Comdial Scout 900MXS Cordless Telephone User Guide

							Digital Wireless Telephone
System User’s Guide
(For IMPACT 24 / 48 / 72 )
Digital Communications System
R
Scout900MX
Scout
900MXS 
						

							This user guide is applicable for the following digital tele
phone system and telephone model:
System Models:
IMPACT 24 / 48 / 72
Software:
Software Revision
DSU: 16A and later
DSU II: 2A and later
Telephone Model:
Scout 900MXS
The following useful accessories for the digital wireless
telephone are available through your Comdial dealer.
Accessory Product Code
Vibrator Kit 900-VIB
Belt Clip Kit 900-HOL
Headset 900-HDS
Standard Battery Kit 900-BAT-STD
Extended-Life Battery Kit 900-BAT-EXT
Replacement Handset without Battery 900-HS
Replacement Base Unit 900-BASE
AC Battery Back Up 900-BAT-AC
Charging Stand 900 ACPK
Wall Mounting Kit 900-WM
Ask your dealer about the accessory bag and other items
that are available for use with your Scout 900
MXDigital
Wireless Telephone 
						

							Contents
1 Introducing The Digital Wireless Telephone 1
1.1 Using This Guide 1
1.2 Using Chapter One 2
1.3 Knowing Your Digital Wireless Telephone 2
1.3.1 Reviewing Important Safety Instructions 3
1.3.2 Reviewing The Technical Specifications 5
1.4 Knowing Your Telephone’s Functions 6
1.4.1 Knowing Your Handset 6
1.4.2 Knowing Your Base Unit 8
1.5 Interperting The Low Battery Indication 9
1.5.1 When You Are Not On A Call 9
1.5.2 When You Are On A Call 9
2 Answering Calls 11
2.1 Using Chapter Two 11
2.2 Answering Outside And Intercom Calls 12
2.3 Answering Calls At Monitored Stations 13
2.4 Answering Night Transferred Calls 14
2.5 Making A Call Pick-Up 15
2.6 Responding To A Subdued Off-Hook
Voice Announcement 16
3 Making Calls 17
3.1 Using Chapter Three 17
3.2 Dialing Automatically 18
3.3 Dialing Manually 19
3.4 Redialing A Previously Dialed Number 20
3.5 Using Line Groups 21
3.6 Waiting For A Line (Queuing) 22
3.7 Making Intercom Calls 23
3.8 Camping At A Busy Station And
Waiting For An Automatic Callback 25
3.9 Camping At A Busy Station And
Waiting For An Answer (Call Waiting) 26
Contents
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							3.10 Overriding A Call Or A Do Not Disturb
Condition At Another Telephone
(Executive Override) 27
3.11 Making a Subdued Off-Hook
Voice Announcement 28
4 Placing Calls On Hold 29
4.1 Using Chapter Four 29
4.2 Holding Calls 30
4.3 Handling Hold Recalls 32
4.4 Parking Calls 33
4.5 Handling Park Recalls 34
5 Transferring Calls 35
5.1 Using Chapter Five 35
5.2 Transferring Screened And Unscreened Calls 36
6 Conferencing Calls 37
6.1 Using Chapter Six 37
6.2 Conferencing Telephones Together 38
7 Using The Other Telephone Features 41
7.1 Using Chapter Seven 41
7.2 Blocking Voice Announce Calls 42
7.3 Entering Account Codes 43
7.4 Forwarding Calls 44
7.5 Making A Call Non-Private (Privacy Release) 45
7.6 Monitoring A Conversation Between
Two Telephones (Service Observing) 46
7.7 Muting Your Telephone 47
7.8 Operating A Department station 47
7.9 Sending A Paging Announcement 48
7.10 Setting A Do Not Disturb Condition
At Your Telephone 50
7.11 Setting The Volume Control 51
7.12 Switching The Dialing Mode Between
Pulse And Tone 51
Contents
iv 
						

							7.13 Using Automatic Station Relocation 52
7.14 Using Toll Restriction Override 53
7.15 Using The Tracker Paging System 54
7.16 Using Your Digital Wireless Telephone
With A DSS/BLF Console 56
8 Sending And Receiving Non-Verbal Messages 57
8.1 Using Chapter Eight 57
8.2 Lighting The Message Waiting Light 58
8.3 Sending LCD Messages 59
8.4 Sending Response Messages 60
8.5 Using Assist Button Messaging 61
8.6 Using Station-To-Station Messaging 62
9 Programming Your Telephone 63
9.1 Using Chapter Nine 63
9.2 Programming For Speed Dialing 64
9.3 Storing Speed Dial Numbers 66
9.4 Storing DSS Numbers 67
9.5 Storing The Memory Location Speed
Dial Numbers 67
9.6 Storing The Feature Codes 68
9.7 Storing The Special Purpose Feature Buttons 68
10 Installing The Digital Wireless Telephone 71
10.1 Using Chapter Ten 71
10.2 Selecting The Installation Location 72
10.3 Connecting To The Station Jack 73
10.4 Applying Power to the Base Unit 73
10.5 Installing The Battery Pack 74
10.6 Charging The Handset’s Battery Pack 75
10.7 Charging Extra Battery Packs 76
10.8 Cleaning The Battery Contacts 78
10.9 Attaching The Belt Clip To The Handset 79
10.10 Testing The Coverage Range 80
Contents
v 
						

							11 Troubleshooting Your Telephone 81
11.1 Using Chapter Eleven 81
11.2 Interpreting The Trouble Symptoms 82
11.3 Making A Power Reset 83
Index I1
Quick Reference Guide A1
Contents
vi 
						

							Introducing The
Digital Wireless Telephone
1.1 Using This Guide
This comprehensive user’s guide describes your digital wire
-
less telephone and tells you how to use it.
The operation chapters define often-used features and provide
instructions for their use. These chapters are titled
2 Answering Calls
3 Making Calls
4 Placing Calls On Hold
5 Transferring Calls
6 Conferencing Calls
The special-purpose features of the telephone are grouped into
one chapter titled
7 Using The Other Telephone Features
Your telephone provides several non-verbal ways to communi-
cate using lights and indicators. The descriptions of these meth-
ods are provided in a separate chapter titled
8 Sending And Receiving Non-Verbal Messages
You can program many of the buttons on your telephone to en-
hance the unit’s versatility and usability. These programming
instructions are found in the chapter titled
9 Programming Your Telephone
To assist you in installing the digital wireless telephone and its
accessories, refer to the information in the chapter titled
10 Installing The Digital Wireless Telephone
For your convenience, a troubleshooting chart is included in
the chapter titled
11 Troubleshooting Your Telephone
Introducing The Digital Wireless Telephone
1
1 
						

							1.2 Using Chapter One
The sections in this introductory chapter help you become fa
-
miliar with your telephone’s controls and indicators. The re
-
maining sections are titled
1.3 Knowing Your Digital Wireless Telephone
1.4 Knowing Your Telephone’s Functions
1.5 Interpreting The Low Battery Indication
1.3 Knowing Your Digital Wireless Telephone
Your digital wireless telephone consists of the following items:
•a base unit that is connected to a digital station port on
your telephone system,
a wireless handset that gives you the freedom to use your
telephone as you move around your work area,
an AC adapter that powers your base unit,
a rechargeable battery pack that powers the wireless hand-
set.
optional accessories such as a headset, battery charging
stand, and extended-life battery pack.
Because the handset is wireless, you are not confined to your
desk or wherever you’ve located the base unit. This freedom
allows you to carry on a telephone conversation and still be
free to do other things. If you should wander out of range while
on a call, you will lose voice contact with your party but your
handset will keep its display and status lights active for approx-
imately 20 seconds. During this 20 second time period, you can
step back in range and resume your conversation. After this ap-
proximate 20 second time period, the handset’s display shows
NO SERVICE, the handset sounds three tone bursts, and the
telephone drops the call.
Your digital wireless telephone is easy to use and provides you
with ready access to many useful communications features.
CAUTION
Your digital wireless telephone contains special purpose circuitry
that allows it to interface directly to a Comdial digital telephone
system. Because of this special design, do not connect your digi-
tal wireless telephone to a telephone company central office jack
that is designed for industry-standard telephones.
Introducing The Digital Wireless Telephone
2 
						

							1.3.1 Reviewing Important Safety Instructions
Since your digital wireless telephone has both an AC power
supply and batteries, you should read and understand the fol
-
lowing important safety instructions.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using your telephone equipment, always observe these
basic safety precautions to reduce the risk of fire, electric
shock, and injury.
1. Read and understand all instructions associated with this product.
2. Follow all warnings and instructions marked on this product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, wash bowl, kitchen
sink, or laundry tub, in a wet basement, or near a swimming pool).
5. Do not place this product on an unstable cart, stand, or table as it could fall causing seri-
ous damage to this product.
6. Slots and openings in this product’s cabinet back or bottom are provided for ventilation
to protect this product from overheating. Do not block these openings by placing this
product on a bed, sofa, rug, or other similar surface. Never place this product near or
over a radiator or heat register. Do not place this product in a built-in installation unless
the installation is properly ventilated.
7. This product should be operated only from the type of power source indicated on its
marking label. If you are not sure of the type of power supply to your home or office,
consult your dealer or the local power company.
8. Your product may be equipped with either a grounding-type attachment plug or a po-
larized attachment plug.
The grounding-type attachment plug
is a three-wire grounding type that has a third pin
for grounding purposes It will only fit into a grounding type power outlet. This is a
safety feature. If you are unable to insert the plug into the power outlets at your loca-
tion, contact an electrician to replace your obsolete outlets. Do not defeat the safety
purpose of the grounding-type attachment plug.
The polarized attachment plug
has one blade that is wider than the other. This plug will
only fit into the power outlet in one way. This is a safety feature. If you are unable to
fully insert the plug into the power outlets at your location, try reversing the plug orien-
tation. If the plug still will not fit, contact an electrician to replace your obsolete out-
lets. Do not defeat the safety purpose of the polarized attachment plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by people walking or moving equipment over it.
10.Do not overload wall outlets and extension cords as this can result in the risk of fire or
electric shock.
11.Never push objects of any kind through this product’s cabinet slots as the objects may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on this product or submerge it in liquid.
12.To reduce the risk of electric shock, do not disassemble this product. Take it to a quali-
fied service technician when it requires service or repair. Opening or removing this
product’s covers may expose you to dangerous voltages or other risks. Incorrect reas-
sembly can cause electric shock when this product is subsequently used.
Introducing The Digital Wireless Telephone
3 
						

							13.Unplug this product from the wall outlet, remove the batteries, and take it to a qualified
service technician if you encounter any of the following conditions:
A. when the power supply cord or plug is damaged or frayed,
B. if someone has spilled liquid into this product,
C if this product has been exposed to rain or water,
D. if this product does not operate normally by following the operating instruc
-
tions (when operating, adjust only those controls that are covered in the oper
-
ating instructions as improper adjustment of other controls may result in
damage and will often require extensive work by a qualified service techni
-
cian to restore this product to normal operation),
E. if someone has dropped this product and damaged the cabinet,
F. if this product exhibits a distinct change in performance,
14.Avoid using a telephone (other than a cordless type) during an electrical storm as there
may be a remote risk of electric shock from lightning.
15.Do not use a telephone to report a gas leak in the vicinity of the leak.
CAUTION
To reduce the risk of fire or injury to persons by the batteries, read
and follow these instructions:
1. Use only the appropriate type and size battery pack specified.
2. Do not dispose of the battery pack in a fire. The cell may explode. Refer to the
nickel-cadmium battery disposal information, detailed on the battery pack and shown
in the box below, for disposal instructions.
3. Do not mutilate the battery pack. Released electrolyte is corrosive and may cause dam-
age to eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling the battery pack in order not to short it with conducting mate-
rials such as rings, bracelets, and keys. The battery or conductor may overheat and
cause burns.
5. Charge the battery pack only in accordance with the instructions and limitations speci-
fied.
6. Observe proper polarity orientation between the battery pack and battery charger.
SAVE THESE INSTRUCTIONS
RECHARGEABLE NICKEL-CADMIUM BATTERY WARNING
The digital wireless telephone contains a rechargeable nickel-cadmium battery.
·Cadmium is a chemical known to the state of California to cause cancer.
·The rechargeable nickel-cadmium battery contained in this digital wireless tele-
phone may explode if disposed in a fire.
·Do not short circuit the battery pack.
·Do not charge the nickel-cadmium battery used in this digital wireless telephone in
any charger other than the one supplied in the base unit or optional charging stand.
Using another charger may damage the battery pack or cause it to explode.
·Dispose of rechargeable nickel-cadmium batteries properly. Contact local authori-
ties for information concerning reclamation and disposal of rechargeable
nickel-cadmium batteries. Read and heed any notices and disposal details printed
on or attached to the battery’s case
RECHARGEABLE NICKEL-CADMIUM BATTERIES
MUST BE RECYCLED OR DISPOSED OF PROPERLY
·Residents Of Minnesota should contact 1-800-225-PRBA for information concern-
ing reclamation and disposal of Rechargeable Nickel-Cadmium batteries.
·Residents outside of Minnesota should contact their local authorities for informa-
tion concerning reclamation and disposal of Rechargeable Nickel-Cadmium bat-
teries.
Introducing The Digital Wireless Telephone
4