Ford E250 Owners Manual
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When you select: You can: AlbumsSort all indexed media by albums. If there are less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album. 2. Scroll until the desired album is chosen and press OK. GenresSort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select and then scroll to select the desired genre and press OK. PlaylistsAccess your playlists (from formats such as ASX, .M3U, .WPL, .MTP.). The system lists your playlists alphabetically in flat file mode. If there are more than 255, they are organized into alphabetical categories. Press OK to select. Then scroll to select the desired playlist and press OK. TracksSearch for and play a specific track which has been indexed. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, SYNC automatically organizes them into alphabetical categories. Press OK to select. Then scroll to select the desired track and press OK. 340SYNC® 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
When you select: You can: Explore USBExplore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press OK to select. Then scroll to explore indexed media on your flash drive. Similar MusicPlay music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you. Press OK to select. The system creates a new list of similar songs and begins playing. The metadata tags must be populated for this feature to include each track. Note:With certain playing devices, if your metadata tags are not populated, the tracks won’t be available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in “Mass Storage Device Mode”, they are available in voice recognition, play menu browsing and similar music. Unknowns are placed into any unpopulated metadata tag. ReturnExit the current menu. System Settings System settings provide access to your Bluetooth Devices and Advanced menu features. The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off. Your Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset. SYNC®341 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Bluetooth Devices appears. 4. Press OK and then scroll to select from: When you select: You can: Add Bluetooth Device *Allows you to pair additional devices to the system. 1. Press OK to select and press OK again when Find SYNC appears in the display. 2. Follow the directions in your phone’s user guide to put your phone into discovery mode. A six-digit PIN appears in the display. 3. When prompted on your phone’s six-digit display, enter the PIN. Connect Bluetooth DeviceConnect a previously paired Bluetooth-enabled phone. 1. Press OK to select and view a list of devices. 2. Scroll until the desired device is chosen and press OK to connect the device. Set Bluetooth On/OffTurn the Bluetooth feature on and off. Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Turning Bluetooth off disconnects all Bluetooth devices and deactivates Bluetooth features. Delete DeviceDelete a paired media device. Press OK and scroll to select the device. Press OK to confirm. Delete All DevicesDelete all previously paired devices. Press OK to select. ReturnExit the current menu. *This is a speed-dependent feature 342SYNC® 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK. 3. Scroll until Advanced appears. 4. Press OK and then scroll to select from the following: When you select: You can: PromptsHave SYNC guide you via questions, helpful hints or ask you for a specific action. 1. Press OK to select and scroll to select between on or off. 2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu. LanguagesChoose from English, Francais and Espanol. The displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display. 3. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu. Factory DefaultsReturn to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices). 1. Press OK to select and then press OK again when Restore Defaults? appears in the display. 2. Press OK to confirm. SYNC®343 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
When you select: You can: Master ResetCompletely erase all information stored on SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. ApplicationDownload new software applications (if available) and then load the desired applications through your USB port. See the web site for more information. ReturnExit the current menu. TROUBLESHOOTING Your SYNC system is easy to use. However, should questions arise, see the tables below. Use the website at any time to check your phone’s compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information. Phone issues Issue Possible cause(s)Possible solution(s) Excessive background noise during a phone call.The audio control settings on your phone may be affecting SYNC performance.Review your phone’s user guide regarding audio adjustments. During a call, I can hear the other person but they cannot hear me.Possible phone malfunction.Try turning off the device, resetting the device, removing the device’s battery, then trying again. 344SYNC® 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Phone issues Issue Possible cause(s)Possible solution(s) SYNC is not able to download my phonebook.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. •Use the SYNCmyphone feature available on the website. The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts.Limitations on your phone’s capability.•Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. •If the missing contacts are stored on your SIM card, try moving them to the device memory. •Remove any pictures or special ring tones associated with the missing contact. SYNC®345 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Phone issues Issue Possible cause(s)Possible solution(s) I am having trouble connecting my phone to SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Try deleting your device from SYNC, deleting SYNC from your device and trying again. •Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. •Update your device’s software firmware. •Turn off the Auto phonebook download setting. Text messaging is not working on SYNC.•Thisisa phone-dependent feature, OR •Possible phone malfunction.•Go to the website to review your phone’s compatibility. •Try turning off the device, resetting the device or removing the device’s battery, then trying again. 346SYNC® 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
USB and media issues Issue Possible cause(s)Possible solution(s) I am having trouble connecting my device.Possible device malfunction.•Try turning off the device, resetting the device or removing the device’s battery, then trying again. •Make sure you are using the manufacturer’s cable. •Make sure the USB cable is properly inserted into the device and the vehicle’s USB port. •Make sure that the device does not have an auto-install program or active security settings. SYNC does not recognize my device when I turn on the car.This is a device limitation.Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Bluetooth audio does not stream.•Thisisa phone-dependent feature, OR •The device is not connected.Make sure the device is connected to SYNC and that you have pressed play on your device. SYNC does not recognize music that is on my device.•Your music files may not contain the proper artist, song title, album or genre information, OR •The file may be corrupted, OR •The song may have copyright protection which does not allow it to play.•Make sure that all song details are populated. •Some devices require you to change the USB settings from mass storage to MTP class. SYNC®347 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Vehicle Health Report and SYNC Services (Traffic, Directions and Information) issues Issue Possible cause(s)Possible solution(s) I received a text that the Vehicle Health Report is not activated.•Your account may not be activated on the website, OR •You may have the wrong VIN (vehicle identification number) listed.•This is a free feature, but you must first register online to use it. •Make sure that your VIN is correctly listed in your account. I am unable to retrieve the report on the website, or I receive a system error.The preferred dealer information did not load correctly.When you register your account, you must list a preferred dealer. If one is already listed, try selecting another dealer and logging out. Log back in and change it back to your preferred dealer and retrieve the report. I am unable to submit a report.•This could be due to your phone’s compatibility, OR •Bad signal strength, OR •Your phone may not be activated on the website.•Update your mobile number in your account on the website. •Make sure you have full signal strength and that your Bluetoothvolume level has been turned up. •Try deleting your phone and performing a clean pairing. I heard a commercial when I tried to use Traffic, Directions and Information.•The phone in use is not activated, OR •Your phone has ID blocker active.•This is a free feature, but you must first register online to use it. •Turn off ID blocker on your phone as the system recognizes you by your phone number. •Make sure the currently connected phone is the same one that is registered on your SyncMyRide account. 348SYNC® 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)
Voice command issues Issue Possible cause(s)Possible solution(s) SYNC does not understand what I am saying.•You may be using the wrong voice commands, OR •You may be speaking too soon or at the wrong time.•Review the Phone voice commands and the Media voice commands at the beginning of their respective sections. •Be aware that SYNC’s microphone is either in your rear view mirror or in the headliner just above the windshield. SYNC does not understand the name of a song or artist.•You may be using the wrong voice commands, OR •You may not be saying the name exactly as it is saved, OR •The system may not be reading the name the same way you are saying it.•Review the media voice commands at the beginning of the media section. •Say the song or artist exactly as listed. If you say, “Play Artist Prince”, the system does not play music by Prince and the Revolution or Prince and the New Power Generation. •Make sure you are saying the complete title, such as “California remix featuring Jennifer Nettles”. •If the songs are saved in all CAPS, you have to spell them. LOLA requires you to say, “Play L-O-L-A”. •Do not use special characters in the title as the system does not recognize them. SYNC®349 2014 Econoline(eco) Owners Guide gf, 2nd Printing, September 2013 USA(fus)