Epson M2000 Service Manual
Have a look at the manual Epson M2000 Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1734 Epson manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting Flowchart 333.1 Troubleshooting FlowchartTroubleshoot a problem of printer operation or print quality following the flowchart shown below. 3.2 Initial ChecksThe followings must be checked before starting troubleshooting.† Do the following ambient conditions satisfy the specification?„ Surrounding space „ Temperature and humidity † Does the paper type or paper condition satisfy the specification? † Are the consumables Epson-brand? † Is there significant contamination inside the printer? † Have the firmwares for the controller and engine controller been upgraded to the latest version? Start Initial checkRecovered? End of work 3.2 Initial Checks (page 33)3.3 Symptoms (page 34) YES NO Find the cause of the problem3.4 Troubleshooting (page 37) Troubleshooting
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Symptoms 343.3 Symptoms3.3.1 Errors indicated by the LEDsThe status of the LEDs are indicated as shown below in the following table. 3.3.2 Print Quality Problems LightsFlashes on and off at intervals of 0.3 seconds.Flashes on and off at intervals of 0.6 seconds.Flashes on for 0.6 seconds and off for 2.4 seconds.Off LED Indication Description Reference A paper jam error is occurring. Page 37 An error other than paper jam is occurring. Page 40 Symptom Reference Bands or smudges that appear at regular intervals.Bands or smudges appear on the printout at regular intervals. Page 57 Completely blankCompletely blank pages are printed. Page 57 Completely blackCompletely solid black pages are printed. Page 58
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Symptoms 35Areas of images are missingAreas of the printed image are missing. Page 58 Black dotsBlack dots appear on the printout. Page 59 Horizontal lineA horizontal black line appears on the printout. Page 59 Symptom Reference ABC123ABC123ABC123 Vertical lineA vertical black line appears on the printout. Page 59 Light or faint imageThe printed image is light or faint. Page 59 Dirt on the backgroundThe background is dark or dirty, or toner smudges appear partially on the printout. Page 60 Symptom Reference ABC123ABC123
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Symptoms 36 3.3.3 Electrical Problems3.3.4 Mechanical Problems Toner smudgesToner smudges appear on the top edge or non-printed side of the page. Page 60 Wavy imageThe printed image on the upper right side (scanning start position) of the page is wavy. Page 60 Symptom Reference ABC123 Symptom Reference The machine does not operate when the power switch is turned on. Page 61 Right cooling fan motor does not operate.Left cooling fan motor does not operate.Power supply fan motor does not operate.Registration clutch does not operate.Paper feed clutch does not operate.Developing clutch does not operate.MP paper feed solenoid does not operate.Duplex solenoid does not operate.Eraser lamp does not turn on.The machine does not detect paper loaded in the cassette.A paper jam in the paper feed/conveying section or fuser section is indicated when the power switch is turned on.The machine does not detect that the top cover is closed. Symptom Reference No primary paper feed. Page 63 No secondary paper feed.Skewed paper feed.Multiple sheets of paper are fed at one time.Paper jams.Toner drops on the paper conveying path.Abnormal noise is heard.Paper becomes wrinkled, creased, or curled.
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 373.4 Troubleshooting3.4.1 Paper Jam ErrorWhen a paper jam error occurs, check the message displayed on the EPSON Status Monitor, or the jam code printed on the Engine Status Sheet in order to find out the jammed point, and check the relevant sensors, rollers, or any other relevant parts for any abnormality.FINDING JAMMED POINT† When a paper jam error message appears EPSON Status Monitor Message Jammed Point Remove cassette 3 and then remove any jammed paper. c Remove cassette 2 and then remove any jammed paper. d Remove cassette 1 and then remove any jammed paper. e Temporarily remove the paper from the MP tray. f Open cover B and remove any jammed paper. ij Open the DM tray from either the front or the rear, whichever is accessible from the space from which cassette 1 was removed, and then remove any jammed paper. h Open cover A and remove the developer unit and photoconductor unit, and then carefully remove any jammed paper. g
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 38† When a paper jam error message does not appearPrint the Engine Status Sheet and check the jam code on the printout to find out the jammed point and the cause. The jam code is expressed in 8-digit hexadecimal.(1) Jammed point information*(2) Jam cause information (3) Feeder Jam code Explanation 80 Reserved40 Cassette 3 (option)20 Cassette 2 (option)10 Cassette 108 MP tray04 Cover B02 DM tray01 Photoconductor unit (inside the printer) Jam code Explanation Jammed point 10 Paper did not reach the registration sensor. efh 11 Paper did not go forward from the registration sensor. g 12 The registration sensor detected paper at power-on. g 20 Paper did not reach the fuser sensor. g 21 Paper did not go forward from the fuser sensor. i 22 The fuser sensor detected paper at power-on. i 30 Paper did not reach the PF sensor of the optional cassette 1. d 00 NN NN NN Fixed to 00 (1) (2) (3) 31 Paper did not go forward from the PF sensor of the optional cassette 1. d 32 The PF sensor of the optional cassette 1 detected paper at power-on. d 40 Paper did not reach the PF sensor of the optional cassette 2. c 41 Paper did not go forward from the PF sensor of the optional cassette 2. c 42 The PF sensor of the optional cassette 2 detected paper at power-on. c A1 Paper did not reach the exit sensor. j A3 Paper did not go forward from the exit sensor. h E0 An error occurs during printing and the printer engine was stopped in the middle of an operation. --- F0 to FF Other paper jam errors --- Jam code Explanation 00 MP tray 01 Cassette 1 02 Cassette 2 (option) 03 Cassette 3 (option) 07 Duplex printing Jam code Explanation Jammed point
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 39 * : When no applicable code is found in the above table, the paper jam is occurring at multiple points. In such case, convert the hexadecimal jam code into binary, and check the binary code to find out the multiple points with reference to the table below. JAMMED POINTThe diagram below shows the jammed points. Binary jam code Jammed point 10000000 Reserved 01000000 Cassette 3 (option) 00100000 Cassette 2 (option) 000 10000 Cassette 1 0000 1000 MP tray 00000 100 Cover B 000000 10 DM tray 0000000 1 Photoconductor unit (inside the printer) 05 00000101 00000100 Example for reading the binary code: 00000001Hexadecimal jam codeBinary jam code Photoconductor unit(inside the printer) Cover B (Fuser/Paper ejection section ) (Duplex/Conveying section ) (Cassette 1 ) ( Optional Cassette 1 ) ( Optional Cassette 2 ) MP tray A: Registration sensorB: Paper sensorC: MP paper sensorD: Exit sensorE: PF sensorF: PF sensor
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 403.4.2 LED IndicationThe status of the LEDs are indicated as shown below in the following table. LightsFlashes on and off at intervals of 0.3 seconds.Flashes on and off at intervals of 0.6 seconds.Flashes on for 0.6 seconds and off for 2.4 seconds.OffLED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy Unable to write to ROM module Writing to the program ROM could not be performed. Main Board Assy. „ Reboot the printer to make the printer perform the writing operation again. „ Replace the Main Board Assy. (See P. 92) Developer unit or toner cartridge installed incorrectly The printer failed to detect the toner cartridge. Toner cartridge „ Install the toner cartridge correctly. „ Replace the toner cartridge. (See P. 70) Incompatible toner cartridge The installed toner cartridge is the one for another destination. Toner cartridge Replace the toner cartridge with the correct one. (See P. 70)
EPSON AcuLaser M2000D/M2000DN/M2010D/M2010DN Revision BTROUBLESHOOTING Troubleshooting 41 Non-genuine toner cartridge installed The installed toner cartridge is not Epson- brand. Toner cartridge Replace the toner cartridge with an Epson- brand cartridge. (See P. 70) Trouble with toner cartridge The printer detected that the toner cartridge was faulty. Toner cartridge Replace the toner cartridge. (See P. 70) Cover A open The cover A is open. Cover A Close the cover A. The printer does not detect that the cover A is closed. The actuator that presses the interlock switch on the cover A is damaged. Replace the cover A (top cover). (See P. 113) Poor assembling or damage of the link mechanism that presses the interlock switch. Check if the link mechanism is assembled correctly. If not, reassemble it. If the mechanism is damaged, replace it. The interlock switch is faulty. Replace the interlock switch (LVPS). (See P. 75) Cassette not installed The paper cassette is not installed. Paper cassette Install the cassette to the printer. The printer does not detect that the cassette is installed. Poor assembling or damage of the link mechanism that presses the paper cassette detection sensor. Check if the link mechanism is assembled correctly. If not, reassemble it. If the mechanism is damaged, replace it. The paper cassette detection sensor is faulty. Replace the paper cassette detection sensor (HVPS). (See P. 75) Printer set to Manual Feed “Manual Feed” is selected on the printer driver. --- Load paper into the MP tray and press the Start/Stop button. LED indication EPSON Status Monitor Message Explanation Possible cause / Error-causing Part Check point / Remedy