Epson WorkForce 320 User Manual

Solving Problems41
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD 
screen to diagnose the cause. You can also check the basic troubleshooting 
suggestions beginning on page 42, or your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for 
free updates to your product software. Open your online 
User’s Guide and select 
Download the Latest Software or visit 
Epson’s support website at...

42Problems and Solutions
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems (WorkForce 323/325 Series)
The product cannot find or connect to the wireless router or access point
■Make sure that the product is within range of your router or access point. 
■Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or 
large metal object such as a filing cabinet.
■Make sure there aren’t any access restrictions (such as MAC...

Problems and Solutions43
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s 
TCP/IP settings are configured correctly. 
Cannot print over the network
■Make sure the product is turned on and the WiFi light on the product is on.
■When using TCP/IP, make sure the product’s IP address is set correctly for 
your network. If your network does not assign IP addresses using DHCP, you 
need to set the IP address manually....

44Problems and Solutions
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right side. Don’t load 
paper above the arrow mark inside the edge guide.
■Make sure the paper you loaded matches the paper size and paper type settings 
on the control panel or in your printer software (see page 14). 
■Position your original against the back left corner of the scanner glass. If the 
edges are...

Problems and Solutions45 2. The message on the LCD screen asks if the paper 
has been removed. Press 
1 to clear the message.
3. Lift the scanner cover, remove any jammed paper 
inside, and lower the scanner cover.
4. Close the ADF cover and reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the product is connected to a telephone wall jack. 
Verify that the telephone wall jack works by connecting a phone to it.
■Make sure the...

46Where to Get Help
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support 
(Canada) and select your product for solutions to common problems. You can 
download drivers and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 320/323/325)
■Product...

Notices47
Notices
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the product near a wall outlet where the plug can be easily unplugged.
■If you won’t be...

48Notices
■Do not open the scanner section while the product is copying, printing, scanning, or 
faxing.
■Do not touch the flat white cable inside the product.
■Do not spill liquid on the product.
■Be careful not to trap your fingers when closing the scanner cover or scanner.
■Adjust only those controls that are covered by the operating instructions. Except as 
specifically explained in your documentation, do not attempt to service the product 
yourself.
■Unplug the product and refer servicing to...

Notices49
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the product. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area. Do not store cartridges upside down.
Telephone Equipment Safety Instructions
When using telephone...

50Notices
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by 
the ACTA. On the back side is a label that contains, among other information, the FCC 
registration number and the ringer equivalence number (REN) for this equipment. You 
must, upon request, provide this information to your local telephone company. The 
information associated with the services the equipment is to be connected are REN: 0.0B 
(WF320)/0.1B...