brown Brown — — — 10A Red Red — — — 15A Blue Blue — — — 20A Yellow Yellow Yellow Blue Blue 25A Natural Natural — Natural Natural 30A Green Green Green Pink Pink 40A — — Orange Green Green 50A — — Red Red Red 60A — — Blue Yellow Yellow 70A — — Tan — Brown 80A — — Natural Black Black 15 Fuses285 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
FUSE SPECIFICATION CHART Power Distribution Box WARNING:Always disconnect the battery before servicing high current fuses. WARNING:To reduce risk of electrical shock, always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs. The power distribution box is located in the engine compartment. It has high-current fuses that protect your vehicle’s main electrical systems from overloads. If the battery has been disconnected and reconnected, seeChanging the Vehicle Batteryin theMaintenancechapter. The high-current fuses are coded as follows: Fuse or relay locationFuse amp ratingProtected circuits 1 Relay Blower motor 2 — Not used 3 Relay Urea heaters (diesel engine) 4 — Not used 5 Relay Rear window defroster, Heated mirrors 6 — Not used 286Fuses 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Fuse or relay locationFuse amp ratingProtected circuits 7 50A* Rear window defroster, Heated mirrors 8 30A* Passenger seat 9 30A* Driver seat 10 — Not used 11 — Not used 12 30A* Smart window motor 13 — Not used 14 — Not used 15 Diode Fuel pump (diesel engine) 16 — Not used 17 15A** Heated mirror 18 — Not used 19 — Not used 20 — Not used 21 — Not used 22 30A* Trailer tow electric brake 23 40A* Blower motor 24 — Not used 25 30A* Wipers 26 30A* Trailer tow park lamps 27 25A* Urea heaters (diesel engine) 28 — Buss bar 29 Relay Trailer tow park lamps 30 Relay A/C clutch 31 Relay Wipers 32 — Not used 33 15A** Vehicle power 1 34 15A** Vehicle power 2 (diesel engine) 20A** Vehicle power 2 (gas engine) 35 10A** Vehicle power 3 Fuses287 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Fuse or relay locationFuse amp ratingProtected circuits 36 15A** Vehicle power 4 (diesel engine) 20A** Vehicle power 4 (gas engine) 37 10A** Vehicle power 5 (diesel engine) 38 Relay Powertrain control module (diesel engine), Electronic control module (gas engine) 39 10A** 4x4 hub lock 40 15A** 4x4 electronic lock 41 — Not used 42 20A** Rear heated seats 43 — Not used 44 — Not used 45 10A** Run/start relay coil 46 10A** Transmission control module keep-alive power (diesel engine) 47 10A** A/C clutch feed 48 Relay Run/start 49 10A** Rearview camera system 50 10A** Blower motor relay coil 51 — Not used 52 10A** Powertrain control module / Electronic control module / Transmission control module run/start 53 10A** 4x4 module 54 10A** Anti-lock brake system run/start 55 10A** Rear window defroster coil, Battery charge coil 56 20A** Passenger compartment fuse panel run/start feed 57 Relay Fuel pump 58 — Not used 288Fuses 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)
Fuse or relay locationFuse amp ratingProtected circuits 59 — Not used 60 — Not used 61 — Not used 62 — Not used 63 — Not used 64 — Not used 65 — Not used 66 20A** Fuel pump 67 — Not used 68 10A** Fuel pump relay coil 69 — Not used 70 10A** Trailer tow backup lamp 71 10A** Canister vent (gas engine) 72 10A** Powertrain control module / Electronic control module relay coil feed keep-alive power 73 — Not used 74 Relay Trailer tow left-hand stop/turn 75 Relay Trailer tow right-hand stop/turn 76 Relay Backup lamp 77 — Not used 78 — Not used 79 — Not used 80 — Not used 81 — Not used 82 20A* Auxiliary power point #2 83 20A* Auxiliary power point #1 84 30A* 4x4 shift motor 85 30A* Heated/cooled seats 86 25A* Anti-lock brake system coil feed 87 20A* Auxiliary power point #5 Fuses289 2013 F-250/350/450/550(f23) Owners Guide gf, 1st Printing USA(fus)