Dell 2130cn User Guide

   
   
3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the 
inside of the printer.   
 
   
   
4. Open the front cover by pushing the side button.   
 
   
   
5. Open the belt unit until it stops and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer.   
 
   
   
   
6. Close the belt unit by pushing it up.   
 
   
   
7. Close the front cover....

   
8. Insert the tray into the printer, and push until it stops.   
 
   
   
Removing Print Jams From the Fuser   
   
1. Wait for 30 minutes.   
 
     
2. Push the side button and open the front cover.   
 
   
   
3. Open the belt unit until it stops.   
 
   
   
4. Lift the levers at both ends of the fuser, and remove the jammed paper. If any jammed paper cannot be found, go to the next step.   
 
   
The fuser is hot. Do not touch it, doing so may cause burns.  
   
5. Open the cover of the fuser...

   
   
6. Close the cover of the fuser and press down the levers at both ends of the fuser.   
 
   
   
7. Confirm that there are no scraps of paper remaining inside the printer, and then close the belt unit.   
 
   
   
8. Close the front cover.   
 
   
Removing Print Jams From the Duplexer   
   
1. Push the side button and open the front cover.   
 
   
   
2. Open the cover of the duplexer.   
 
     
3. Remove the jammed paper from the duplexer.   
   NOTE:  To resolve the error displayed on the...

 
   
   
4. Close the cover of the duplexer.   
 
     
5. Close the front cover.   
 
   
Removing Print Jams From the Optional 250 -  Sheet Feeder   
   
1. Pull the tray out of the printer carefully. Hold the tray with both hands, and remove it from the printer.   
 
   
   
2. Remove all jammed and/or creased paper from the tray.   
 
   
   
3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the...

4. Open the front cover by pushing the side button and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the 
printer.   
 
   
   
   
   
5. Close the front cover.   
 
   
   
6. Insert the tray back into the printer, and push until it stops.   
 
   
   
Back to Contents Page  
      NOTE:  If the paper jam message is not cleared after closing the front cover, pull out the standard 250 - sheet tray from the printer and remove the 
jammed paper.
  CAUTION:  Do...

Back to Contents Page    
 Troubleshooting Guide   
   Basic Printer Problems   
   Display Problems   
   Printing Problems   
   Print Quality Problems   
   Abnormal Noise   
   Jam/Alignment Problems   
   Option Problem   
   Other Problems   
   Contacting Service   
 
Basic Printer Problems   
Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:  
l   The power cable is plugged into the printer and a properly grounded electrical outlet....

Print Quality Problems   
   
The entire output is too light.  
   Print media misfeeds or multiple feeds occur   Ensure the print media you are using meets the specifications for your printer. See  Supported 
Paper Sizes  for more information.  
Fan the print media before loading it in the standard 250 - sheet tray or optional 250 - sheet feeder.  
Ensure the print media is loaded correctly.  
Ensure the width and length guides of the print media sources are adjusted correctly.  
Ensure the standard 250...

   
Part of the output is too light.  4  
1.   On the  Paper/Output  tab, change the  Paper Type  setting.   
Is the problem recovered?   The task is 
complete.   Go to action 
5.  
5   Verify that the correct print media is being used. See  Supported Paper Sizes . If not, use the print media recommended 
for the printer.  
Is the problem recovered?   The task is 
complete.   Go to action 
6.  
6   Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See...

   
Toner smears or print comes off.  
   
   
Random spots/blurred images  
   2   1.   Replace the PHD unit. See  Replacing the Print Head Device (PHD) Unit  and  Installing the PHD Unit . 
2.   After you replace the PHD unit, click  Chart Print  on the  Diagnosis  tab.   
3.   Click the  4 Colors Configuration Chart  button.   
The 4 Colors Configuration Chart is printed.  
Is the problem recovered?   The task is complete.   Contact Dell.  
 
Action    
Yes    
No  
1   The print media surface may be...

   
The entire output is blank.  
   
   
Streaks appear on the output.  
    
Action    
Yes    
No  
1   Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See  Replacing the Print 
Head Device (PHD) Unit  and  Installing the PHD Unit . If not, remove the ribbons.  
Is the problem recovered?   The task is 
complete.   Go to 
action 2.  
2   Ensure that the developer motor functions properly.  
1.   Launch the Tool Box, and click  Machine Check  on the...