Dell Powervault Lto-3 Manual

							Back to Contents Page  
- 3 Autoloader Users Guide  
  Before Contacting Customer Support  
  Operator Control Panel Error Display  
  Checking For Errors  
  Autoloader Logs  
  TapeAlert Logs  
  Returning the Autoloader for Service  
 
Before Contacting Customer Support  
Errors that you may experience with your autoloader can range from simple connection problems to more complex hardware failure. Before you return your 
autoloader, you may be able to fix the problem yourself by following some basic troubleshooting procedures.  
Other than drive cleaning, there is no recommended routine maintenance of the Dell PowerVault 124T autoloader.  
The operator control panel located at the front of the autoloader provides some troubleshooting capabilities, but is limited. The Remote Management Unit 
provides more detailed information about the present state of the autoloader and past performance, and is more helpful for troubleshooting errors.  
The following table describes the probable cause and suggested action for problems that you may encounter.  
 
Table 1: Basic Troubleshooting  
  NOTICE:  If you find that you must power cycle the autoloader, do not turn the power back on for at least 10 seconds after powering 
down. This allows time for the power supply to completely discharge and ensure a complete system reset. If time is not allowed for the 
discharge,  the system may fail to boot properly and will display a blank LCD screen. Power cycle again, waiting at least 10 seconds, to 
clear the problem.
Problem   Probable Cause   Suggested Action  
The front panel does not display 
information.   The connection to the LCD has failed.   l Use the  Remote Management Unit  to troubleshoot error.  
Error messages appear on the 
front panel LCD display.   An error has occurred.   l Refer to  Front Panel Error Display .  
The autoloader is operating 
slowly.   The autoloader, system hardware, or 
host backup software is incorrectly 
configured.   l Go to  support.dell.com  for configuration requirements.  
The autoloader does not turn on.   The power cable is defective or the 
power source is malfunctioning. The 
power switch at the back of the 
autoloader is not turned on.   l Check all outlets and power cables for proper connection.  
l Check the power switch at the back of the autoloader.  
l Contact  support.dell.com .  
The front panel does not display 
information, but light indicators 
above the front panel are turned 
on.   A momentary power interruption 
allowed the autoloader to power off, 
then back on prior to the power supply 
being fully discharged.   l On the front panel, press and hold the power switch for 15 seconds, then 
turn the rear power switch off. Wait 60 seconds and turn the rear power 
switch back on.  
l Contact  support.dell.com .  
The autoloader does not 
communicate with the host 
system through the SCSI bus.   A problem within the SCSI cabling path 
is preventing communication.   l Verify that the SCSI cables are connected to the rear of the autoloader 
and that the correct LVD host controller card is installed.  
l Verify that the SCSI cables are not damaged or crimped and the total SCSI 
cable length is not exceeding the maximum required length.  
l Verify that a LVD SCSI terminator is attached to both the first and last 
SCSI device on the SCSI bus.  
l Verify that the autoloader SCSI ID is set to a unique SCSI ID that is not 
used by any other SCSI device on the same SCSI bus.  
l Verify that the host bus adapter is supported for use with the Dell 
PowerVault 124T on  support.dell.com .  
l Issue an  Autoloader Reset  either by using the  Remote Management Unit 
Diagnostic  page or by turning off power from the front panel.  
l Contact  support.dell.com .  
The tape drive responds on the  A system configuration problem is  l If the SCSI ID is unique, check SCSI cable and terminator connections.    
						

							 
 
 
Operator Control Panel Error Display  
The Operator Control Panel (OCP) is used for operator input, and to display status and error information output.  Errors  generated by the autoloader hardware 
result in error codes unique to the Dell PowerVault 124T.  These errors codes are displayed  on the OCP along with a brief description of the error.  Further 
information and recommended actions for Dell PowerVault 124T  error codes can found in  Table 2 .  
Errors generated by the internal tape drive are presented in terms of industry standard TapeAlerts.  TapeAlerts are also  displayed on the OCP along with a 
brief description of the error.  Further information and recommended actions for tape drive  TapeAlerts can be found in  Table 3 .  
 
 
Checking for Errors  
Errors are problems that occur while operating the autoloader. They prevent the autoloader from completing a specific action. When an error occurs, two 
things can happen:  
l An error message appears on the Operator Control Panel (OCP) or in the Remote Management Unit (RMU) screen.  SCSI bus to the host, but the 
autoloader does not respond.   preventing communication.  
l Verify that the host application and the device drivers are installed with 
the most current patches to support the autoloader.  
l Verify that LUN scanning is enabled on the host bus adapter.  
l Contact  support.dell.com .  
The autoloader does not 
communicate with the host 
system through the Ethernet.   A problem with either the Ethernet 
cabling or network configuration is 
preventing communication.   l Verify that the Ethernet cable is connected to the correct hub.  
l Verify the Ethernet configuration settings through the  front panel LCD . If 
the DHCP server is available, Ethernet status should indicate DHCP, 
otherwise, you must set a unique static IP address and a sub - net mask.  
The static IP address of the autoloader must be on the same sub - net as 
the host.  
l If connected directly to the host system, a cross - over cable must be used.  
l Power off the autoloader by turning off the system from the front panel 
LCD, wait at least 10 seconds, and turn it back on.  
l Contact  support.dell.com .  
The application software reports 
a failure locating a piece of media 
or fails to move a piece of media 
as requested.   The current host backup software or 
autoloader inventory has been lost.   l Use the  Remote Management Unit  tool and verify that the media is in the 
expected location internal to the autoloader.  
l Using the Remote Management Unit diagnostic tool, execute the  Loader 
Inventory Test  test.  
l Using the Remote Management Unit diagnostic tool, execute the  Random 
Moves  test.  Note: a minimum of two pieces of media are required for this 
test.  
l Issue an  Autoloader Reset  either by using the  Remote Management Unit 
Diagnostic  page  Autoloader Reset  or by turning the power off from the 
front panel.  
l Retry inventory within the software application.  
l Contact  support.dell.com .  
The application software reports 
an error while reading or writing 
a piece of media.   The current media is defective, or the 
internal tape drive needs to be 
cleaned.   l Try a different piece of media.  
l Use a cleaning cartridge to clean the internal tape drive.  
l Issue an  Autoloader Reset  either by using the  Remote Management Unit 
Diagnostic  page  Autoloader Reset , or cycle the power from the front 
panel.  
l Retry the job within the software application.  
l Contact  support.dell.com .  
Other failures occur.        l Refer to  Front Panel Error Display  for error - specific instruction.  
l Issue an  Autoloader Reset  either by using the  Remote Management Unit 
Diagnostic  page  Autoloader Reset , or by turning the power off from the 
front panel LCD.  
l Contact  support.dell.com .    
						

							l No error message appears, but the autoloader fails to complete the action.  
When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and 
what parts of the autoloader it affects.  Different types of error logs are generated for the autoloader and for the internal tape drive.  
l The  Autoloader Logs  provide information for errors related to the autoloader, or data cartridge movement within  the autoloader.  
l The  TapeAlert Logs  provide information for errors reported by the tape drive inside the autoloader.  
 
 
 
Autoloader Logs  
 
You can retrieve autoloader error log information through one of three methods:  
l Operator Control Panel (OCP)  
l Remote Management Unit (RMU) display to screen  
l Detailed logs saved to text file through the RMU for call center diagnosis  
Further information and recommended actions for Dell PowerVault 124T error codes can found in  Table 2 .  
Autoloader Logs through OCP  
To view Hard Error log information from the front panel:    
1. From the front panel LCD, scroll to  Diagnostics , and then press  Enter . The  Diagnostics  submenu appears.  
2. From the  Diagnostics  submenu, scroll to  Error Logs , and then press  Enter . The  Error Log  submenu appears.  
3. From the  Error Logs  submenu, scroll to  Hard , and then press  Enter . The log information is displayed.  
4. You may scroll up and down through the hard log entries.  The most recent entry will be associated with the highest event number shown.  
Autoloader Logs through RMU  
To view hard error log information, or save all logs from the Remote Management Unit:  
1. From within the RMU, click the  Diagnostics  heading. The  Diagnostics  screen displays.  
2. Click  View Logs  to display the hard error log.  The most recent entry will be associated with the highest event number shown.  
3. Detailed log information files are particularly useful when calling for support.  If you want to save logs to a local text file, click  Save Logs .  
Table 2: Autoloader Error Detail   
 
Error Type    Description   Recommended Action   
Autoloader Operating System Failure Types   
01   Resource Deleted  Errors 01 - 25 indicate that an  unexpected event has occurred within the autoloader internal operating  
system. The autoloader internal  operating system is called ThreadX, and some error messages may be 
preceded  by a TX notation.   
For any of these events:   
l Power cycle the autoloader.   
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.   
l Check  support.dell.com  for PowerVault 124T firmware updates.   
l If all previous steps fail, contact  support.dell.com .  02   Pool Error 
03   Pointer Error 
04   Wait Error 
05   Size Error 
06   Group Error
07   No Event Timeout 
08   Option Error 
09   Queue Error 
0A   Queue Empty 
0B   Queue Full 
0C   Semaphore Error 
0D   Semaphore Timeout 
0E   Thread Error 
0F   Priority Error 
10   Start Error 
11   Delete Error 
12   Resume Error 
13   Caller Error 
14   Suspend Error   
						

							15   Timer  Error 
16   Tick Error 
17   Activate Error 
18   Threshold Error 
19   Suspend Lifted 
1A   Block Pool Error 
1B   Queue Function Failed 
1C   Semaphore Function Failed 
1D   Timer Function Failed 
1F   Thread Function Failed 
20   Command Started 
21   System Failure 
22   System Busy   
23   System Timeout   
24   Software Error   
25   Hardware Error   
Message Error Types    
26   Message Sender (Task ) ID 
Error    l Verify the host backup application and device driver are at the latest supported revision at 
support.dell.com .  
l Check host adapter and SCSI cables and terminator.  
l Power cycle the autoloader and retry the operation.  
l If all previous steps fail, contact  support.dell.com .  27   Message Type Bad  
28   Message Parameter Bad   
Stack/Global Data Corruption Error Types   
29   Invalid Element    l Verify the host backup application and device driver are at the latest supported revision at 
support.dell.com .  
l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  2A   Invalid Element Status     
2B   Element Table Bad 
2C   Global Data Bad 
2D   Stack Data Bad 
2E   Task Stack Low 
2F   Task Stack Overflow 
System Shutdown/Disruption Error Types   
30   POST Failure  l Verify that the magazines/magazine blank are fully seated.  
l Power cycle the autoloader.  
l If all previous steps fail, contact  support.dell.com .  
31   Watchdog Timer  l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note: The Random Moves test requires a minimum of two cartridges present within the autoloader.  
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l If all previous steps fail, contact  support.dell.com .  32   Power Event 
33   Power Down Failure 
34   System Overload 
35   System Performance 
36   Asynchronous Stop 
System Miscellaneous Error Types   
37   System Cleaning Error  Cleaning slot in use.  
l Verify that a valid cleaning cartridge is located in the dedicated cleaning slot indicated within the 
Remote Management Unit Configuration page settings.    
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l If all previous steps fail, contact  support.dell.com .  
38   System Internal I2C HW Error  Contact  support.dell.com .
39   ALD (Autoloader Diagnostic) 
Limits Error  This error may occur as a result of a failed diagnostic test.  
l If the Magazine Test or Inventory Test failed, remove and inspect the magazines  
one at a time. Turn the white  thumbwheels on each magazine and insure that the carriers move 
freely at  
least one full rotation in each direction. Re - insert each magazine after inspection.    
						

							l If the Picker Test failed, verify there is no obstruction within the picker assembly and repeat the test.  
l If the Random Moves test failed, see steps above for necessary actions.  
l Power cycle the autoloader and re - run the failed test. Contact  support.dell.com  if failure recurs.  
Tape Drive Error Types   
3A   Drive Reset Error  Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended actions. 
3B   Drive HW Error 
3C   Drive Cleaning Required  l Perform cleaning by loading a valid cleaning cartridge into the drive.  If a slot is available to be 
dedicated for a cleaning cartridge, this  operation can be enabled to run automatically within the 
Remote Management  Unit Configuration page.  
l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions.  
l If the drive continues to request cleaning, contact  support.dell.com .  
3D   General Drive Error  l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions.  
l If the drive is logging Read/Write errors, repeat the operation with new media.  
l If the drive fails with two different pieces of media, contact  support.dell.com .  
3E   Drive Load Error  l Perform cleaning by loading a valid cleaning cartridge into the drive.  If a slot is available to be 
dedicated for a cleaning cartridge, this  operation can be enabled to run automatically within the 
Remote Management  Unit Configuration page.  
l Try to load a different piece of media.  
l If the operation fails with two different pieces of media, contact  support.dell.com .  3F   Drive Unload Error 
Drive/Media Error Types   
40   Media Threading Error  l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions.  
l Verify that a valid cartridge type is in use.  
l Repeat operation with a new piece of media.  
l If the operation fails with two different pieces of media, contact  support.dell.com .  41   Media Unthreading Error 
42   Media (MAM) Info Error 
43   Invalid Media Type 
44   Expired Cleaning Media 
45   Unknown Media Error 
46   Drive/Media Error 
Miscellaneous Error Types   
47   EEROM Chksum Error  Contact  support.dell.com .
48   Fan Sense Motion Error  l Verify that the main fan is moving freely when the unit is on.  
l If the previous step fails, contact  support.dell.com  
49   Offline Diagnostics controlling system. No action required. 
4A   Host Lock Prevents Eject  Host backup software has issued PREVENT/ALLOW MEDIUM REMOVAL command, often called a lock by the 
host backup software.  
l Issue an Unlock command through the host backup software, or power cycle the autoloader using the 
Operator Control Panel power button to clear the lock setting.   
4B   Open Front  All motor movement, including picker and magazine rotation, has been disabled for safety reasons.  
l Verify the magazine or magazine blank is completely inserted on both the left and right sides of the 
autoloader.   
l Replace magazine or magazine blank (try a second one if possible).   
l If the Random Moves test failed, see steps above for necessary actions.  
l If all previous steps fail, contact  support.dell.com .  
4C   Over Temp  l Verify the temperature of the autoloader inlet air is within specification.   
l Clear debris from all openings of the autoloader, both in front and back.   
l Verify that the fan is working.   
l If all previous steps fail, contact  support.dell.com .  
TCP/IP Stack and Task Error Types   
50   IP Stack Panic  l Verify that the autoloader is connected to the correct network.     
						

							l Verify that the network is properly configured (i.e. no loop - back condition exists).   
l Verify that the autoloader operates correctly when properly configured and attached directly to a host 
system using a cross - over cable.   
l If all previous steps fail, contact  support.dell.com .  51   IP Stack Memory Allocation 
Error 
52   IP Stack Cant Free Memory 
53   Stack DTrap Occurred 
Loader Task Error Types   
60   Drive Init Failed  l Check  support.dell.com  for PowerVault 124T firmware updates.   
l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions.   
l Power cycle the autoloader using the front panel power button and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  61   Drive Login Error 
62   Drive Logout/Unexpected Error 
63   Drive Command Failed 
64   Drive Response Timeout 
65   Command Flushed From Queue 
66   Drive Manager Not In Correct 
State 
67   Drive Reporting Not Ready 
68   Autoclean Move Failed  l Check the Remote Management Unit autoclean Configuration settings. Insure that a valid cleaning 
cartridge is located at the configured location.   
l Verify that the cleaning cartridge does not have labels or other matter placed anywhere on the 
cartridge except where labels are expected to be placed.   
l Try a different cleaning cartridge.   
l If the operation fails with two different cleaning cartridges, contact  support.dell.com .  
69   Drive Unload Retry  l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions..   
l Verify that the cleaning cartridge does not have labels or other matter placed anywhere on the 
cartridge except where labels are expected to be placed.  
l Try to load a different piece of media.  
l Power cycle the autoloader using the front panel power button and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  
6D   Drive Communications Error l Check  support.dell.com  for PowerVault 124T firmware updates.  
l Check the TapeAlert log for more specific drive error information. Refer to  Table 3  for recommended 
actions.  
l Power cycle the autoloader using the front panel power button and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  6E   Drive Communications Error 
6F   Loader Communication Error 
Code Update Error Types   
70   Failed to Send CUP Cmd to 
Drive / No Response  From Drive l Verify the firmware images for both the autoloader and  drive are the most recent images located at 
support.dell.com .  
l Review the firmware update readme file provided  with the firmware images.  
 
Note: The recommended method for drive firmware update is through the host SCSI  interface using 
the DFU utility provided with the firmware images. The recommended method for loader firmware  
update is through the Remote Management Unit.  
l Verify all SCSI cable and terminator connections  between the host and autoloader.  
l Verify no media in drive during update.  
l Power cycle the autoloader using the front panel power button and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  71   CUP Send Failed
72   Drive Update Failed, Media 
Present
73   Image Size in Header Too Big
74   Block Erase Failed
75   Flash Program Failed
76   Header Corrupt
77   Checksum Error
78   Timeout During CUP
79   Reset During Drive Update
7A   Unexpected Reset From Drive
7B   Unexpected Message From PSP
7C   Personality or Version Check 
Failed
7D   SCSI Error During Write Buffer 
Command
7E   Uncompressed EDC Failure
7F   Image Processing Ended Early
SCSI Server Task Error Types   
80   Unexpected Response or Data 
Received l Verify the host backup application and device  driver are at the latest supported revision at 
support.dell.com .    
						

							l Check host adapter and SCSI cables and  terminator.  
l Power cycle the autoloader and retry the operation.   
l If all previous steps fail, contact  support.dell.com .  
81   Drive Send Failed  
Servo Elevator Hardware Error Types   
92   Elevator Flag Bad l Power cycle the autoloader  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l If all previous steps fail, contact  support.dell.com .  93   Elevator Sensor Bad
97   Elevator Calibration Lost
98   Elevator Calibration Jammed
99   Elevator Lost
9B   Elevator Position Error
Picker/Magazine Servo Error Types   
A0   Servo Error  l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
l Also execute the Recommended Actions for Open Front (4B) error type.  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l If all previous steps fail, contact  support.dell.com .  A1   Reserved Error Code
A2   Servo Timeout Error
A3   Position Error
A4   Servo Not Calibrated
A5   Source Element Empty l Verify that the expected source really does not have  a cartridge.  
l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If the source is a slot within a magazine, check  if the spring loaded cartridge present flag moves freely 
when the cartridge is  manually inserted into the magazine.  
l If the error continues, contact  support.dell.com .  
A6   Magazine Missing  l Verify the magazine or magazine blank is fully inserted into the autoloader.  
l Remove and re - insert the magazine.  
l Try a second magazine if possible.   
l Power cycle the autoloader.  
l If the error continues, contact  support.dell.com .  
A7   Mail Slot Full  l Remove any previously ejected media from the  mail slot.  
l Verify that there is no debris or foreign object  in the mail slot opening.  
l Verify the mail slot door is fully closed.    
l If the error continues, contact  support.dell.com .  
A8   Destination Element Full l Verify that the expected destination element  already has a cartridge.  
l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If the destination is a slot within a magazine,  check if the spring loaded cartridge present flag moves 
freely when the  cartridge is manually inserted into the magazine  
l If the error continues, contact  support.dell.com .  
A9   Picker Full  l Look in the front of the autoloader and confirm  the picker is full.  
l Execute a Move command from the Operator Control  Panel to move the cartridge from the picker to a   
						

							location.  
l Power cycle the autoloader through the front panel.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If the source is a slot within a magazine, check  if the spring loaded cartridge present flag moves freely 
when the cartridge is  manually inserted into the magazine.  
l If all previous steps fail, contact  support.dell.com .  AA   Picker Cartridge Sensor Error
AB   Drive Path Sensor Error l Power cycle the autoloader through the front panel.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  
AC   Mail Slot Door Sensor Error l Power cycle the autoloader.  
l Insert a cartridge into the autoloader through the mail slot. Verify  the cartridge is sensed and the 
door closes fully.  
l If all previous steps fail, contact  support.dell.com .  AD   Mail Slot Solenoid Error
AE   Servo Initialization Error  l Remove and inspect the magazines one at a  time. Turn the white thumbwheels on each  magazine 
and insure that the carriers move freely at least one full rotation in  each direction. Re - insert each 
magazine  after inspection.  
l Check the barcode reader setting through either the  Remote Management Unit or the Operator 
Control Panel.  
l If the barcode reader is enabled, verify that  all cartridges have valid barcode labels.  If cartridges do 
not have valid barcode labels, disable the barcode  reader.  
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  
AF   Error Log Information Event Used to analyze start of servo/motor error  sequence in the Soft Error Log. Error entries immediately 
following indicate  nature of specific motor/position error.  
l No action required.   
Servo Picker Hardware Error Types  
B0   Rotation Sensor Bad l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  B1   Rotation Flag Not Found
B2   Rotation Flag Bad
B3   Translation Sensor Bad
B4   Translation Sensor 1 Bad
B5   Translation Sensor 2 Bad
B6   Translation Flag Bad
B7   Rotational Calibration Lost
B8   Translation Calibration Lost
B9   Rotation Lost
BA   Translation Lost
BB   Rotation Position Lost
BC   Translation Position Lost
BD   Picker Dropped Cartridge Error l Check for a jammed cartridge in the picker. Remove the cartridge if present.  
l Remove and inspect the magazines one at a  time. Turn the white thumbwheels on each  magazine 
and insure that the carriers move freely at least one full rotation in  each direction.  
l Fully insert a cartridge into each magazine  slot, then remove. Look for difficulty  in extracting the 
cartridge from each slot.  
l Re - insert the magazine after inspection.  BE   Picker Missed Cartridge Error  
						

							l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  BF   Picker Jammed Cartridge Error
Servo Motor Error Types   
C0   Motor Error  l Insure that the autoloader is resting on a solid  flat surface, or mounted level in a rack unit.  
l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l Check  support.dell.com  for PowerVault 124T firmware updates.  
l If all previous steps fail, contact  support.dell.com .  C1   Motor SW Error 
C2   Motor HW Error 
C3   Motor Seg Error 
C4   Motor Position Error
C5   Motor Direction Error 
C6   Motor Runaway Error 
C7   Motor Corrupt 
C8   Motor Acceleration Error 
C9   Motor Sense Noise 
CA   Motor Seek Error 
CB   Motor Skipped Step 
CC   Motor Stalled 
CD   Motor Jammed 
CE   Motor Translation Pin Jammed 
Error 
CF   Motor Asynchronous Stop 
Magazine Hardware Error Types  
D0   Magazine Eject Failed l Insure that the autoloader is resting on a solid  flat surface, or mounted level in a rack unit.  
l Remove and re - insert the magazine. Verify that  the magazine slides freely in and out of the magazine 
bay.  
l Verify that the magazine clicks and locks in  place when fully inserted.    
l Power cycle the autoloader and retry the  operation.  
l If all previous steps fail, contact  support.dell.com .  D1   Magazine Present Sensor Bad
D2   Magazine Cam  Position Sensor 
Bad l Insure that the autoloader is resting on a solid  flat surface, or mounted level in a rack unit.  
l Remove and re - insert the magazine. Verify that  the magazine slides freely in and out of the magazine 
bay.  
l Verify that the magazine clicks and locks in  place when fully inserted.   
l Power cycle the autoloader and run the Magazine Test from the Operator Control Panel.  
l If all previous steps fail, contact  support.dell.com .  D3   Magazine Sensor 1 Bad
D4   Magazine Sensor 2 Bad
D5   Magazine Flag Missing Magazine errors may occur if the magazine sensor  cannot detect cartridge carrier flags during magazine 
rotation. This may be caused by an issue with a cartridge  carrier flag, a sensor problem, a physically jammed 
magazine, or a sensor  alignment issue caused by a mis - inserted magazine.  
l Insure that the autoloader is resting on a solid  flat surface, or mounted level in a rack unit.  
l Remove and inspect the magazines one at a  time. Turn the white thumbwheels on each  magazine 
and insure that the carriers move freely at least one full rotation in  each direction.   
l Verify that carrier flags are present on all  slots and slot 1 has the unique (longer) carrier flag.  
l Insure that the sensors protruding from the  picker into the magazine bays are free of debris, and 
float in and out freely  when pushed by hand.  
l Carefully re - insert the magazine straight into  the magazine bay. Be careful to avoid  twisting or 
biasing the magazine up or down.  
l Power cycle the autoloader.   
l Run the Magazine Test from the operator control  panel.  
l If all previous steps fail, contact  support.dell.com .  D6   Magazine Flag Bad
D7   Slot Zero Not Found
D8   Multiple Slot Zero Detected
D9   Magazine Step Tolerance Error
DA   Magazine Calibration Lost
DB   Magazine Lost
DC   Magazine Position Error
DD   Magazine Slot Type Invalid
DE   Magazine Slot (Gross) Position 
Error
DF   Magazine Jammed Error
System Event Types   
E8   Time Zone Update Event User updated the time zone setting. No action required.  
						

							E9   Time Update Event The system time was changed. No action required.
Front Panel Error Types   
EA   LCD Busy Error Possible LCD controller problem, software error,  or communication error.  
l Power cycle the autoloader.  
l Run the Random Moves test.   
l If all previous steps fail, contact  support.dell.com .  EB   LCD Goto Error
EC   Login/Password Error Incorrect login from front panel.  
l Use correct login/password.  
ED   Socket Error During SNTP
Barcode Error Types   
F0   Bar Code Init Error l Remove magazines and inspect cartridges. Verify that  valid barcode labels are being used on all 
cartridges, and re - insert the  magazines.  
l If barcode labels are not being used, disable  the barcode reader through the Operator Control Panel 
or Remote Management Unit.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  F1   Bar Code Hardware Error
F2   Bar Code Baud Rate Error
F3   Bar Code Handshake Error
F4   Bad/Noisy Response From Bar 
Code Reader
F5   Checksum Failed Incomplete barcode label or barcode checksum  failed.  
l Repeat test with new cartridge or label.  
l If problems recur with the original cartridge or  label, replace.  
l If all previous steps fail, contact  support.dell.com .  
F6   Barcode No Read Barcode label not present.  
l Apply valid barcode label to cartridge, or  disable the barcode reader through the Operator Control 
Panel or Remote Management  Unit.  
F7   Barcode Mismatch Error l Power cycle the autoloader.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  
F8   Barcode Duplicate Label Error Duplicate barcode. 
Diagnostic Error Types    
F9   Diagnostic Test Failure l Power cycle the autoloader.  
l Re - run the failing diagnostic test.   
l If all previous steps fail, contact  support.dell.com .  
FA   Diagnostic Error, Drive 
Reporting Write Protect l Verify that valid, not data protected media is  present for test.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  FB   Diagnostic Error, Cleaning Tape 
Inserted
FC   Diagnostic Load Tape Prompt This is a prompt to manually load a cartridge as  required for test.
FD   Diagnostic Unknown Tape 
Format l Verify that valid, not data protected media is  present for test.  
l Run the Random Moves test from either the Remote  Management Unit (RMU) or the Operator Control 
Panel (OCP).  
 
Note:  The Random Moves test requires a  minimum of two cartridges present within the autoloader.  
l If all previous steps fail, contact  support.dell.com .  
FE   Diagnostic Invalid Configuration This is an indication that a minimum of two  pieces of media are required for test.  
l Insure at least two cartridges are present in  the autoloader and re - run the failed test.