Epson AcuLaser C2900DN User Manual

Regi Jam (Exit Sensor On JAM)
ProblemAction
Regi jam (Exit Sensor On JAM) occurs. Ensure that the drum cartridge is installed correctly.
If the problem persists, replace the drum cartridge if you have a spare cartridge as
instructed in “Replacing the Drum Cartridge” on page 210.
Replace the drum cartridge if you have a spare cartridge as instructed in “Replacing
the Drum Cartridge” on page 210.
If the problem persists, contact the Epson local representative office or an
authorised dealer.
Exit Jam (Exit...

SSF Multi-feed Jam
ProblemAction
Print media multiple feeds occur in the
SSF.Ensure that the media type you are using.
If using coated paper, load coated paper one sheet at a time.
If using other type of print media, use print media that is not dump.
Load coated paper one sheet at a time.
If the problem persists, fan the print media.
Use print media that is not dump.
If the problem persists, fan the print media.
Fan the print media.
If the problem persists, wipe the feed roll in the tray where the...

Display Problems
ProblemAction
After the printer is turned on, the
display on the LCD panel is blank, keeps
showing Please wait..., or the back
light is not lit.Turn off the printer, wait for 10 seconds, and turn on the printer. Self Test Message
appears on the LCD panel. When the test is completed, Ready is displayed.
Menu settings changed from the
operator panel have no effect.Settings in the software program, the print driver, or the printer utilities have
precedence over the settings made on the...

ProblemAction
Print media misfeeds or multiple feeds
occur in the standard 250-sheet tray or
SSF.Ensure that the print media you are using meets the specifications for your printer.
See Also:
“Usable Print Media” on page 69
Fan the print media before loading it in the standard 250-sheet tray.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides of the print media sources are adjusted
correctly.
Ensure that the standard 250-sheet tray is securely inserted.
Do not...

ProblemAction
Cannot print from the standard
250-sheet tray because the print media
in the tray is curled.Load the print media into the SSF.
Print Quality Problems
Note:
In this section, some procedures use the operator panel or EpsonNet Config.
See Also:
❏“Understanding the Printer Menus” on page 104
❏“EpsonNet Config” on page 35
The Output Is Too Light
Epson AcuLaser C2900 Series     User’s Guide
Troubleshooting     165
 

ProblemAction
The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, disable Draft Mode in the print driver.
Disable Draft Mode in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, ensure that the Draft Mode check box is not
selected.
If the...

Toner Smears or Print Comes Off
ProblemAction
Toner smears or print comes off. The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change the plain paper to heavy using a PCL 6 driver.
1. On the Paper / Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See Also:
“Usable Print Media” on page 69
If not, use the print media...

Random Spots/Blurred Images
ProblemAction
The printed result has random spots or
is blurred.Ensure that the toner cartridges are installed correctly.
See Also:
“Installing a Toner Cartridge” on page 208
If the problem persists, ensure that the drum cartridge is installed correctly.
Ensure that the drum cartridge is installed correctly.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum Cartridge” on page 212
If the problem persists, replace the drum cartridge if you have a spare...

ProblemAction
The entire output is blank. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, disable Draft Mode in the print driver.
Disable Draft Mode in the print driver. The following procedure uses the PCL 6
driver as an example.
1. On the Advanced Settings tab, ensure that the Draft Mode check box is not
selected.
If...

Streaks Appear on the Output
ProblemAction
Streaks appear on the output. The toner cartridges may be low or need to be replaced. Confirm the amount of
toner in each toner cartridge.
1. Check the toner level in the Printer Status window.
2. Replace the toner cartridges as necessary.
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See Also:
❏“Replacing the Drum Cartridge” on page 210
❏“Installing the Drum...