Epson EPL N3000DT User Manual

278Troubleshooting
Font and image problems
The font on the printout is different from that on the screen.
Cause What to do
The PostScript screen fonts are 
not installed.The PostScript screen fonts must be 
installed on the computer that you are 
using. Otherwise, the font that you select 
is substituted by some other font for 
display on the screen.
The Send TrueType fonts to 
printer according to the Font 
Substitution Table setting on 
the Fonts sheet of the printer’s 
Properties dialog box is turned...

Troubleshooting279
9
9
9
9
9
9
9
9
9
9
9
9
The edges of texts and/or images are not smooth.
Cause What to do
The resolution is set to 300 dpi. Change the Resolution setting in the 
Graphics sheet to 600 dpi.
The printer does not have 
sufficient memory.Increase the printer memory.
 

280Troubleshooting
Problems printing via the parallel interface
The printer does not print normally via the parallel interface. 
(Windows 98/95 only)
Cause What to do
The computer is connected to 
the printer via the parallel 
interface and the parallel port 
setting is set to the ECP mode.The printer may not print normally if the 
computer is connected to the printer via 
the parallel interface and the ECP mode 
is set. When this is the case, follow the 
steps below to make sure that the mode 
setting...

Troubleshooting281
9
9
9
9
9
9
9
9
9
9
9
9
Problems printing via the USB interface
Problems printing via the network
Note:
To connect using a network interface, you must install an optional 
interface card into the printer.
The printer does not print normally via the USB interface.
Cause What to do
T h e  D a t a  F o r m a t  s e t t i n g  i n  t h e  
printer’s Properties dialog box 
is not set to ASCII data.The printer cannot print binary data 
when it is connected to the computer via 
the USB...

282Troubleshooting
The printer does not print normally via the network interface.
Cause What to do
The Data Format setting, 
which is accessed by clicking 
Advanced on the PostScript 
sheet of the printer’s 
Properties dialog box, is 
different from the data format 
setting specified in the 
application.If the file is created in an application that 
allows you to change the data format or 
encoding, such as Photoshop, make sure 
that the setting in the application 
matches that in the printer driver.
The...

Troubleshooting283
9
9
9
9
9
9
9
9
9
9
9
9
Problems Using Options
To confirm your options are installed correctly, print a status 
sheet. See “Printing a Status Sheet” on page 260for details.
The message Invalid AUX/IF Card appears on the 
LCD panel
Paper does not feed from the optional 550-Sheet 
Paper Cassette Unit
Printing cannot be performed 
using the network interface.Click Advanced on the PostScript sheet 
of the printer’s Properties dialog box, 
and then change the Data Format setting 
from ASCII...

284Troubleshooting
Feed jam when using the optional 550-Sheet 
Paper Cassette Unit
The paper source setting may 
not be correct.Make sure you have selected the proper 
paper source in your application.
There may be no paper in the 
paper cassette.Load paper.
Too many sheets may be 
loaded in the paper cassette.Make sure that you have not tried to 
load in with too many sheets of paper. 
The cassette can hold a maximum of 550 
sheets of 75 g/m² paper.
The paper size is not set 
correctly.Make sure that...

Troubleshooting285
9
9
9
9
9
9
9
9
9
9
9
9
An installed option cannot be used
Correcting USB Problems
If you are having difficulty using printer with a USB connection, 
see if your problem is listed below, and take any recommended 
actions.
USB connections
USB cables or connections can sometimes be the source of USB 
problems. Try one or both of these solution:
❏For best results, you should connect the printer directly to the 
computer’s USB port. If you must use multiple USB hubs, we 
recommended that...

286Troubleshooting For details about your computer, contact your dealer.
Printer software installation
Incorrect or incomplete software installation can lead to USB 
problems. Take note of the following and perform the 
recommended checks to ensure proper installation.
Checking printer software installation for Windows 2000 and 
XP
When using Windows XP or 2000, you must follow the steps in 
the Setup Guide packed with the printer to install the printer 
software. Otherwise, Microsoft’s Universal driver...

Troubleshooting287
9
9
9
9
9
9
9
9
9
9
9
9
Checking printer software in Windows Me and 98
If you canceled the plug-and-play driver installation in Windows 
Me or 98 before the procedure was complete, the USB printer 
device driver or the printer software may be incorrectly installed. 
Follow the directions below to ensure that the driver and printer 
software are installed correctly.
Note:
The screen shots shown in this section are taken from Windows 98. 
Windows Me screens may differ slightly.
1. Click...