Dell Powervault Lto-3 Manual

Back to Contents Page  
- 3 Autoloader Users Guide  
  Before Contacting Customer Support  
  Operator Control Panel Error Display  
  Checking For Errors  
  Autoloader Logs  
  TapeAlert Logs  
  Returning the Autoloader for Service  
 
Before Contacting Customer Support  
Errors that you may experience with your autoloader can range from simple connection problems to more complex hardware failure. Before you return your 
autoloader, you may be able to fix the problem yourself by following some basic...

 
 
 
Operator Control Panel Error Display  
The Operator Control Panel (OCP) is used for operator input, and to display status and error information output.  Errors  generated by the autoloader hardware 
result in error codes unique to the Dell PowerVault 124T.  These errors codes are displayed  on the OCP along with a brief description of the error.  Further 
information and recommended actions for Dell PowerVault 124T  error codes can found in  Table 2 .  
Errors generated by the internal tape drive...

l No error message appears, but the autoloader fails to complete the action.  
When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and 
what parts of the autoloader it affects.  Different types of error logs are generated for the autoloader and for the internal tape drive.  
l The  Autoloader Logs  provide information for errors related to the autoloader, or data cartridge movement within  the...

15   Timer  Error 
16   Tick Error 
17   Activate Error 
18   Threshold Error 
19   Suspend Lifted 
1A   Block Pool Error 
1B   Queue Function Failed 
1C   Semaphore Function Failed 
1D   Timer Function Failed 
1F   Thread Function Failed 
20   Command Started 
21   System Failure 
22   System Busy   
23   System Timeout   
24   Software Error   
25   Hardware Error   
Message Error Types    
26   Message Sender (Task ) ID 
Error    l Verify the host backup application and device driver are at the latest...

l If the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test.  
l If the Random Moves test failed, see steps above for necessary actions.  
l Power cycle the autoloader and re - run the failed test. Contact  support.dell.com  if failure recurs.  
Tape Drive Error Types   
3A   Drive Reset Error  Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended actions. 
3B   Drive HW Error 
3C   Drive Cleaning Required  l...

l Verify that the network is properly configured (i.e. no loop - back condition exists).   
l Verify that the autoloader operates correctly when properly configured and attached directly to a host 
system using a cross - over cable.   
l If all previous steps fail, contact  support.dell.com .  51   IP Stack Memory Allocation 
Error 
52   IP Stack Cant Free Memory 
53   Stack DTrap Occurred 
Loader Task Error Types   
60   Drive Init Failed  l Check  support.dell.com  for PowerVault 124T firmware updates....

l Check host adapter and SCSI cables and  terminator.  
l Power cycle the autoloader and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  
81   Drive Send Failed  
Servo Elevator Hardware Error Types   
92   Elevator Flag Bad l Power cycle the autoloader  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l...

location.  
l Power cycle the autoloader through the front panel.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If the source is a slot within a magazine, check  if the spring loaded cartridge present flag moves freely 
when the cartridge is  manually inserted into the magazine.  
l If all previous steps fail, contact...

l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  BF   Picker Jammed Cartridge Error
Servo Motor Error Types   
C0   Motor Error  l Insure that the autoloader is resting on a solid  flat surface, or mounted level in a rack unit.  
l Power cycle the...

E9   Time Update Event The system time was changed. No action required.
Front Panel Error Types   
EA   LCD Busy Error Possible LCD controller problem, software error,  or communication error.  
l Power cycle the autoloader.  
l Run the Random Moves test.   
l If all previous steps fail, contact  support.dell.com .  EB   LCD Goto Error
EC   Login/Password Error Incorrect login from front panel.  
l Use correct login/password.  
ED   Socket Error During SNTP
Barcode Error Types   
F0   Bar Code Init Error...