Epson M2000 Service Manual
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EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 42 Unable to perform duplex printing The paper size or type is not supported for duplex printing. --- Load paper supported for duplex printing. Paper out No paper is loaded on the paper feeder. --- Load paper on the feeder. The printer does not detect paper loaded on the feeder. Poor assembling or damage of the actuator for detecting paper. Check if the actuator is assembled correctly. If not, reassemble it. If the actuator is damaged, replace it. Poor connection or damage of the paper sensor. „ Check if the paper sensor is connected to the Main Board Assy. correctly. „ Replace the paper sensor. (See P. 87) Toner cartridge at end of service life The toner cartridge has reached the end of its life. Toner cartridge Replace the toner cartridge. (See P. 70) Incorrect paper size The paper size selected in the printer driver does not match with that of the loaded paper. --- Load the correct sized paper on the feeder. Page contains too much data to process The spool file is deleted in the middle of printing and another print job is started, or the data is abnormal due to a communication error. --- Delete the spool file using the printer driver, and then press the Job Cancel button on the printer. Insufficient printer memory Processing operation is interrupted due to insufficient memory or invalid operation to the memory. --- „ Lower the print quality setting in the printer driver. „ Reduce the resolution of the image to be printed. „ Add more memory to the printer. LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 43 Not enough printer memory to print using duplex function The back of the page cannot be printed because the memory is insufficient to process the data for duplex printing. In this case, only front side is printed. --- „ Turn the frontside-printed paper over and reload it on the printer, and then press the Start/Stop button to print on the back of the paper. „ Lower the print quality setting in the printer driver. „ Reduce the resolution of the image to be printed. „ Add more memory to the printer. Unable to process print data There is something wrong with the print data. --- Delete the spool file using the printer driver, and then press the Job Cancel button on the printer. PostScript module incompatible The installed PS3ROM module cannot be used by the printer. The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) General error E001 (Main Board EEPROM error) The EEPROM (U800) on the Main Board Assy. is inaccessible. Mounting failure of the EEPROM (U800) Check if the EEPROM (U800) is properly mounted. If not, fix it. The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) EEPROM (U800) is faulty. Replace the EEPROM (U800). LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 44 General error E002(Main motor error) The main motor ready signal could not be detected within 2 seconds after the motor becomes ON. Poor connection between the main motor (CN1) and the Main Board Assy. (YC805). „ Reconnect the connector properly. „ Check the connector cable for electric continuity. If no continuity is found, replace the cable. There is some problem in the main motor drive transmission path. „ Check if the rollers and gears are smoothly rotating. If not, apply grease to the bearings and gears. „ Check if any of the gears are damaged. If so, replace the damaged gears. The main motor is faulty. Replace the main motor. (See P. 92) The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) General error E004(Polygon motor error) The polygon motor ready signal could not be detected within 6 seconds after the motor becomes ON. Poor connection between the polygon motor (laser scanner unit) and the Main Board Assy. (YC819). „ Reconnect the connector properly. „ Check the connector cable for electric continuity. If no continuity is found, replace the cable. The laser scanner unit is faulty. Replace the laser scanner unit. (See P. 119) The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) General error E005 (Horizontal synchronization signal error) The controller could not detect the horizontal synchronization signal within the specified time period. The laser scanner unit is faulty. Replace the laser scanner unit. (See P. 119) General error E008 (Fuser heater cable disconnection) The fuser heater lamp was turned ON, but the fuser temperature did not rise. Poor connection of the fuser thermistor. Check if the connector (YC105) on the LVPS is properly inserted. If not, reconnect it. Poor connection of the fuser heater lamp connector. Check if the connector (YC102) on the LVPS is properly inserted. If not, reconnect it. Mounting failure of the fuser thermistor. Replace the fuser unit. (See P. 106) Fuser thermal cut-out has been activated.Mounting failure of the fuser heater lamp.The fuser heater lamp has breaks. LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 45 General error E009 (Abnormally high fuser heater temperature) The fuser thermistor detected abnormal high temperature. The fuser thermistor shorted out. Replace the fuser unit. (See P. 106) The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) General error E010 (Fuser thermistor short-circuit) The A/D value input from the fuser thermistor is “0” (zero). Poor connection of the fuser thermistor. Check if the connector (YC105) on the LVPS is properly inserted. If not, reconnect it. The fuser thermistor has breaks. Replace the fuser unit. (See P. 106) Mounting failure of the fuser thermistor.Fuser thermal cut-out has been activated.Mounting failure of the fuser heater lamp.The fuser heater lamp has breaks. General error E011(Zero cross signal error) The Main Board Assy. did not receive the zero cross signal during a specified time period. Poor connection between the HVPS (YC202) and the Main Board Assy. (YC811). „ Reconnect the connector properly. „ Check the connector cable for electric continuity. If no continuity is found, replace the cable. Poor connection between the LVPS (YC103) and the HVPS (YC201). Reconnect the connector properly. The LVPS is faulty. Replace the LVPS. (See P. 75) The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) General error E016 (Option cassette unit communication error) The communication between the Main Board Assy. and the PF main board of the option cassette unit cannot be established. Mounting failure of the option cassette unit. Check if the unit is properly mounted. If not, fix it. Poor connection between the Main Board Assy. (YC818) and the PF interface connector. „ Reconnect the connector properly. „ Check the connector cable for electric continuity. If no continuity is found, replace the cable. The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) Poor connection between the PF main board (YC5) and the PF interface connector. „ Reconnect the connector properly. „ Check the connector cable for electric continuity. If no continuity is found, replace the cable. The PF main board is faulty. Replace the PF main board. (See P. 136) LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 46 General error E998 (Engine communication error) Communication error between the controller on the Main Board Assy. and the engine controller. The firmware of the engine controller is faulty. Reinstall the engine controller firmware. (See P. 148) The Main Board Assy. is faulty. Replace the Main Board Assy. (See P. 92) LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 473.4.3 Controller-related Service Call Errors† RemedyWhen a controller-related error occurs, first check on the initial check items listed below. If the printer still does not recover, troubleshoot the problem with reference to the tables given on the following pages. Find the error you face in the tables, and replace the error-causing parts one by one. † Initial check„ Is the printer properly grounded? „ Are the connectors properly connected to the controller board? „ Is the DIMM properly installed on the controller board? „ Does the printer recover by turning the power off and back on several times? „ Is there any equipment that causes noise around the printer? When turning the printer off and on for the above initial check, wait for several seconds before turning it back on. Do not turn it back on immediately after power-off.
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 48† Error-causing parts The status of the LEDs are indicated as shown below in the following table. LightOffLED indication Classification Error code Explanation Error-causing parts (or factor) Main Board Assy. Option RAM DIMM Noise or other factor C/D 0017 Occurrence of an interrupt exception Causative Not causative Causative C/D 0081 TLB change exception Causative Not causative Causative C/D 0082 TLB exception (load or fetch) Causative Not causative Causative C/D 0083 TLB exception (store) Causative Not causative Causative
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 49 C/D 0084 Address error exception (load or fetch) Causative Not causative Causative C/D 0085 Address error exception (store) Causative Not causative Causative C/D 0086 Bus error exception (store) Causative Not causative Causative C/D 0087 Bus error exception (loading or storing data) Causative Not causative Causative C/D 0088 System call exception Causative Not causative Causative C/D 0089 Breakpoint exception Causative Not causative Causative LED indication Classification Error code Explanation Error-causing parts (or factor) Main Board Assy. Option RAM DIMM Noise or other factor
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 50 C/D 0090 Reserve instruction exception Causative Not causative Causative C/D 0091 Coprocessor disabled exception Causative Not causative Causative C/D 0092 FPU exception (invalid operation) Causative Not causative Causative C/D 0093 TLB exception Causative Not causative Causative C/D 0094 XTLB exception Causative Not causative Causative C/D 0095 Cash exception Causative Not causative Causative LED indication Classification Error code Explanation Error-causing parts (or factor) Main Board Assy. Option RAM DIMM Noise or other factor
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 51 C/D 0096 Trap exception Causative Not causative Causative C/D 0097 Floating point exception Causative Not causative Causative C/D 0098 Watch exception Causative Not causative Causative C/D 0128-254 Undefined trap Causative Not causative Causative C/D 0255 NMI exception Causative Not causative Causative C/D 0256 Divide-by-zero Causative Not causative Causative LED indication Classification Error code Explanation Error-causing parts (or factor) Main Board Assy. Option RAM DIMM Noise or other factor