Dell 2230d User Guide

							Multiple-language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Select Print as image.
4Click OK.
Job takes longer than expected to print
The job is too complex.
Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Job prints from the wrong tray or on the wrong paper
Try one or more of the following:
CHECK THE PAPER SIZE AND PAPER TYPE SETTINGS
If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
From the Paper menu, ensure that the Paper Size and Paper Type settings match the paper loaded in the trays.
CHECK THE PAPER TAB SETTINGS IN YOUR OPERATING SYSTEM
Open Print Properties in a Windows operating system or the print dialog in a Macintosh operating system. Ensure
that the input options settings for Paper Size, Paper Tray, and Paper Type correspond with the paper loaded in the
tray.
Incorrect characters print
Hex Trace mode
 - Slowly blinking
Troubleshooting
111
 
						

							Make sure the printer is not in Hex Trace mode. If the “Hex Trace mode” light sequence appears, you must exit Hex
Trace mode before you can print your job. To exit Hex Trace mode, turn the printer off and back on.
Tray linking does not work
Make sure to do all of the following:
Load both Tray 1 and Tray 2 with the same paper size and type.
From Print Properties or the print dialog, change the Paper source to Automatically select.
Large jobs do not collate
Try one or more of the following:
CHECK THE COLLATE SETTING
If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
From the Finishing menu, ensure that Collate is On. To access the Finishing menu, do one of the following:
CHECK THE PAPER TAB SETTINGS IN YOUR OPERATING SYSTEM
Open Print Properties in a Windows operating system or the print dialog in a Macintosh operating system. Ensure
that the “Page layout” setting for “Collate copies” is On, or that the Collate check box is selected.
Note: Clearing the Collate check box overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity
of images, and the number of pages in the job.
ENSURE THAT THE PRINTER HAS ENOUGH MEMORY
Add printer memory. For more information, see “Installing a memory card” on page 34.
Solving option problems
Option does not operate correctly or quits after it is installed
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
Troubleshooting
112
 
						

							CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it.
MAKE SURE THE OPTION IS SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Pull the tray completely out.
2Check for paper jams or misfeeds.
3Make sure the guides are aligned against the edges of the paper.
4Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
Try one or more of the following:
CHECK THE PAPER
Troubleshooting
113
 
						

							FLEX, FAN, AND STRAIGHTEN THE PAPER BEFORE LOADING IT IN THE TRAY
ENSURE THAT THERE IS NOT TOO MUCH PAPER IN THE TRAY
The stack of paper you load must not exceed the maximum stack height indicated in the tray.
CHECK THE GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam lights remain on after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then close any open doors.
Page that jammed does not reprint after the jam is cleared
Jam Recovery is set to Off.
If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh. From the Setup menu, ensure that Jam Recovery is set to Auto or On.
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, call Customer Support. You may have a printer part that requires adjustment or replacement.
Isolating print quality problems
Print the print quality test pages to isolate print quality problems.
1Turn the printer off, and then open the front door.
2Press and hold  while turning the printer on.
3Release .
Troubleshooting
114
 
						

							4Close the front door. The light sequence that represents the Home menu appears.
 - On
 - On
 - On
 - On
5Press and release  until you see the light sequence for print quality test pages, as indicated on the printer
settings configuration sheet.
6Press and hold  until all lights cycle.
After a few minutes, the print quality test pages print. The pages include:
An information page containing information about the device, the cartridge, margin settings, and minimum
stroke width, and a graphic for evaluating the print quality
Two pages for assessing how well the printer is capable of printing various types of graphics
7Examine the pages to determine the quality of printing. If there are problems, see “Solving print quality problems”
on page 114.
To return to the Home menu, press and hold 
 until all the lights cycle. To exit the menus, turn the printer off.
Blank pages
Try one or more of the following:
Remove and reinstall the toner cartridge.
Remove and reinstall the photoconductor kit.
If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support.
Troubleshooting
115
 
						

							Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Ensure that the Paper Size setting matches the paper loaded in the tray.
Gray background
If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
From the Quality menu, select a reduced Toner Darkness setting before sending the job to print.
Ghost images
Try one or more of the following:
Troubleshooting
116
 
						

							THE PHOTOCONDUCTOR KIT MAY BE DEFECTIVE
Replace the photoconductor kit. For more information, see “Replacing the photoconductor kit” on page 91.
CHECK THE PAPER SIZE AND PAPER TYPE SETTINGS
If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh.
From the Paper menu, change the paper size and paper type settings to match the paper loaded in the tray.
Incorrect margins
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties or the software program.
Paper curl
Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Ensure that the Paper Type setting matches the paper loaded in the tray.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Try one or more of the following:
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Troubleshooting
117
 
						

							Print is too dark
Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
From Print Properties, change these settings.
Note: This solution applies to Windows users only.
From the Quality menu, change these settings.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Ensure that the Paper Type setting matches the paper loaded in the tray.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
Print is too light
Try one or more of the following:
Troubleshooting
118
 
						

							CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
From Print Properties, change these settings.
Note: This solution applies to Windows users only.
From the Quality menu, change these settings.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Ensure that the Paper Type setting matches the paper loaded in the tray.
THE TONER MAY BE LOW
When the toner is low light sequence appears or when the print becomes faded, order a new toner cartridge.
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Toner fog or background shading appears on the page
Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Troubleshooting
119
 
						

							Toner rubs off
Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Ensure that the Paper Type setting matches the paper loaded in the tray.
CHECK THE PAPER TEXTURE SETTING
Ensure that the Paper Texture setting matches the paper loaded in the tray.
Toner specks
Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge. For more information, see “Replacing the toner cartridge” on page 89.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
C
HECK THE TRANSPARENCIES
Use only the recommended transparencies. For more information, see “Tips on using transparencies” on
page 82.
CHECK THE PAPER TYPE SETTING
Load the transparencies, and ensure that the Paper Type setting is set to Transparency.
Troubleshooting
120