Dell M 5200 Manual

Appendix81
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, 
three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see 
your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., 
the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the...

82Appendix
www.dell.com/supplies | support.dell.com
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED 
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT 
LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR 
PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR 
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE 
SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE...

Appendix83
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. 
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure 
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or 
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in 
the United States (excluding Puerto Rico and...

84Appendix
www.dell.com/supplies | support.dell.com
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this 
limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited 
warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most 
expeditious way to resolve your concerns. Therefore, ANY CLAIM,...

Appendix85
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or 
refurbished Dell-branded server and storage products may be returned within thirty days from the date on 
the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts 
may be returned within fourteen days of the date on the packing slip or invoice. 
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number...

86Appendix
www.dell.com/supplies | support.dell.com
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS 
WHICH VARY FROM PROVINCE TO PROVINCE. DELLS RESPONSIBILITY FOR MALFUNCTIONS AND 
DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS 
WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR 
PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS 
WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND...

Appendix87
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your 
Dell service tag number or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-
branded hardware products returned...

88Appendix
www.dell.com/supplies | support.dell.com
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. 
We will also include a prepaid shipping container with each replacement part for your use in returning the replaced 
part to us. 
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage 
device(s) in the product(s). We are not responsible for lost or corrupted data. 
What if I purchased...

Appendix89
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 
(Corporate Commercial or Government customers).
Total Satisfaction Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 
30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer 
who bought reconditioned or refurbished products from Dell, you...

90Appendix
www.dell.com/supplies | support.dell.com
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as 
the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which 
limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product 
documentation that accompanied your product. Descriptions of Dells limited warranties...