Epson AcuLaser C2900DN User Manual

ProblemAction
Part or the entire output is black.
Ensure Output Color is set to Color in the print driver. The following procedure
uses the PCL 6 driver as an example.
1. On the Image Options tab, ensure that the Output Color is set to Color.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists,...

Vertical Blanks
ProblemAction
The printed result has vertical blanks. Ensure the light path is not covered.
1. Remove the drum cartridge, and keep it in the dark place.
See Also:
“Replacing the Drum Cartridge” on page 210
2. Check the light path, and then remove the shielding.
3. Re-install the drum cartridge.
See Also:
“Installing the Drum Cartridge” on page 212
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge....

Mottle
ProblemAction
The printed result has mottled
appearance.Verify that the print media recommended for the printer is being used.
If you use non-recommended print media, use the print media recommended for
the printer.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Adjust the transfer bias.
1. On the operator panel, press the 
 (Menu) button and select Admin Menu —
Maintenance Mode — Adjust BTR.
2. Adjust the setting for the type of print media being...

ProblemAction
The printed result has ghosting. If the type of the ghosting is positive ghost:
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
If the type of the ghosting is negative ghost:
Verify that the print media recommended for the printer is being used.
If you are using non-recommended print...

ProblemAction
The printed result has light-induced
fatigue pattern.Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Fog
ProblemAction
The printed result is foggy. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum...

ProblemAction
Bead-Carry-Out (BCO) is happening. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Jagged Characters
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     176
 

ProblemAction
The printed result has jagged
characters.Set Screen to Fineness in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, set Screen under Items: to Fineness.
If the problem persists, set Image Quality to High Quality in the print driver.
Set Image Quality to High Quality in the print driver. The following procedure
uses the PCL 6 driver as an example.
1. On the Image Options tab, select High Quality from Image Quality.
If the problem...

ProblemAction
The printed result has banding. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Auger Mark
ProblemAction
The printed result has auger mark. Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on...

ProblemAction
The output is wrinkled.
The output is stained.Verify that the correct print media is being used.
If excessive wrinkles occur, use paper or other media from a new package.
See Also:
❏“Usable Print Media” on page 69
❏“About Print Media” on page 67
If not, use the print media recommended for the printer.
If the problem with printing on an envelope persists, check the wrinkle of the
envelope.
If the problem with printing on a print media other than envelopes persists, contact
the Epson local...

Damage on the Leading Edge of Paper
ProblemAction
The output is damaged on its leading
edge.When using the SSF, reverse the paper and then try again.
If the problem persists, change the paper with another one and then try again.
When using the standard 250-sheet tray or optional 250-sheet paper cassette unit,
change the paper and then try again.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Change the paper with another one and then try again.
If the...