Epson 4880 C Service Manual

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 161Table 3-2. Service request error list(continued)
Error Code
Description
Reference 
Page
00000101
CR Motor life
p.175
00010000
PF Motor Encoder check error
p.177
00010001
PF Motor out of step
p.178
00010002
PF Motor over current
p.178
00010003
PF Motor in-position time-out
p.179
00010004
CR Motor Encoder check error
p.179
00010005
CR Motor out of step
p.180
00010006
CR Motor over current
p.180
00010007
CR Motor in-position time-out
p.181
00010008
Servo interrupt watchdog time-out
p.181
00010009
System interrupt watchdog time-out
p.181
0001000A
CR axis detection error
p.182
0001000C
PG axis detection error
p.182
0001000F
CR Motor PWM output faulty
p.183
00010010
PF Motor PWM output faulty
p.183
00010012
CR overload (high sensitivity) error
p.184
00010013
PR overload (high sensitivity) error
p.184
0001001B
Head driver (TG) temperature error
p.185
0001001D
CR servo parameter error
p.185
0001001E
PF servo parameter error
p.186
00010020
CSIC reed/right error
p.186
00010022
Ink type error (setting on printer body side)
p.186
00010023
RTC analysis error
p.187
00010025
CSIC ROM communication error
p.187
00010026
RTC communication error
p.188
00010028
Head error
p.188
00010029
Unidentified NMI
p.188
0001002A
CR ASIC ECU error
p.188
0001002B
PF ASIC ECU error
p.188
0001002D
Cleaning Unit work life error
p.189
0001002F
360 DPI writing time out error
p.189
00010030
Multi Sensor failure
p.189
00010031
ASF phase detection error
p.189
00010032
ASF drive switch error
p.189
00010033
Eject phase detection error
p.190
00010034
Eject movement error
p.190
00010035
Pump phase detection error
p.190
00010036
Type-B board installation error
p.190
00010037
Head thermistor error
p.190
00010038
Transistor thermistor error
p.190
00010039
PG adjustment value incorrect overwrite error
p.191
0001003A
PG adjustment value outside range error
p.191
0001003B
Cutter installation error 1
p.191
0001003C
Cutter installation error 2
p.191
0001003D
Cutter installation error 3
p.191
00020000
NVRAM error
p.192
00020002
SDRAM error
p.192
00020003
BOOT program SUM error
p.192
00020009
Flash memory SUM error
p.192
0002000A
Program load error
p.193
0002000B
Internal memory shortage error
p.193
100000E0
CPU address error (load misalignment)
p.193
10000100
CPU address error (storage misalignment)
p.193
10000180
CPU reserve command code exception error
p.194
100001A0
CPU slot illegal command exception error
p.194
100001C0
AC disruption
p.194
100005C0
CPU DMA address error
p.194
10000xxx
CPU error
p.195
0003xxxx
Debug error code
p.195
0Dxxxxxx
Debug error code
p.195
0Exxxxxx
RTC timer off error
p.195
Table 3-2. Service request error list(continued)
Error Code
Description
Reference 
Page 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 1623.2.2  Corrective Actions for Displayed WarningsWarnings replace the READY/PRINTING message in the LCD to notify the 
user of the condition, but printing may continue because printer operations are 
not affected.
A warning message cannot be cleared until the cause of the warning has been 
resolved.
The following explains corrective actions for when the warnings are displayed.MAINTENANCE TANK NEARINK LOW
MAINTENANCE REQUEST†
LCD Panel message
MNT  REQ  nnnn
(nnnn shows the code for the target replacement part.)
†
LED display
Paper check LED: Flashes at 5-second intervals.
†
Display code
Displays bit values assigned in Table 3-3 as nnnn in hexadecimal. 
†
Explanation
Generated when the life of maintenance- required part expires shortly or 
an error related to a lithium battery for RTC backup has occurred.
Item
Description
LCD Panel message MNT  TK  NEAR  FULL
LED display Ink check LED: Blink
Explanation Generated when capacity of the Maintenance Tank has 
reached less than 5%.
Recovery Replace the Ink Cartridge with new one.
Item
Description
LCD Panel message INK  LOW
LED display Ink check LED: Blink 
Explanation Caused when remaining ink quantity falls below 5%.
Recovery Replace the Maintenance Tank with new one.
Table 3-3. Bit Assignment
Bit
Request object
Cause
0 No occurrence in this 
product---
1 CR life The number of CR movement cycles has 
reached predetermined value.
2 No occurrence in this 
product---
3 Battery shut off RTC backup battery is shut off
4 No occurrence in this 
product---
5 No occurrence in this 
product---
6 Cleaning Unit Pump counter has reached predetermined 
value.
7 Date not set Date is not set
8 Battery pressure RTC backup battery pressure is temporally 
low.
9 Paper feed roller life The number of ASF paper feeding has reached 
predetermined value.
10 Reserved ---
:
31 Reserved --- 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 163†
Recoverynnnn
Cause
Replacement part/unit
Remedy
(how to recover errors)
0002The number of CR movement cycles has 
reached predetermined value.Refer to SERVICE REQ. 00000101 (p.175).  Refer to SERVICE REQ. 00000101 (p.175).
0008RTC backup battery shut off / uninstalled RTC backup battery Replace RTC backup battery, turn on the printer in Maintenance Mode 2, and execute 
RTC&USB ID&IEEE1394 ID to set the date using basic adjustment in adjustment program.
0040Pump counter has reached predetermined 
amount.†Box Assy., Flushing
†Pump Unit
†Cleaner, Head, A, ASP
†Porous Pad, Box, FL, Upper
†Porous Pad, Box, FL, LowerReplace parts/ units listed in the left column, and execute “Reset When Cleaning Unit Change” 
using Reset Counters in adjustment program.
0080Date is not set
---Turn on the printer in Maintenance Mode 2, and execute “RTC&USB ID&IEEE1394 ID” to set 
the date using basic adjustment in adjustment program.
0088RTC backup battery is not installed.
---Install RTC battery, turn on the printer in Maintenance Mode 2, and execute “RTC&USB 
ID&IEEE1394 ID” to set the date using basic adjustment in adjustment program.
0100RTC backup battery pressure is temporally 
low.---Wait for a while.
0200The number of ASF paper feeding has 
reached predetermined value.†Roller Assy, LD, Right
†Roller Assy, LD, Left
†Mount Assy., Plate, Motor, ASF, SPReplace parts/ units listed in the left column, and execute “Reset ASF Counter” and “Reset 
Paper ejection switching / PG switching counter” using Reset Counters in adjustment program.	


Replace the following parts when replacing the Cleaning Unit.
BOX ASSY., 
FLUSHING
PUMP CAP ASSY CLEANER, HEAD, A, ASP
POROUS PAD, BOX, FL, UPPER
POROUS PAD, 
BOX, FL, LOWER 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 164PAPER NEAR ENDCONVERSION CARTRIDGE LIFE NEAR END
Item
Description
LCD Panel message PAPER LOW
LED display Paper check LED: Blink
Explanation Occurs when the current remaining paper counter value is 
less than the near end setting value while the remaining 
paper detection is on with roll paper or cut paper loaded.
RecoveryExecute one of the following:
• Set the near end setting value so that it is more than the 
current remaining paper counter value, using roll or cut 
paper menu of the remaining paper detection in the 
printer setting menu.See  Remaining paper detection 
(p.48) 
• Reload paper.
Item
Description
LCD Panel message TIMES REMAINING
LED displayInk check LED: On
Pause LED: On
Explanation The number of usable time of the conversion cartridge is 
less than ten.
Recovery Press the [Pause] key. 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 1653.2.3  Corrective Actions for Error DisplayError messages replace the READY/PRINTING message in the LCD to notify the user of the condition.
The following explains corrective actions for when the errors are displayed.CLEANING FAILURECLEANING UNAVAILABLEMULTI SENSOR SN GAIN ERRORMULTI SENSOR PAPER RECOGNITION ERRORCUT SHEET SIZE ERROR
LCD
Explanation
Recovery
NOZZLES  STILL CLOGGED Dot missing is still detected even after the applicable number of auto 
cleanings were performed as Multi Sensor had detected the dot 
missing.Compulsory return to Ready by pressing [Pause] key. (However, there 
is still dot missing.)
LCD
Explanation
Recovery
REMOVE  PAPER Paper with thickness greater than 0.9mm is set at power ON or 
execution of cleaning.Release Paper Lever, remove paper, and pull down the lever.
LCD
Explanation
Recovery
CHANGE PAPER  TYPE Required amount of reflection not obtained after automatic adjustment 
pattern print. (Generated with blurred paper.)Release Paper Lever, reload the paper, and pull down the lever.
LCD
Explanation
Recovery
CHANGE PAPER  TYPE Gain for Multi Sensor not obtained at 0.5V or more or 3V or less. Can 
also be generated when there is no paper or low reflection paper is 
used.Release Paper Lever, reload the paper, and pull down the lever.
LCD
Explanation
Recovery
WRONG  PAPER  SIZE After paper width detection, set paper width and print data paper width 
are different.Correct by setting to designated paper size with the driver.
Resume printing by pressing the [Pause] key.
When resuming printing, printing will clip to paper width.
Stop printing by pressing and holding [Pause] key for 3 seconds. 
(It will be necessary to delete the print job at the PC.) 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 166PAPER EJECT ERRORPAPER END/ROLL PAPER ENDBORDERLESS PRINTING UNAVAILABLE ERROR
LCD
Explanation
Recovery
REMOVE  PAPER After paper eject, paper is left in paper route and ASF Paper Sensor 
has turned ON.Release Paper Lever, remove paper, and pull down the lever.
After paper eject, paper is left in paper route and PE Sensor has 
turned ON. Or paper eject was done without the Paper Eject Roller (for 
thick paper, etc.).Release Paper Lever, remove paper, and pull down the lever.
Clear by pressing the [Pause] key. (A message will be displayed in the 
LCD.)
After paper eject, paper (with thickness 0.4mm or more) is left in paper 
route and P_THICK Sensor has turned ON.Release Paper Lever, remove paper, and pull down the lever.
ASF Paper Sensor for turned ON while Transfer Roller was not ON. 
(Except during ASF printing.)
The [Paper Cut] key was pressed during thick paper set.
Rear manual Insertion Sensor turned ON while in ASF or front loading 
condition.Remove paper from the rear manual feed opening.
LCD
Explanation
Recovery
PAPER  OUT No paper is set with panel settings in condition other than ASF. Release Paper Lever, reload the paper, and pull down the lever.
Press [Paper Source] key to switch to Cut Sheet.
Trailing end of cut sheet or roll paper is detected and printing was 
terminated midway through job.Release Paper Lever, reload the paper, and pull down the lever.
Reset panel by pressing [Pause] key.
Paper is fed from ASF but ASF Paper Sensor does not turn ON. Release Paper Lever, reload the paper, and pull down the lever.
Set paper in ASF cassette and press [
∧] / [
∨] key.
If feed from ASF has failed, press [Paper Source] key to temporarily 
switch to Roll Paper and then return to Cut Sheet.
Reset panel by pressing [Pause] key.
LCD
Explanation
Recovery
RELOAD PAPER Occurs when the paper whose width does not support borderless 
printing is loaded or when the paper that supports borderless printing 
is loaded incorrectly.When manual cut paper or roll paper is loaded, release Paper Lever 
and place the paper in the correct position.
NO BORDERLESS
WITH THIS SIZEReload the paper whose width supports borderless printing.
When ASF paper feed is selected, feed the paper with [
∧] / [
∨] key 
after ejecting the paper with [
∨] key, or feed the paper manually. 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 167PAPER RECOGNITION ERRORMANUAL CUT PAPER SET ERRORCUT SHEET LOADING ERRORPAPER SKEW ERROR
LCD
Explanation
Recovery
RELOAD  PAPER Paper is not loaded in the correct position.Release Paper Lever, reload the paper, and pull down the lever.
Paper was not ejected because its length was more than the limit for 
cut paper.
When printing on roll paper was finished, the right- and left end of the 
paper was exceeds the printable area due to paper skew.
Paper whose width is less than 179mm was loaded.
LCD
Explanation
Recovery
RELOAD  PAPER INSERT 
DEEPLYAfter setting paper by rear manual insertion, PE Sensor did not turn 
ON even though the front feed limit was exceeded at paper leading 
edge detection.Release Paper Lever, remove paper, and pull down the lever.
LCD
Explanation
Recovery
NOT  STRAIGHT RELOAD Generated when skew of 0.43mm or more is detected during cut sheet 
paper loading. However, error generation occurs after cut sheet paper 
loading sequence is complete. Because this error can occur frequently 
when using manual insertion printing, it is possible to resume printing 
by allowing the Pause LED to turn light and then cancelling the pause 
when the error occurs.Release Paper Lever, remove paper, and pull down the lever.
When the [Pause] key is pressed, the error will be forcibly cancelled 
and printing will start.
LCD
Explanation
Recovery
PAPER  NOT STRAIGHT Generated when position of left/right edges changes more than 3mm 
between start and finish of print. When this error is generated, it is 
necessary to check print results because it is possible that print area 
was not completely printed due to skew of previous page. Also, ink 
may have adhered to the platen and could smear onto the backs of 
succeeding pages.Release Paper Lever, reload the paper, and pull down the lever.
†
Reset the paper with correct procedures.
†
If roll paper has become disordered, reset the paper after properly 
arranging the edges. 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 168PAPER CUT ERRORCOMMAND ERRORWRONG INK ERRORWRONG ROLL PAPER PATH / WRONG ASF PAPER PATH / WRONG MANUAL PAPER PATHNote : Remote commands always have priority.ASF PROHIBITIONS
LCD
Explanation
Recovery
PAPER  NOT  CUT It is occurred when top of roll paper cannot be detected by Multi 
Sensor, after paper cut operation.Release Paper Lever, remove paper, and pull down the lever.
LCD
Explanation
Recovery
COMMAND  ERROR This error occurs when ink type (dye / pigment / black ink type) 
designated with IK command is different from Ink Cartridge installed in 
the printer.Press [Pause] key after stopping data transmission from the host.
LCD
Explanation
Recovery
MISMATCH ERROR This error occurs when ink type (4 color/ 8 color) designated with IK 
command is different from Ink Cartridge installed in the printer.Install the correct Ink Cartridge displayed on the Panel LCD, and pull 
down the Ink Lever.
DRIVER INK SET
SETTING IS WRONG
LCD
Explanation
Recovery
LOAD  ROLL  PAPER Different paper source is selected on panel from the paper source that 
is selected by Remote command.
The path sent by command takes priority, and a message based on 
the command designated path is displayed in the LCD if the printer 
path is different.If the panel setting differs to the actual paper, change the select paper 
in the panel.
LOAD  SHEET  PAPER 
IN  P. TRAYIf the actually set paper differs, reset paper selected by PP command.
FEED  SHEET  PAPERReset the panel by pressing the [Pause] key. In this case, the 
mechanical parameters will follow the paper type default settings set in 
the printer.
LCD
Explanation
Recovery
FORBIDDEN  MEDIA 
FROM  P. TRAY
ASF is designated paper tray when command is received for printing 
of media that is prohibited from being supplied by ASF, such as Water 
Color Paper.Reset panel by pressing [Pause] key.
FEED  SHEET  PAPER MANUARY 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 169CONVERSION CARTRIDGE LIFE ERRORWRONG MK / PKINK ENDWRONG INK CARTRIDGEWRONG DESTINATIONUNAVAILABLE INK CARTRIDGE
LCD
Explanation
Recovery
REPLACE CNVRSION CRTG This error occurs when the conversion cartridge has been used more 
than its life times (100 times).Replace the conversion cartridge with a new one.
Press the [Pause] key to end K ink replacement.
LCD
Explanation
Recovery
INVALID INK CRTG This error occurs when a K Ink Cartridge whose information is different 
form K ink information stored in the printer is inserted.Install the same type of K Ink Cartridge as stored in the printer.
Press the [Pause] key, perform K ink replacement, and change the 
type of K ink stored in the printer.
LCD
Explanation
Recovery
INK  OUT Ink is over consumed within Ink Cartridge. The error is cleared by inserting Ink Cartridge (new Ink Cartridge), 
which the panel LCD displays and pulling down the Ink Lever.
LCD
Explanation
Recovery
INVALID  INK  CRTG This error occurs when a Ink Cartridge whose information is different 
form CSIC information is inserted. (except when WRONG PK/ MK 
occurs.)Replace the Ink Cartridge with an appropriate one, and pull down the 
Ink Lever.
Recover from the error forcibly by pressing the [Pause] key. In this 
case, color mixture of ink may be caused.
LCD
Explanation
Recovery
WRONG  INK  CRTG When Ink Cartridge is stated as wrong destination. Replace the Ink Cartridge with an appropriate one.
Recover from the error forcibly by pressing the [Pause] key.
LCD
Explanation
Recovery
WRONG  INK  CRTG This error occurs when an unavailable ink cartridge is inserted. Replace the ink cartridge with an available one. 
						

							EPSON Stylus Pro 4400/4450/4800/4880/4880CRevision CTroubleshooting Troubleshooting Based on Panel Messages 170WRONG LOGO ERRORINK CARTRIDGE FAILURENO INK CARTRIDGEMAINTENANCE TANK FULLRELEASING LEFT AND RIGHT (LEFT OR RIGHT) INK LEVER
LCD
Explanation
Recovery
INVALID  INK  CRTG This error occurs when an ink cartridge other than genuine one is 
inserted.Replace the ink cartridge with a genuine one.
Recover from the error forcibly by pressing the [Pause] key.
LCD
Explanation
Recovery
SET  INK  CRTG Ink Cartridge problem or failure of reading/writing to CSIC. It is cleared by inserting proper Ink Cartridge, which the panel 
displays, and pulling down the Ink Lever.
Check CSIC contact terminals of Ink Cartridge Holder for damage, 
deformity. If CSIC contact terminals are not normal, replace I/H Left 
Unit (or I/H Right Unit).
LCD
Explanation
Recovery
NO  INK  CRTG There is no Ink Cartridge installed. Open I/H Cover and properly install the Ink Cartridge indicated by the 
LCD panel. Or insert a new Ink Cartridge and pull down the Ink Lever 
to clear the error. There detected any Ink Cartridge slot without cartridge.
LCD
Explanation
Recovery
MNT  TNK  FULL This error occurs when Maintenance Tank is full. Install usable Maintenance Tank.
LCD
Explanation
Recovery
LOWER  INK  LEVERS The Ink Lever is raised (released) during one of the movements. Pull down the Ink Lever.
LOWER  L  INK  LVR
LOWER  R  INK  LVR