Epson EPL N3000DT User Manual

268Troubleshooting
Toner smudges
Areas are missing in the printed image
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
You may not be using the 
correct type of paper for your 
printer.EPSON special paper or smooth, 
high-quality copier paper is 
recommended for best results. See 
“Available paper types” on page 319 for 
information on choosing paper.
The paper path inside the 
printer may be dusty.Clean internal printer components by 
printing...

Troubleshooting269
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Completely blank pages are output
Cause What to do
The printer may have loaded 
more than one sheet at a time.Remove the paper stack and fan it. Tap 
it on a flat surface to even the edges. 
Then reload the paper.
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
the EPSON Status Monitor 3 indicates 
that the amount of toner is low, see 
“Replacing the imaging cartridge” on 
page 224.
The problem may be with your...

270Troubleshooting
The printed image is light or faint
The non-printed side of the page is dirty
Cause What to do
Your paper may be moist or 
damp.Do not store your paper in a humid or 
damp environment.
The Toner Save mode may be 
on.Turn off the Toner Save mode using the 
printer driver or the printer’s control 
panel menus.
There may be no toner left in 
the imaging cartridge.If the message on the LCD panel or in 
EPSON Status Monitor 3 indicates that 
the amount of toner left is low, see 
“Replacing...

Troubleshooting271
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Memory Problems
Print quality decreased
Insufficient memory for current task
Cause What to do
The printer cannot print in the 
required quality level because 
of insufficient memory, and 
the printer lowers the quality 
automatically so that the 
printer can continue printing.Check to see if the printout is 
acceptable. If not, add more memory for 
a permanent solution or lower print 
quality temporarily in the printer driver 
or in the Extended Settings on the...

272Troubleshooting
Insufficient memory to print all copies
Paper Handling Problems
When using special media, note the following points.
❏When printing on custom paper with a narrow width, using 
thicker paper is recommended.
❏When using thick paper, outputting to the Face-up tray is 
recommended. Otherwise, the paper may curl.
❏When outputting thick paper to the Stacker, extend the 
retortion part of the Stacker to prevent the paper from 
falling.
Cause What to do
The printer does not have 
sufficient...

Troubleshooting273
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Paper does not feed properly
Problems Printing in the PostScript 3 Mode 
The problems listed in this section are those that you may 
encounter when printing with the PostScript driver. All 
procedural instructions refer to the PostScript printer driver that 
shipped with your printer.
Cause What to do
The paper guides are not set 
correctly.Make sure that the paper guides in all 
the paper cassettes are set in the correct 
paper size positions.
The paper source...

274Troubleshooting See the appropriate sections below for resolutions to the various 
problems that you may experience when printing in the 
PostScript mode from a computer running one of the supported 
Windows operating systems.
 

Troubleshooting275
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Problems printing PostScript documents
The printer does not print correctly in the PostScript mode.
Cause What to do
The printer’s emulation mode 
setting is incorrect.The printer is set to the Auto mode by 
default, so that it can automatically 
determine the encoding used in the 
received print job data and select the 
appropriate emulation mode. However, 
there are situations where the printer 
cannot select the correct emulation 
mode. In this case, it must...

276Troubleshooting
General printing problems
The printer does not print.
Cause What to do
The Print to file check box is 
selected in the Print dialog 
box.Clear the Print to file check box in the 
Print dialog box.
An incorrect printer driver is 
selected.Make sure that the PostScript printer 
driver that you are using to print is set 
as the default printer. Follow the steps 
below:
(1) Click Start, select Settings, then click 
Printers.
If your computer is running Windows 
XP, click Start, then click...

Troubleshooting277
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The printer does not print normally. (Windows 98/95 only)
Cause What to do
The computer is connected to 
the printer via the parallel 
interface and the parallel port 
setting is set to the ECP mode.The printer may not print normally if the 
computer is connected to the printer via 
the parallel interface and the ECP mode 
is set. When this is the case, follow the 
steps below to make sure that the mode 
setting is correct:
(1) Click Start, select Settings, then...