Epson C 2900 Manual

1 - 118 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.62  093-970 / 093-971 / 093-972 / 093-973: IOT Print Cartridge (YMCK) Detached
Step CheckRemedy
Ye s N o
Possible causative parts:
TONER CARTRIDGE (Y) (PL5.1.24)
TONER CARTRIDGE (M) (PL5.1.23)
TONER CARTRIDGE (C) (PL5.1.22)
TONER CARTRIDGE (K) (PL5.1.21)
HARN ASSY TONER CRUM (PL5.1.26)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF and 
ON?Go to step 2. End of work.
2Checking the Toner...

1 - 119 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.63  094-422: IOT Belt Unit Near Life
Step CheckRemedy
Ye s N o
Possible causative parts:
TRANSFER ASSY (PL6.1.7)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF and 
ON?Go to step 2. End of work.
2Checking the life counter value of the TRANSFER ASSY.
Does the life counter value show the near of the end? 
(Refer to Chapter 2 for details of the life counter value.)Initialize the life 
counter...

1 - 120 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.64  094-911: IOT Belt Unit Life Over
Step CheckRemedy
Ye s N o
Possible causative parts:
TRANSFER ASSY (PL6.1.7)
PWBA MCU (PL8.2.13)
1Does the error still occur when the power is turned OFF 
and ON?Go to step 2. End of work.
2Checking the life counter value of the TRANSFER ASSY.
Does the life counter value show the near of the end? 
(Refer to Chapter 2 for details of the life counter value.)Initialize the life 
counter...

1 - 121 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.65  116-316 / 116-320: ESS DIMM Slot RAM R/W Check Fail / ESS DIMM Slot RAM 
Error
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
MEMORY CARD (OPTION) (PL8.1.15)
1 Is the customer using the recommended memory card? Go to step 3.Replace to the 
recommended 
memory card,then 
go step 2.
2Does the error still occur when the power is turned OFF and 
ON?Go to step 3. End of work.
3Checking the...

1 - 122 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.66  116-355: On Board Network Fatal Error
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking after removing the ethernet cable.
Does the error still occur when the power is turned off and 
on?Go to step 2.Initialize the 
Network settings 
and configure of 
the Network 
settings.
2Does the error still occur when the power is turned OFF 
and ON?Replace the 
PWBA ESS SFP. 
(Refer to...

1 - 123 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.67  116-361 / 116-362 / 116-363 / 116-366 / 116-368 / 116-369: PCI Bus# (0 / 1) Host 
Bridge Controller Error / PCI Bus# (0 / 1) Error Detected / PCI Error Messages 
received from Bus#0-Device# (0 / 1)
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the error.
Does the error still occur when the power is turned OFF 
and ON?Replace the 
PWBA ESS SFP. 
(Refer to RRP8.3.)End of work. 

1 - 124 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.68  116-721: Collate Full
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the error.
Does the error still occur when the power is turned OFF and
ON?Go to step 2. End of work.
2Checking RAM Disk size settings.
Does the error occur when printing after reducing the size 
setting of the RAM Disk?Split the document 
into blocks to 
decrease the 
number of pages 
to be collated.End of work. 

1 - 125 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.69  193-700: Custom Toner Mode
Step CheckRemedy
Ye s N o
Possible causative parts:
PWBA ESS SFP (PL8.1.7)
1Checking the Toner Cartridge.
Is the installed toner cartridge to the printer the toner for 
C2900?Go to step 2. End of work.
2Checking the printer setting.
Is the [Non-GenuineToner] of the [Maintenance] on the 
[Admin Menu] of the [SET UP] the [On]?Set to the [Off]. Go to step 3.
3Checking the Toner Cartridge....

1 - 126 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
4.  Image Quality Trouble
4.1   Entry Chart for Image Quality Troubleshooting
 
It is stated as the ESS is normal. By operating test print with the Printer Engine 
only, if the trouble is on ESS side or the Printer Engine side can simply be 
diagnosed, except those phenomena that are not able to be diagnosed by test 
print.
- Test print result with the Printer Engine only is normal. --- >Malfunction on ESS 
side
- Test print...

1 - 127 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential When an image quality problem occurs, output a sample print to grasp the nature of the problem, and 
then perform troubleshooting using Image Quality FIP List.
If the problem persists even after a troubleshooting with the Image Quality FIP, check using the FIP 
again, and then replace the Possible causative parts listed in the relevant FIP one by one.
Image Quality FIP List
-FIP-1.P1 The output is too light
-FIP-1.P2 The...