Dell Powervault Lto-3 Manual
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Back to Contents Page - 3 Autoloader Users Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in Before Contacting Customer Support . 2. Run the system diagnostics and record any information provided. 3. Use Dells extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see Online Services. 4. If the preceding steps have not resolved the problem, call Dell for technical assistance. When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double - click the Express Service Code icon, and follow the directions. For instructions on using the technical support service, see Technical Support Service and Before You Call . Online Services You can access Dell Support at support.dell.com . Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: l World Wide Web www.dell.com/ www.dell.com/ap (Asian/Pacific countries only) NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.
www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e - mail address as your password. l Electronic Support Service [email protected] [email protected] (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific countries only) [email protected] (Canada only) l Electronic Information Service [email protected] AutoTech Service Dells automated technical support service — AutoTech — provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, use your touch - tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.
Automated Order - Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com , or you can call the automated order - status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region. Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer - based diagnostics to provide fast, accurate answers. To contact Dells technical support service, see Before You Call and then see the contact information for your region. Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call to speak to a sales specialist, see the contact information for your region. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact information for your region. 2. Include a copy of the invoice and a letter describing the reason for the return. 3. Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics. 4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect - on - delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available. Back to Contents Page NOTE: Have your Express Service Code ready when you call. The code helps Dells automated - support telephone system direct your call more efficiently. CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.
Back to Contents Page - 3 Autoloader Users Guide Installation Overview Installing the autoloader consists of the following steps, which are explained in more detail later in this section: 1. Prepare to install your new Dell PowerVault 124T LTO - 3 autoloader (see Installation Preparation ). 2. Identify the proper SCSI bus types (see SCSI Bus Requirements ). 3. Identify the accessories that come with the autoloader (see Accessories ). 4. Install the autoloader in a computer rack near the host server. If installing a rack mount unit, refer to your rack Installation Guide . 5. Shut down or turn off the server and all devices attached to the server (see Connecting the SCSI and Power Cables ). 6. Attach the SCSI cable to the autoloader and servers SCSI host adapter (see Connecting the SCSI and Power Cables ). 7. Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet (see Connecting the SCSI and Power Cables ). Power the autoloader on to ensure it passes the Power - on Self - Test (POST). 8. Set the SCSI ID for the autoloader (see Setting the SCSI ID ). 9. Set up the host and verify the connection (see Preparing the Host and Verifying the Connection ). Installation Preparation Before you install your new Dell PowerVault 124T LTO - 3 autoloader, unpack it carefully and inspect it for any damage that might have occurred during shipping. Installation Overview Unpacking the Autoloader Installation Preparation Identifying Product Components SCSI Bus Requirements Connecting the SCSI and Power Cables Accessories Preparing the Host and Verifying the Connection Choosing a Location Installing the Device Drivers UL Requirements Enabling LUN Support in Linux Bar Code Reader Enabling LUN Support in Netware Product Overview The Getting Started Guide included in the packaging describes all the necessary information to unpack and inspect your autoloader correctly. Locate the Getting Started Guide and follow the directions. Ensure that the work area is free from conditions that could cause electrostatic discharge (ESD). Discharge static electricity from your body by touching a known grounded surface, such as your computers metal chassis. SCSI Bus Requirements You must connect the Dell PowerVault 124T LTO - 3 autoloader to one of the following SCSI bus types: l Ultra 160 SCSI, Low - voltage Differential (LVD) l Ultra 320 SCSI, Low - voltage Differential (LVD) l Single - ended (SE) SCSI bus Your SCSI host adapter card must also support the SCSI bus type used to connect the autoloader. If you use a LVD SCSI bus, use a host adapter card with a connection for a high - density (HD) 68 - pin cable. Accessories The following accessories are shipped with the Dell PowerVault 124T LTO - 3 autoloader: l Getting Started Guide l SCSI host cable l SCSI terminator l Hardware to rack mount the autoloader (autoloader rails are included, rack rails are optional) l One magazine blank l Power cable l Documentation CD containing all of the documentation in Adobe ® Portable Document Format (PDF) and supplied device drivers NOTE: The Dell PowerVault 124T LTO - 3 autoloader is not compatible with a High - voltage Differential (HVD) SCSI bus. NOTE: If you use an SE SCSI bus, the tape drives performance is limited to the maximum data transfer speed of the bus. NOTE: The maximum number of autoloaders supported per SCSI bus is two. NOTE: The autoloader may not work with multiple SCSI LUNS when attached to a redundant array of independent disks (RAID) controller. The autoloader is not recommended for use with a RAID controller. If this problem occurs, it is recommended that the autoloader be attached to a separate SCSI bus controller on the server.
l Bar code labels l TORX L - key drivers (T8 and T10) l Emergency Magazine Removal Tool Choosing a Location Choose a location that meets the following criteria (see Technical Specifications ): UL Requirements Bar Code Reader Your autoloader is equipped with a bar code reader. The bar code reader is enclosed within the body of the autoloader and automatically scans each cartridge in the magazine upon power up, after a reset, after an import or export, or when a re - inventory command is issued (see Running an Inventory ). The information from each label is stored in memory and available through SCSI and the Remote Management Unit to the computers operating system or backup application upon request. The bar code reader can be disabled through the operator control panel or the web user interface. This feature allows faster initialization of the unit if non - bar code labels or no labels are used on the cartridges. If utilizing the bar code reader, you must apply the bar code labels into the slot on the front of each cartridge. The labels must conform to ANSI/AIM BC1 - 1995 Uniform Symbology Specification Code 39. A set of bar code labels is initially included with the autoloader. Refer to www.dell.com for information on obtaining additional bar code labels. Product Overview Front Panel Controls NOTICE: Do not place the autoloader on its side or upside down. Do not stack anything on top of the autoloader. Rack Requirements Standard 19 - inch rack with 2U (3.5 in.) of clearance. Room Temperature 10 - 35°C (50 - 95°Fyf Power Source AC power voltage: 100 - 127 VAC; 200 - 240 VAC Line frequency: 50 - 60 Hz NOTE: Locate the AC outlet near the autoloader. The AC power cable is the products main AC disconnect device and must be easily accessible at all times. Weight 14.1 kg (31 lb) unloaded 17.2 kg (38 lb) loaded (2 magazines, 16 cartridges) Air Quality Minimize sources of particulate contamination. Avoid areas near frequently used doors and walkways, cooling or exhaust vents, stacks of supplies that collect dust, printers, and smoke - filled rooms. Avoid placing on or near the floor, or in carpeted rooms. NOTICE: Excessive dust and debris can damage tapes and tape drives. Humidity 20 - 80% RH (noncondensing) Clearance Back: Minimum of 43.2 cm (17 in) Front: Minimum of 68.6 cm (27 in) Sides: Minimum of 5.08 cm (2 in) Elevated Operating Ambient Temperature When installed in a closed or multi - unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient. You must install the equipment in an environment compatible with the manufacturers maximum recommended ambient temperature. Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised. Mechanical Loading Mounting of the equipment in a rack should be such that a hazardous condition is not achieved due to uneven mechanical loading. Overloading the Circuit Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing the concern. Reliable Grounding Reliable grounding of rack - mounted equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit, such as use of power strips.
Back Panel Overview Unpacking the Autoloader Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location near the server that will host the autoloader. Unpack and inspect the autoloader for shipping damage by doing the following: 1. Clear a table or desk so that you have room to unpack the autoloader. 2. Inspect the shipping box for damage. If you notice any damage, report it to the shipping company immediately. 3. Open the shipping box and remove the accessories package. Set the accessories package aside for now. 4. Lift the autoloader and padding out of the box and place it on the work surface, top facing up. Do not set the autoloader on either end or sides. 5. Carefully remove the shipping padding from the front and back of the autoloader. Then remove the bag from the autoloader. Save the packing materials in case you need to move or ship the autoloader in the future. Illustrations on the box flaps indicate proper placement of the packaging materials. Identifying Product Components Accessories 1 Power switch 2 Media door (mailslot) 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys 6 Left magazine 7 Right magazine (or blank) 1 68 - pin HD SCSI connectors 2 Fan vent 3 Power connector 4 Ethernet connector 5 Power switch NOTE: If the cover must be taken off, there are 26 screws and 6 rail bolts that need to be removed. The cover should be removed only by a qualified Dell Service Provider. NOTICE: If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by 15°C (30° F) or more, let the autoloader acclimate to the surrounding environment for at least 12 hours before opening the shipping carton.
Connecting the SCSI and Power Cables To connect the SCSI and power cables to the autoloader, follow these steps: 1. Shut down and turn off the selected server. Turn off all attached accessory devices, such as printers and other SCSI devices. 2. Attach one end of the SCSI cable (included in the accessory kit) to one of the connectors on the back panel of the autoloader. 3. Attach the other end of the SCSI cable to the connector on the SCSI host adapter or to the connector on the previous device on the SCSI bus. If the supplied SCSI cable does not fit the connector on your SCSI host adapter, you either have an incompatible SCSI host adapter or you need to purchase a cable adapter. Contact your service representative or your SCSI host adapter manufacturer for information. 4. Attach the terminator to the remaining SCSI connector on the back panel of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus. Make sure that the last device on the SCSI bus is properly terminated. 5. Attach the female connector of the power cable to the power connector on the back panel of the autoloader. 6. Plug in the power cable to the nearest properly grounded power outlet. 7. Plug in the host server or workstation and all attached devices. 8. Turn on the autoloader by setting the power switch on the back panel to the ON position. Turn on any other devices you turned off earlier. Check the LCD screen to make sure the autoloader is receiving power. If it is not, check the power connections and your power source. During the Power - On Self - Test (POST), both LEDs are illuminated briefly, followed by only the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the Home screen. 9. Turn on the server. 1 SCSI cable 2 SCSI terminator 3 Power cable 4 Getting Started Guide 5 CD (drivers and documentation) 6 Magazine blank 7 Bar code labels 8 TORX L - key drivers (T8 and T10) 9 Emergency Magazine Removal Tool 1 Ethernet cable 2 SCSI cable 3 SCSI terminator
Preparing the Host and Verifying the Connection If necessary, install a SCSI host adapter, software, and compatible drivers. Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines: l When the host server is powered on, install software, and/or drivers that are compatible with the autoloader (see Installing the Device Drivers ). Software compatibility information is available at support.dell.com . Most backup software packages require an additional module to communicate with the autoloader robotics. l If the host server is connected to a network, check with the system administrator before turning off power. l Use proper procedures to prevent electrostatic discharge (ESD). Use wrist - grounding straps and anti - static mats when handling internal components. l Make sure that the host server has an open expansion slot. l Make sure that your backup application supports the SCSI host adapter. l Depending on the server configuration, you may need to change the SCSI ID of the autoloader (see Setting the SCSI ID ). l Ensure the autoloader is properly terminated. If the autoloader is the only SCSI device — other than the SCSI host adapter — on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically at the beginning and end of the SCSI bus should be terminated. If the host is located at the beginning of the SCSI bus, the host should already have a terminator installed. l Verify the connection between the autoloader and host by going to Settings>Control Panel>System>Hardware>Device Manager>Tape Drive and/or Media Changer in Microsoft ® Windows ® 2000, Microsoft Windows XP and Windows Server ® 2003. For more information on verifying the connection of SCSI devices, consult the operating system documentation. Installing the Device Drivers There are two device drivers associated with the Dell PowerVault 124T LTO - 3 autoloader. One for the autoloader itself, and a second for the LTO - 3 tape drive within the autoloader. Tape Drive Device Driver Microsoft Windows 2000: 1. Make sure that you are logged on to the host server with administrator privileges. 2. Insert the Dell PowerVault 124T Autoloader Users Manual and Drivers CD into the CD drive on the host computer. 3. Open the device manager (refer to your specific OS documentation for instructions). For example, right - click the My Computer icon on the Windows desktop, click Manage , and then click Device Manager . The LTO - 3 drive should be listed under the ? Other Devices item as IBM ULTRIUM - TD3 SCSI Sequential Device . 4. Right - click the IBM ULTRIUM 3 SCSI Sequential Device listing and click Properties . 5. Select the Driver tab. 6. Click Update Driver . 7. When the Upgrade Device Driver Wizard appears, click Next . 8. Click Display a list... and then click Next . 9. Scroll down and click Tape Drive , and then click Next . 10. Click Have Disk , type D:\Drivers\Drive\ , replacing d: with the drive letter for the CD drive into which you inserted the Dell PowerVault 124T Autoloader Users Manual and Drivers CD, and then click OK . 11. Click the IBM ULTRIUM III TAPE DRIVE entry, and then click Next . 12. Click Next to install the driver. 13. Click Finish . 14. Click the Device Properties dialog box. The drive now appears in Device Manager under Tape Drives as a IBM ULTRIUM III TAPE DRIVE and is ready to use. Microsoft Windows Server 2003: 1. Make sure that you are logged on to the host server with administrator privileges. 2. Insert the Dell PowerVault 124T Autoloader Users Manual and Drivers CD into the CD drive on the host computer. 3. Open the device manager (refer to your specific OS documentation for instructions). For example, right - click the My Computer icon on the Windows desktop, click Properties , and then click Device Manager or by going to the Control Panel and opening System . Select Hardware , then click Device NOTE: The device drivers supplied on the Dell PowerVault 124T LTO - 3 Autoloader Users Manual and Drivers CD are required if you intend to use the Microsoft Windows native backup application. Commercial backup applications provide all necessary device driver support. Refer to support.dell.com for a list of compatible backup applications.
Manager . The LTO - 3 drive should be listed under the ? Other Devices item as IBM ULTRIUM - TD3 SCSI Sequential Device . 4. Right - click the IBM ULTRIUM - TD3 SCSI Sequential Device listing and click Properties . 5. Select the Driver tab. 6. Click Update Driver . 7. When the Upgrade Device Driver Wizard appears, click Next . 8. Click Display a list... and then click Next . 9. Scroll down and click Tape Drive , and then click Next . 10. Click Have Disk , type D:\Drivers\Drive\ replacing d: with the drive letter for the CD drive into which you inserted the Dell PowerVault 124T Autoloader Users Manual and Drivers CD, and then click OK . 11. Click the IBM ULTRIUM III TAPE DRIVE entry, and then click Next . 12. Click Next to install the driver. 13. Click Finish . 14. Click the Device Properties dialog box. The drive now appears in Device Manager under Tape Drives as a IBM ULTRIUM III TAPE DRIVE and is ready to use. Autoloader Device Driver Microsoft Windows 2000: 1. Make sure that you are logged on to the host server with administrator privileges. 2. Insert the Dell PowerVault 124T Autoloader Users Manual and Drivers CD into the CD drive on the host server. 3. Right - click the My Computer icon on the Windows desktop, click Manage , and then click Device Manager . The autoloader should be listed under Medium Changers as Unknown Medium Changer Device . 4. Right - click the Unknown Medium Changer Device listing and click Properties . 5. Select the Driver tab. 6. When the Upgrade Device Driver Wizard appears, click Next . 7. Click Display a list... and then click Next . 8. Click Have Disk , type d:\Drivers\Autoloader , replacing d: with the drive letter for the CD drive into which you inserted the Dell PowerVault 124T Autoloader Users Manual and Drivers CD, and then click OK . 9. Click the Dell (tm) PowerVault (tm) 124T Autoloader entry and click Next . 10. Click Next again to install the driver. 11. Click Finish . 12. Close the Device Properties dialog box. The autoloader now appears in Device Manager under Medium Changers as a Dell (tm) PowerVault (tm) 124T Autoloader , and is ready to use. Microsoft Windows Server 2003: 1. Make sure that you are logged on to the host server with administrator privileges. 2. Insert the Dell PowerVault 124T Autoloader Users Manual and Drivers CD into the CD drive on the host server. 3. Right - click the My Computer icon on the Windows desktop, click Manage , and then click Device Manager . The autoloader should be listed under Medium Changers as Unknown Medium Changer Device . 4. Right - click the Unknown Medium Changer Device listing and click Properties . 5. Select the Driver tab. 6. When the Upgrade Device Driver Wizard appears, click Next . 7. Click Display a list... and then click Next . 8. Click Have Disk , type d:\Drivers\Autoloader , replacing d: with the drive letter for the CD drive into which you inserted the Dell PowerVault 124T Autoloader Users Manual and Drivers CD, and then click OK . 9. Click the Dell (tm) PowerVault (tm) 124T Autoloader entry and click Next .