Epson WorkForce 320 User Manual

							Solving Problems41
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD 
screen to diagnose the cause. You can also check the basic troubleshooting 
suggestions beginning on page 42, or your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for 
free updates to your product software. Open your online 
User’s Guide and select 
Download the Latest Software or visit 
Epson’s support website at epson.com/support (U.S.) or 
epson.ca/support (Canada).
With Windows, you can select 
Driver Update on the Maintenance tab in the 
printer settings window. You can also click 
Start or  , select Programs or All 
Programs, select EPSON, select your product, and click Driver Update.
Error Indicators
Follow the instructions on the LCD screen to solve most common problems. If 
you see one of the error messages below, follow the steps here to proceed.
LCD screen messagesProblem and solution
Printer error
Scanner error
A fax error has occurred.Turn the product off, make sure no paper is 
jammed inside (see page 44), and turn it back on. 
If the error is not resolved, contact Epson (see 
page 46).
No dial tone.
Fax job incomplete.Make sure the phone cable is securely connected 
to a working phone line. If you connected the 
product to a PBX (Private Branch Exchange) or 
Terminal Adapter, turn off Dial Tone Detection; 
see your online User’s Guide.
 
						

							42Problems and Solutions
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Network Problems (WorkForce 323/325 Series)
The product cannot find or connect to the wireless router or access point
■Make sure that the product is within range of your router or access point. 
■Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or 
large metal object such as a filing cabinet.
■Make sure there aren’t any access restrictions (such as MAC address filtering) 
set on the wireless router or access point. If access restrictions are set, register 
the product’s MAC address on the router or access point. Print a Network 
Status Sheet (see page 43) to obtain the MAC address. Then see your router or 
access point’s documentation for instructions.
■If your wireless router or access point doesn’t broadcast its network name 
(SSID), see page 36 for instructions on manually entering your wireless 
network name. If your wireless router or access point has wireless security 
enabled, you will also need to know what kind of security it is using.
■If the product doesn’t connect to your wireless network, the WEP key or WPA 
passphrase may have been entered incorrectly.
EpsonNet Setup was unable to find my product on the network
Make sure the product is turned on and the WiFi light on the product is on.
Network setup was unsuccessful
Make sure that the product is turned on and the WiFi light on the product is on. 
Then remove and reinsert the CD to reinstall the product software.
The product’s ink pads are 
nearing or at the end of their 
service life.
Please contact Epson Support.When the ink pads are saturated, the product 
stops and you will need to contact Epson (see 
page 46) to replace ink pads and continue printing.
LCD screen messagesProblem and solution
 
						

							Problems and Solutions43
The product does not appear in the Add Printer window (Mac OS X)
Make sure the printer driver was installed correctly and that your computer’s 
TCP/IP settings are configured correctly. 
Cannot print over the network
■Make sure the product is turned on and the WiFi light on the product is on.
■When using TCP/IP, make sure the product’s IP address is set correctly for 
your network. If your network does not assign IP addresses using DHCP, you 
need to set the IP address manually.
Printing is slow or the print is cut off
Print a Network Status Sheet (see below) and check the signal strength. If it’s poor, 
try moving the product closer to your wireless router or access point. Avoid 
placing the product next to a microwave oven, 2.4 GHz cordless phone, or large 
metal objects such as a filing cabinet.
Cannot find the scanner or start Epson Scan
■Epson Scan is not available in Mac OS X 10.6; see page 21 for scanning 
instructions.
■If network communication was interrupted while starting Epson Scan, exit 
Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, 
turn the product off and on, and then try again. Check the 
Timeout Setting 
in 
EPSON Scan Settings. For details, see the Epson Scan Help.
■If you are scanning a large document at high resolution, a communication 
error may occur. If the scan did not complete, lower the resolution.
Print a Network Status Sheet
1. Press the xMenu button.
2. Press uor  d to select 
Network Settings, then press OK.
3. Press uor  d to select 
Print Network Status Sheet.
4. Press the xColor button to print a network status sheet.
 
						

							44Problems and Solutions
Printing and Copying Problems
■Make sure your paper is loaded printable side up (usually the whiter, brighter, 
or glossy side). Load it short edge first, and against the right side. Don’t load 
paper above the arrow mark inside the edge guide.
■Make sure the paper you loaded matches the paper size and paper type settings 
on the control panel or in your printer software (see page 14). 
■Position your original against the back left corner of the scanner glass. If the 
edges are cropped, move your original away from the edges slightly. Place the 
document flat against the scanner glass.
■Printing stops when an ink cartridge is expended. If a color cartridge is 
expended, you may be able to continue printing temporarily with black ink; 
see the online User’s Guide for more information. If the black cartridge is 
expended, you must replace it to continue printing.
Paper Feeding Problems
If paper doesn’t feed correctly, remove the paper and fan the sheets, then reload 
them as shown on page 4. Do not load too many sheets at once. 
If paper has jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, press the P
On button to turn off the product. Lift 
t h e  s c a n n e r,  re m ov e  t h e  j a m m e d  p a p e r,  c l o s e  t h e  s c a n n e r,  a n d  t u r n  o n  t h e  
product.
If documents don’t feed correctly in the Automatic Document Feeder (ADF), 
make sure the paper is not bent, folded, or curled. If paper has jammed:
1. Open the ADF cover and remove any jammed 
paper.
Caution: 
Do not try to remove the paper without opening the 
ADF cover or you could damage the mechanism.
 
						

							Problems and Solutions45 2. The message on the LCD screen asks if the paper 
has been removed. Press 
1 to clear the message.
3. Lift the scanner cover, remove any jammed paper 
inside, and lower the scanner cover.
4. Close the ADF cover and reload the paper.
Faxing Problems
■Make sure the recipient’s fax machine is turned on and working.
■Make sure the LINE port on the product is connected to a telephone wall jack. 
Verify that the telephone wall jack works by connecting a phone to it.
■Make sure the Auto Answer light is turned on to receive faxes automatically.
■If your phone line includes voice mail answering services, calls or faxes may be 
inadvertently received by your voice mail service.
■If the line has static, press r/KCopy/Fax, press xMenu, select Fax 
Settings
, select Communication, and turn off the V.34 and ECM settings.
■If the product is connected to a DSL phone line, you must have a DSL filter 
connected to the phone jack. Contact your DSL provider for the filter.
■If you connected a telephone or answering machine, make sure it is connected 
to the 
EXT. port.
Print Quality Problems
■For the best print quality, use Epson papers (see page 5) and genuine Epson 
ink cartridges (see page 25).
■If you notice light or dark bands across your printouts or they are too faint, 
run a nozzle check (see page 22) to see if the print head needs cleaning.
■If you notice jagged vertical lines, you may need to align the print head. See 
the online User’s Guide for instructions.
■The ink cartridges may be low on ink. Check your cartridge levels (see 
page 23) and replace cartridges, if necessary (see page 25).
■Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not 
recommended), or use a small amount of glass cleaner on a soft cloth, if 
necessary. Do not spray glass cleaner directly on the glass.
 
						

							46Where to Get Help
Where to Get Help
Epson Technical Support
Internet Support
Visit Epson’s support website at epson.com/support (U.S.) or epson.ca/support 
(Canada) and select your product for solutions to common problems. You can 
download drivers and documentation, get FAQs and troubleshooting advice, or 
e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■Product name (WorkForce 320/323/325)
■Product serial number (located on the label in back)
■Proof of purchase (such as a store receipt) and date of purchase
■Computer configuration and description of the problem
Then call:
■U.S.: (562) 276-4382, 6AM – 6PM, Pacific Time, Monday through Friday 
■Canada: (905) 709-3839, 6AM – 6PM, Pacific Time, Monday through Friday
Days and hours of support are subject to change without notice. Toll or long 
distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson ink and paper at Epson Supplies Central at 
www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can 
also purchase supplies from an Epson authorized reseller. To find the nearest one, 
call 800-GO-EPSON (800-463-7766).
Other Software Technical Support
ABBYY® FineReader®
Phone: (408) 457-9777
www.abbyyusa.com
[email protected]
 
						

							Notices47
Notices
Important Safety Instructions
Before using your Epson product, read and follow these safety instructions:
■Be sure to follow all warnings and instructions marked on the product.
■Use only the type of power source indicated on the product label.
■Use only the power cord that comes with the product. Use of another cord may cause 
fires or shock. Do not use the cord with any other equipment.
■Place the product near a wall outlet where the plug can be easily unplugged.
■If you won’t be using the product for a long period, unplug the power cord from the 
electrical outlet.
■Always turn off the product using the POn button, and wait until the POn light 
stops flashing before unplugging the product or cutting off power to the electrical 
outlet.
■Avoid plugging the product into an outlet on the same circuit as a photocopier or air 
conditioning system that regularly switches on and off, or on an outlet controlled by a 
wall switch or timer.
■Do not let the power cord become damaged or frayed.
■If you use an extension cord with the product, make sure the total ampere rating of 
the devices plugged into the extension cord does not exceed the cord’s ampere rating. 
Also, make sure the total ampere rating of all devices plugged into the wall outlet does 
not exceed the wall outlet’s ampere rating.
■Place the product on a flat, stable surface that extends beyond its base in all directions. 
It will not operate properly if it is tilted or at an angle.
■Avoid placing the product in locations that are subject to rapid changes in heat or 
humidity, shocks or vibrations, or dust.
■Leave enough room around the product for sufficient ventilation. Make sure the 
product is at least 4 inches (10 cm) away from the wall.
■Do not place the product near a radiator or heating vent or in direct sunlight.
■Do not block or cover openings in the product case or insert objects through the slots.
■Do not use aerosol products that contain flammable gases inside or around the 
product. Doing so may cause fire.
■Do not press too hard on the document table when placing the originals.
 
						

							48Notices
■Do not open the scanner section while the product is copying, printing, scanning, or 
faxing.
■Do not touch the flat white cable inside the product.
■Do not spill liquid on the product.
■Be careful not to trap your fingers when closing the scanner cover or scanner.
■Adjust only those controls that are covered by the operating instructions. Except as 
specifically explained in your documentation, do not attempt to service the product 
yourself.
■Unplug the product and refer servicing to qualified service personnel under the 
following conditions: if the power cord or plug is damaged; if liquid has entered the 
product; if the product has been dropped or the case damaged; if the product does not 
operate normally or exhibits a distinct change in performance.
■When storing or transporting the product, do not tilt it, stand it on its side, or turn it 
upside down; otherwise ink may leak from the cartridges.
LCD Screen Safety
■Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical 
cleansers.
■If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on 
your hands, wash them thoroughly with soap and water. If the liquid crystal solution 
gets into your eyes, flush them immediately with water. If discomfort or vision 
problems remain after a thorough flushing, see a doctor immediately.
Ink Cartridge Safety Instructions
■Keep ink cartridges out of the reach of children and do not drink the ink.
■Be careful when you handle used ink cartridges; there may be ink remaining around 
the ink supply port. If ink gets on your skin, wash it off with soap and water. If it gets 
in your eyes, flush them immediately with water. If you still have discomfort or vision 
problems, see a doctor immediately.
■Do not put your hand inside the product or touch any cartridges during printing.
■Install a new ink cartridge immediately after removing an expended one. Leaving 
cartridges uninstalled can dry out the print head and may prevent the product from 
printing. 
■Do not shake ink cartridges after opening their packages; this can cause leakage.
 
						

							Notices49
■If you remove an ink cartridge for later use, protect the ink supply area from dirt and 
dust and store it in the same environment as the product. Note that there is a valve in 
the ink supply port, making covers or plugs unnecessary, but care is needed to prevent 
the ink from staining items that the cartridge touches. Do not touch the ink cartridge 
ink supply port or surrounding area. Do not store cartridges upside down.
Telephone Equipment Safety Instructions
When using telephone equipment, you should always follow basic safety precautions to 
reduce the risk of fire, electric shock, and personal injury, including the following:
■Do not use the Epson product near water.
■Avoid using a telephone during an electrical storm. There may be a remote risk of 
electric shock from lightning.
■Do not use a telephone to report a gas leak in the vicinity of the leak.
Caution:
To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord.
Declaration of Conformity
According to 47CFR, Part 2 and 15 for: Class B Personal Computers and Peripherals; 
and/or CPU Boards and Power Supplies used with Class B Personal Computers:
We: Epson America, Inc.
Located at: MS 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR 
Part 2 and 15 of the FCC rules as a Class B digital device. Each product marketed is 
identical to the representative unit tested and found to be compliant with the standards. 
Records maintained continue to reflect the equipment being produced can be expected to 
be within the variation accepted, due to quantity production and testing on a statistical 
basis as required by 47CFR §2.909. Operation is subject to the following two conditions: 
(1) this device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
Trade Name: Epson
Type of Product: Multifunction printer
Model: C364A (WorkForce 320 Series)
C364B (WorkForce 323/325 Series)
 
						

							50Notices
FCC Compliance Statement
For United States Users
This equipment complies with Part 68 of the FCC rules and the requirements adopted by 
the ACTA. On the back side is a label that contains, among other information, the FCC 
registration number and the ringer equivalence number (REN) for this equipment. You 
must, upon request, provide this information to your local telephone company. The 
information associated with the services the equipment is to be connected are REN: 0.0B 
(WF320)/0.1B (WF323/325), Jack type: RJ-11C.
The REN is useful to determine the quantity of devices that you may connect to your 
telephone line and still have all of those devices ring when your telephone number is 
called. In most, but not all areas, the sum of the RENs of all devices connected to one line 
should not exceed five (5.0). To be certain of the number of devices that you may connect 
to your line, you may want to contact your local telephone company to determine the 
maximum REN for your calling area. For products approved after July 23, 2001, the REN 
for this product is part of the product identifier that has the format US: 
BKMFA00BC364A(WF320)/BKMFA00BC364B(WF323/325). The digits represented 
by 00 are the REN without a decimal point (e.g., 00 is a REN of 0.0). For earlier products, 
the REN is separately shown on the label.
This equipment may not be used on coin service provided by the telephone company. 
Connection to party lines is subject to state tariffs.
Should this equipment cause harm to the telephone network, the telephone company may 
discontinue your service temporarily. If possible they will notify you in advance that 
temporary discontinuance of service may be required. But if advanced notice isn’t 
practical, the telephone company will notify you as soon as possible. You will be informed 
of your right to file a complaint with the FCC. The telephone company may make 
changes in its facilities, equipment, operations or procedures that could affect the proper 
functioning of your equipment. If they do, you will be notified in advance to give you an 
opportunity to maintain uninterrupted telephone service.
This product is not intended to be repaired. If you experience trouble with this 
equipment, please contact:
Name: Epson America, Inc.
Address: 3840 Kilroy Airport Way, Long Beach, CA 90806 U.S.A.
Telephone: (562) 981-3840
The telephone company may ask that you disconnect this equipment from the network 
until the problem has been corrected or until you are sure that the equipment is not 
malfunctioning.