Epson EPL N3000DT User Manual

248Troubleshooting
Jam A B (Cover A or B)
When a paper jam occurs in the location shown in the illustration 
below, the Jam A B message appears on the printer’s LCD panel.
Follow these steps to clear paper jams from cover A or B.
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Warning:
Unless specifically instructed in this guide, be careful not to touch 
the fuser, which is marked CAUTION HOT SURFACE, or the 
surrounding areas. If the printer has been in use, the fuser and 
the surrounding areas may be very hot. If you must touch one of 
these...

Troubleshooting249
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2. Hold the handle of the cartridge and pull it out.
Note:
Place the cartridge on a clean, flat surface.
3. If there is any jammed paper, remove it gently with both 
hands. Be careful not to tear the jammed paper.
 

250TroubleshootingNote:
When jammed paper cannot be removed easily, turn the roller to take 
tension off the paper, then pull it straight out.
4. Remove the Face-up tray.
 

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5. Open cover B.
Note:
When the optional Duplex Unit is installed, open the Duplex Unit’s 
cover before opening cover B.
6. Open the paper holder by pulling down on the lever on which 
a green label is attached as shown below.
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Warning:
Be careful not to touch the rollers in the fuser unit, they may 
be very hot.
 

252Troubleshooting 7 . I f th e re  is  a ny  ja mm e d  pa pe r, re m o ve  i t ge n tl y. B e  ca re f ul  no t 
to tear the jammed paper.
8. Close the paper holder and close cover B.
Note:
If you installed the Duplex Unit, close the Duplex Unit’s cover after 
closing cover B.
 

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9. Attach the Face-up tray.
10. Reinstall the imaging cartridge.
 

254Troubleshooting 11. Close cover A until it clicks.
Jam MP A, Jam C1 A, Jam C2 A, Jam C3 A (All 
paper cassettes and Cover A)
When a paper jam occurs in the location shown in the illustration 
below, the Jam MP A, Jam C1 A, Jam C2 A, or Jam C3 A message 
appears on the printer’s LCD panel.
Follow these steps to clear paper jams in paper cassettes.
MP Tray
lower cassette 1 (C1)
lower cassette 2 (C2)
lower cassette 3 (C3)
 

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1. Pull out the cassette from the printer.
2. Remove the cassette’s cover and discard any crumpled paper. 
Then, reattach the cover.
3 . G e n t l y  r e m o v e  t h e  j a m m e d  p a p e r  w i t h  b o t h  h a n d s .  B e  c a r e f u l  
not to tear the jammed paper.
 

256TroubleshootingNote:
Confirm that the jammed paper is not still deep inside the printer.
4. Reinsert the paper cassette.
5. Open cover A and then close cover A again.
Note:
After opening and closing cover A, the error message is cleared.
 

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Jam DM (Duplex Unit cover)
When a paper jam occurs in the location shown in the illustration 
below, the Jam DM message appears on the printer’s LCD panel.
Follow these steps to clear paper jams in the Duplex Unit’s cover.
1. Press the unlock button to unlock the hooks. Then open the 
cover of the Duplex Unit.