Dell 2130cn User Guide

   
Part or the entire output is black.  
   
   
Pitched color dots  
   3   1.   Replace the PHD unit. See  Replacing the Print Head Device (PHD) Unit  and  Installing the PHD Unit .   
2.   After you replace the PHD unit, click  Chart Print  on the  Diagnosis  tab.   
3.   Click the  4 Colors Configuration Chart  button.   
The 4 Colors Configuration Chart is printed.  
Is the problem recovered?   The task is complete.   Contact Dell.  
 
Action    
Yes    
No  
1   Ensure  Output Color  is set to...

   
Vertical blanks  
   
   
Ghosting  2b   2.   After you replace the fuser, click  Chart Print  on the  Diagnosis  tab.   
3.   Click the  Pitch Configuration Chart  button.   
The Pitch Configuration Chart is printed.  
Is the problem recovered?   The task is complete.   Contact 
Dell.  
 
Action    
Yes    
No  
1   Ensure the light path is not covered.  
1.   Remove the PHD unit, and keep it in the dark place. See  Replacing the Print Head Device (PHD) Unit . 
2.   Check the light path, and then...

   
Light fatigue  
   
   
Fog  
   
   
Bead - Carry - Out (BCO)  Is the problem recovered?  
 
Action    
Yes    
No  
1   Check the light fatigue pattern using the Pitch Configuration Chart.  
1.   Launch the Tool Box, and click  Chart Print  on the  Diagnosis  tab.   
2.   Click the  Pitch Configuration Chart  button.   
The Pitch Configuration Chart is printed.  
Does the pattern on the output match with that on the Pitch Configuration Chart?   Go to action 2.   Contact Dell.  
2   Execute the PHD...

   
   
Jagged characters  
   
   
Banding  
    
Action    
Yes    
No  
1   If the printer is installed in a high altitude location, set the altitude of the location.  
1.   Launch the Tool Box, and click  Adjust Altitude  on the  Printer Maintenance  tab.   
2.   Select the value close to the altitude of the location where the printer is installed.   
Is them problem recovered?   The task is 
complete.   Go to action 
2.  
2   Replace the PHD unit if you have a spare. See  Replacing the Print Head...

   
Auger mark  
   
   
Creased/stained paper  
   2a   Replace the PHD unit if you have a spare.   
1.   Replace the PHD unit. See  Replacing the Print Head Device (PHD) Unit  and 
Installing the PHD Unit .   
2.   After you replace the PHD unit, click  Chart Print  on the  Diagnosis  tab.   
3.   Click the  Pitch Configuration Chart  button.   
The Pitch Configuration Chart is printed.  
Is the problem recovered?   The task is complete.   Contact 
Dell.  
2b   Replace the fuser if you have a spare....

Abnormal Noise   2a   Check the crease. Is the crease within 30 mm of the four edges of the 
envelope?   This type of crease is considered 
normal. Your printer is not at fault.   or COM10), go to action 3a.   
If the envelope is shorter than 220 mm 
(Monarch or DL), go to action 3b.  
2b   Execute the  Paper Wrinkle Check Mode .  
1.   Launch the Tool Box, and click  Paper Wrinkle Check Mode  on 
the  Diagnosis  tab.   
2.   Click the  Start  button.   
Is the paper wrinkled?   Contact Dell.   Go to...

Jam/Alignment Problems   
   
The top and side margins are incorrect.  
   
   
The color registration is out of alignment.  
   
   
Misfeed jam    NOTE:  Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. 
For information on how to use the operator panel and Dell Configuration Web Tool, see  Understanding the Printer Menus  and  Dell Printer 
Configuration Web Tool .
 
Action    
Yes    
No  
1   Ensure that the...

   
Regi jam  
   
Exit Jam  
   
Ensure the fuser is installed correctly.  Action   Yes   No  
1   Ensure that the standard 250 - sheet tray is properly inserted.  
Is the problem recovered?   The task is 
complete.   Proceed to the action corresponding to the type of the 
print media being used:  
l   Thick  -  2a  
l   Thin  -  2b  
l   Envelope  -  2c  
If performing manual duplex printing, go to action 2d.   
If using paper other than the above or if not performing 
duplex printing, go to action 2e....

   
Multi - feed jam  
Option Problem   
If an option does not operate correctly following installation or stops working:  
l   Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection 
between the option and the printer.  
 
l   Print the printer settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See  Printing a Printer 
Settings Page .  
 
l...

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