Epson C 2900 Manual

1 - 158 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P13  Jagged characters
Possible causative parts
- ROS ASSY (PL4.1.1)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the paper.
Is the installed paper with a new and dry one? 
or does the paper satisfy the specification?Go to step 2.Replace the...

1 - 159 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P14  Banding/Horizontal band cross out 
          Possible causative parts
- ROS ASSY (PL4.1.1)
- DRUM CARTRIDGE (PL4.1.21)
- TRANSFER ASSY (PL6.1.7)
- PWBA HVPS (PL4.1.19)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the Print.
Checked by...

1 - 160 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential 5Checking the TRANSFER ASSY for connection.
Open the COVER ASSY FRONT.
Are four HV terminals on the TRANSFER ASSY, and four 
springs on the frame (PL4.1.11, 12, 13 and 14) dirty and/or 
deformed?
Clean or replace 
the TRANSFER 
ASSY or 
SPRING(s).Go to step 6.
6Checking the DRUM CARTRIDGE for connection.
Remove the DRUM CARTRIDGE.
Are five HV terminals on the DRUM CARTRIDGE, and five 
springs on the frame (PL4.1.10 and...

1 - 161 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P15  Auger mark
Possible causative parts
- DRUM CARTRIDGE (PL4.1.21)
- DISPENSER ASSY (PL5.1.1)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the TONER CARTRIDGE (Y, M, C or K) for 
installation.
Shake and reseat the suspected TONER CARTRIDGE (Y,...

1 - 162 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential 5Checking the DRUM CARTRIDGE for connection.
Remove the DRUM CARTRIDGE.
Are five HV terminals on the DRUM CARTRIDGE, and five 
springs on the frame (PL4.1.10 and PL4.1.15 to 18) dirty 
and/or deformed?
Clean and/or 
replace the DRUM 
CARTRIDGE or 
SPRING(s).Go to step 6.
6Checking after resetting the DRUM CARTRIDGE.
Reseat the DRUM CARTRIDGE.
Is the image printed correctly?End of work. Go to step 7.
7Checking after replacing...

1 - 163 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P16  Wrinkled/Stained paper (Envelope Wrinkle)
.Possible causative parts
- HOLDER ASSY RETARD (PL2.1.5)
- ROLL ASSY FEED (PL3.2.4)
- ROLL ASSY REGI (PL3.2.9)
- ROLL REGI METAL (PL3.2.10)
Tray is recommended for paper feeding because sheets fed via SSI is prone to 
skew depending on how the sheet is placed on SSI.
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials...

1 - 164 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential 9Checking the paper path.
Are there any foreign substances on the paper path?Remove the 
foreign 
substances, then 
go to step 10.Go to step 11.
10 Is the image printed correctly? End of work. Go to step 11.
11Checking after resetting the HOLDER ASSY RETARD.
Reseat the HOLDER ASSY RETARD.
Is the image printed correctly?End of work. Go to step 12.
12Checking after replacing the HOLDER ASSY RETARD.
Replace the HOLDER ASSY...

1 - 165 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P17  The top margin is incorrect / The side margin is incorrect
          ESS and possible causative parts
- DRUM CARTRIDGE (PL4.1.21)
- TRANSFER ASSY (PL6.1.7)
- ROS ASSY (PL4.1.1)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the printing....

1 - 166 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P18  Color registration is out of alignment
          Possible causative parts
- TRANSFER ASSY (PL6.1.7)
- DRUM CARTRIDGE (PL4.1.21)
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer path, such as staples, paper clips, scraps of paper and so on.
Step CheckRemedy
Ye s N o
1Checking the Color registration.
Print the Color Regi Chart. 
- To print...

1 - 167 Chapter 1   Troubleshooting
Epson AcuLaser C2900NRevision B
Confidential
FIP-1.P19  Images are skewed
ESS and possible causative parts
- HOLDER ASSY RETARD (PL2.1.5)
- ROLL ASSY FEED (PL3.2.4)
- ROLL ASSY REGI (PL3.2.9)
- ROLL REGI METAL (PL3.2.10)
Tray is recommended for paper feeding because sheets fed via SSI is prone to 
skew depending on how the sheet is placed on SSI.
Before commencing troubleshooting, check the paper transfer path. Make sure there is no foreign 
materials on the transfer...