Dell 1320c User Guide

Toner smears or print comes off page.  
   
If you are printing on an uneven print surface, change the paper type setting in the printer driver. For example, change the plain paper to thick.  
 
   
   
Toner spots appear on the page/printing is blurred.  
  3.   If the print is too light, Select Refresh Mode from the 
list. Press the Start(1) - (4) buttons.    
   
CAUTION:  Using the Refresh Mode consumes extra toner.    
4.   After you complete the Refresh Mode, select Chart 
Print from the list....

   
 
Entire page is white.  
 
   
  Check the toner cartridges is installed correctly.  
1.   See  Installing the Toner Cartridges .    
Ensure the PHD unit is installed correctly.  
1.   See  Replacing the PHD (Print Head Device) Unit  and 
 Installing the PHD Unit .    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press...

Streaks appear on the page.  
 
   
 
Part or all of the page prints in black.  
 
   
  Ensure that the developer motor statrs.  
1.   Contact Dell.    
Ensure that the dispense motor starts.  
1.   Contact Dell.    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press [Chart Print], and then press the Print with A4
(3) or...

Pitched dots prints in color  
 
   
 
Vertical blanks  
  Print Setup tab in the printer driver.  
1.   Press [Printing Preferences], and then click the Print 
Setup tab.    
Try the spare PHD unit, if possible.  
1.   Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .    
2.   After you replace the PHD unit, click the  Tool Box  
button.    
3.   Press the Print with A4(3) or Print with Letter(C) 
button.    
Is the problem recovered?  
Yes. The PHD...

   
 
Ghost  
  Ensure the light path is not covered.  
1.   Remove the PHD unit, and keep in the dark place. See 
 Replacing the PHD (Print Head Device) Unit .    
2.   Check the light path, and then remove the shielding.    
3.   Reinstall the PHD unit. See  Installing the PHD Unit .    
4.   Click the  Tool Box  button.    
5.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Go to the next step.  
Try the...

Light fatigue  
 
   
   
Fog  
 
   
 
Bead - Carry - Out (BCO)  
  the Apply New Settings button.    
3.   Click the  Tool Box  button.    
4.   Press the Print with A4(2) or Print with Letter (B) 
button.    
Check the pattern for light fatigue.  
1.   Click the  Tool Box  button.    
2.   Press the Print with A4(1) or Print with Letter(A) 
button.  Printing  appears.  
Is the pattern matched?    
Yes. Do the PHD Refresh Mode.  
1.   Click the  Tool Box  button.    
2.   After you start the PHD...

   
 
Banding  
 
   
  Do Adjust Altitude if you install the printer in a high 
altitude location.  
1.   Click the  Tool Box  button.    
2.   Selects the value close to the height of the location to 
install the printer.    
Is the problem recovered?  
Yes. The task is complete.  
No. Replace the PHD unit, if possible. See  Replacing the 
PHD (Print Head Device) Unit  and  Installing the PHD 
Unit .  
Is the problem recovered?  
Yes. The PHD unit is old or damaged. Replace the PHD 
unit.  
No. Contact...

Auger mark  
 
   
 
Abnormal noise  
  Is the error print match with the pattern for the auger 
mark?  
Yes. Click the  Tool Box  button.  
1.   Press the Start button.    
2.   After you perform the Developer Stir Mode, click the 
Tool Box  button, and then press Print with A4(1) or 
Print with Letter(A).  Printing  appears.  
Is the problem recovered?    
Yes. The task is complete.  
No. Replace the PHD unit. See  Replacing the PHD (Print 
Head Device) Unit  and  Installing the PHD Unit .  
No....

Jam/Alignment  
 
   
 
 
   
 
Misfeed jam  
  5.   Is the noise from  Main Motor Operation Check  
matched?    
Yes. Contact Dell.  
The job prints, but the top and side margins are incorrect.  
1.   Ensure the margins are set correctly in your software 
program.    
Color registration is out of alignment.  
Do either of the following:  
1.   Click the  Tool Box  button.    
2.   Press the Start button for Color Regi Chart.    
Is the problem recovered?  
Yes. The task is complete.  
No. Try the spare...

Are the width and length guides on the print media sources 
adjusted correctly?  
Yes.  
No. Use the correct print media.  
Is the Tray 1 installed correctly?  
Yes. Check the paper type.  
Thick  
Is thick paper 216 gsm or lower?  
Yes. Flex print media before loading it.  
No. Use paper at 216 gsm or lower.  
Is the problem recovered?  
Yes. The task is complete.  
No.  Flex print media before loading it.  
Thin  
Is thin paper 60 gsm or more?  
Yes. Flex print media before loading it.  
No. Use paper...