Dell B 2360 Printer Manual

ActionYesNo
Step 3
aReview the tips on avoiding jams. For more information, see “Avoiding
jams” on page 97.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?Contact 
technical
support.The problem is solved.
Paper jam message remains after jam is cleared
ActionYesNo
Open front door and remove all trays.
aClear any jammed pages.
Note: Make sure all paper fragments are removed.
bPress  to clear the message and continue printing.
Does the paper jam message...

Solving print problems
Printing problems
Print jobs do not print
ActionYesNo
Step 1
aFrom the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
bResend the print job.
Do the jobs print?The problem is solved. Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready appears
on the printer display....

ActionYesNo
Step 6
aRemove, and then reinstall the printer software. For more
information, see 
“Installing the printer” on page 19.
Note: For more information, visit 
www.dell.com/support/printers.
bResend the print job.
Do the jobs print?The problem is solved. Contact 
technical
support.
Printing slows down
Notes:
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
The printer speed may be reduced when printing for long periods of time, or printing at...

ActionYesNo
Step 3
Change the environmental settings.
From the printer control panel, navigate to:
 > Settings >  > General Settings >  > Eco‑Mode > select
a setting > 
Note: When using the Eco-Mode setting, you may notice a reduction in
performance.
Does the print job still take long?Install additional
printer memory.
For more information,
contact 
technical
support.The problem is solved.
Job prints from the wrong tray or on the wrong paper
ActionYesNo
Step 1
aCheck if you are printing on paper that is...

Incorrect characters print
ActionYesNo
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?Deactivate Hex Trace
mode.Go to step 2.
Step 2
aFrom the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
bResend the print job.
Do incorrect characters print?Contact 
technical
support.The problem is...

ActionYesNo
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?The problem is solved. Contact 
technical
support.
Unexpected page breaks occur
ActionYesNo
Step 1
Adjust the print timeout settings.
aFrom the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
bSelect a higher setting and then, depending on your...

ActionYesNo
Step 1
aPrint a font sample list to check if the fonts you are using are supported
by the printer.
1From the printer control panel, navigate to:
 > Reports >  > Print Fonts > 
2Press the arrow buttons until PCL Fonts or PostScript
Fonts appears, and then press 
.
bUse a font that is supported by the printer or install the font that you
want to use. For more information, contact your system support
person.
cResend the print job.
Do prints still contain characters that have jagged or uneven...

ActionYesNo
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?Go to step 2. The...

ActionYesNo
Step 1
aMove the width and length guides in the tray to the correct positions
for the paper loaded.
bResend the print job.
Is the page or image clipped?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?Go to step 3. Do one or more of the
following:
Specify the paper
size from the tray
settings to match
the paper loaded in...

ActionYesNo
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in...