Dell 2230d User Guide

							Streaked horizontal lines
Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE
From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper
for the job.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
ENSURE THAT THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support.
Streaked vertical lines
Try one or more of the following:
THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE
From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to feed paper for
the job.
Troubleshooting
121
 
						

							THE TONER CARTRIDGE IS DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
ENSURE THAT THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
Warning—Potential Damage: Do not touch the photoconductor on the underside of the photoconductor kit.
Use the cartridge handle whenever you are holding the cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer Support.
Solid black or white streaks appear on transparencies or paper
Try one or more of the following:
ENSURE THAT THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, choose a different fill pattern from your software program.
CHECK THE PAPER TYPE
Try a different type of paper.
Use only the recommended transparencies.
Ensure that the Paper Type setting matches what is loaded in the tray or feeder.
Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or
feeder.
ENSURE THAT THE TONER IS DISTRIBUTED EVENLY WITHIN THE TONER CARTRIDGE
Remove the toner cartridge and shake it from side to side to redistribute the toner and to extend the life of the
cartridge, and then reinstall it.
Troubleshooting
122
 
						

							THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used toner cartridge with a new one. For more information, see “Replacing the toner cartridge” on
page 89.
Troubleshooting
123
 
						

							Appendix
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and hardware
drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality
of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical
support is available at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for
third-party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and
fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.
Electronic Support Service
[email protected]
[email protected]
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
Appendix
124
 
						

							Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the
Product Information Guide.
Appendix
125
 
						

							Index
Numerics
202 paper jams, clearing 
behind the rear door  108
235 paper jams, clearing 
from standard exit bin  104
250-sheet drawer 
installing  36
251 paper jams, clearing 
from manual feeder  107
2-sided printing  80
550-sheet drawer 
installing  36
A
additional printer software 
installing in Windows  71
attaching cables  14
B
booklet 
printing  84
C
cables 
parallel  14
USB  14
canceling a job 
from the printer control panel  85
canceling a print job 
from Macintosh  85
from Windows  85
card stock 
tips  83
checking an unresponsive
printer  110
cleaning 
exterior of the printer  87
collate setting 
Finishing menu  32
configurations 
printer  10
conserving supplies  88
control panel, printer  39, 46, 50
buttons  13
lights  13
custom type name 
assigning  63Custom Types menu  20
D
Default Source menu  16
documents, printing 
from Macintosh  79
from Windows  79
Driver Profiler  75
duplex printing  80
E
envelopes 
loading  60
tips  82
extending the life of toner cartridge 
toner cartridge  88
exterior of the printer 
cleaning  87
F
factory defaults, restoring 
using Printer Settings  96
using the Local Printer Settings
Utility  96
using the printer control
panel  96
Finishing menu  27
using  32
G
General settings menu  24
guidelines 
letterhead  81
I
installing printer drivers 
in Windows  70
in Windows, for local printing  70
on Linux, for local printing  73
on Mac OS 9, for USB printing  72
on Mac OS X, for USB printing  72
installing software 
Local Printer Settings Utility  74
J
jam 
light sequences  98
messages  98
jam recovery 
setting  80
jams 
accessing jam areas  98
avoiding  97
jams, clearing 
200  102, 104
201  102, 104
233  106
behind photoconductor kit and
toner cartridge unit  102
behind the rear door  108
from manual feeder  107
from standard exit bin  104
from standard tray  104
from Tray 1  104
from Tray 2  106
L
labels, paper 
tips  83
letterhead 
guidelines  81
loading, manual feeder  81
loading, trays  81
light sequences 
on printer control panel  39, 46
primary  39
secondary error  46
secondary paper jam  50
linking trays  62
loading 
envelopes  60
letterhead in manual feeder  81
letterhead in trays  81
manual feeder  60
optional 250-sheet tray  59
optional 550-sheet tray  59
standard 250-sheet tray  55
Local Printer Settings Utility 
installing  74
Index
126
 
						

							M
manual feeder 
loading  60
memory card 
installing  34
troubleshooting  113
menu settings page 
printing  84
menus 
Custom Types  20
Default Source  16
Finishing  27
General settings  24
Paper Loading  20
Paper Texture  18
Paper Weight  19
parallel  23
PCL Emul  30
PostScript  30
Quality  29
Setup  26
Size/Type  16
Universal Setup  21
USB  22
moving the printer  94
N
N-up setting 
Finishing menu  32
O
optional trays, loading  59
options 
250-sheet drawer  36
550-sheet drawer  36
memory card  34
ordering supplies 
printer locally attached to a
computer  87
P
paper 
characteristics  64
letterhead  66
preprinted forms  66
recycled  66
selecting  66
setting size  55
setting type  55
storing  67unacceptable  65
Universal Paper Size  21
Universal size setting  55
paper capacities 
manual feeder  64
trays  64
paper feed troubleshooting 
lights remain on after jam is
cleared  114
page that jammed does not
reprint  114
paper jam 
light sequences  98
messages  98
paper jams 
accessing jam areas  98
avoiding  97
light sequences  50
locating  98
paper jams, clearing 
200  102, 104
201  102, 104
233  106
behind photoconductor kit and
toner cartridge unit  102
behind the rear door  108
from manual feeder  107
from standard exit bin  104
from standard tray  104
from Tray 1  104
from Tray 2  106
Paper Loading menu  20
paper sizes 
supported by the printer  68
paper stop, using  61
Paper Texture menu  18
paper types 
duplex support  67
supported by printer  67
where to load  67
Paper Weight menu  19
Parallel menu  23
parallel port  14
PCL Emul menu  30
photoconductor kit 
replacing  91
PostScript menu  30
Power Saver 
adjusting  96
print job 
canceling from Macintosh  85canceling from the printer control
panel  85
canceling from Windows  85
print quality test pages 
printing  84, 114
print quality troubleshooting 
blank pages  115
characters have jagged
edges  116
clipped images  116
ghost images  116
gray background  116
poor transparency quality  120
print is too dark  118
print is too light  118
skewed print  119
solid black streaks  122
solid white streaks  122
streaked horizontal lines  121
streaked vertical lines  121
toner fog or background
shading  119
toner rubs off  120
toner specks  120
print troubleshooting 
incorrect characters print  111
incorrect margins  117
job prints from wrong tray  111
job prints on wrong paper  111
job takes longer than
expected  111
jobs do not print  110
Large jobs do not collate  112
multiple-language PDFs do not
print  111
paper curl  117
paper frequently jams  113
tray linking does not work  112
printer 
basic model  10
configurations  10
moving  94
setting up in new location  95
shipping  95
printer alert utility  76
printer control panel  39, 46, 50
buttons  13
lights  13
printer drivers, installing  70
printer options troubleshooting 
drawers  113
memory card  113
Index
127
 
						

							option not working  112
printer problems, solving
basic  110
printer settings configuration sheet 
printing  38
printer supplies reorder
application  77
printing 
booklet  84
duplex (2-sided)  80
from Macintosh  79
from Windows  79
menu settings page  84
on both sides of the paper  80
print quality test pages  84, 114
printing status window  77
Q
Quality menu  29
R
recycled paper 
using  66
replacing 
photoconductor kit  91
toner cartridge  89
reprint page 
after paper jam  80
S
safety information  9
separator sheet setting 
Finishing menu  32
setting 
paper size  55
paper type  55
Universal Paper Size  55
Setup menu  26
shipping the printer  95
Size/Type menu  16
software 
Driver Profiler  75
printer alert utility  76
printer supplies reorder
application  77
printing status window  77
Status Monitor Center  74
XPS driver  76
standard 250-sheet tray 
loading  55
standard exit bin, using  61Status Monitor Center  74
storing 
paper  67
supplies  87
supplies 
conserving  88
storing  87
system board 
accessing  33
T
tips 
card stock  83
envelopes  82
labels, paper  83
transparencies  82
toner cartridge 
replacing  89
transparencies 
tips  82
tray linking  63
trays 
linking  62
unlinking  62
troubleshooting 
checking an unresponsive
printer  110
solving basic printer
problems  110
troubleshooting, paper feed 
lights remain on after jam is
cleared  114
page that jammed does not
reprint  114
troubleshooting, print 
incorrect characters print  111
incorrect margins  117
job prints from wrong tray  111
job prints on wrong paper  111
job takes longer than
expected  111
jobs do not print  110
Large jobs do not collate  112
multiple-language PDFs do not
print  111
paper curl  117
paper frequently jams  113
tray linking does not work  112
troubleshooting, print quality 
blank pages  115
characters have jagged
edges  116clipped images  116
ghost images  116
gray background  116
poor transparency quality  120
print is too dark  118
print is too light  118
skewed print  119
solid black streaks  122
solid white streaks  122
streaked horizontal lines  121
streaked vertical lines  121
toner fog or background
shading  119
toner rubs off  120
toner specks  120
troubleshooting, printer options 
drawers  113
memory card  113
option not working  112
U
Universal Paper Size  21
setting  55
Universal Setup menu  21
unlinking trays  62
USB menu  22
USB port  14
X
XPS driver 
installing  76
Index
128