Comdial Scout 900MXS Cordless Telephone User Guide
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3.8 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can dial a feature code that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. To camp on at any busy, do not disturb, or ring no-answer sta - tion, dial6. Your telephone immediately hangs up. When the station you called becomes available, your telephone will sound several short ring bursts. When you hear this, lift handset and pressTALK(if necessary), press button to select intercom. The other telephone will start ringing. After the ringback tone, if you do not select the intercom within the system time limit, the system cancels the call back at that time; however, you can cancel automatic call back at any time before your telephone sounds the ring bursts. To do this, lift handset and pressTALK(if necessary), press button to select intercom (if necessary), dial#6. your telephone automatically hangs up. Making Calls 25
3.9 Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call- waiting tone to the telephone and wait on the line for an an - swer. To activate call waiting, lift handset and pressTALK(if necessary), press button to select intercom, dial extension number and hear busy signal, dial01(called party hears tone), wait on line for reply. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ig- nore your call-waiting tone and continue current conversation. To cancel call waiting, pressTALKor hang up handset. To answer a call-waiting tone if you receive one while on a call, hear short tone burst in receiver, either place current call on hold or complete call and hang up (waiting call will ring at your telephone), lift handset and pressTALKto answer call. You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller. Making Calls 26
3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condi - tion at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled through programming, an error tone will sound.) To override an in-progress call at another telephone, make intercom call and hear a busy signal, dial03(all parties will hear several tone bursts), join in-progress call. To override a Do Not Disturb condition at another station, make intercom call and hear a do not disturb signal, dial03 speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode). NOTE:This action disables DND condition at the other telephone until DND is reset. Making Calls 27
3.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another sta - tion that is off-hook and busy on a call if the system is arranged to provide this feature. If your telephone provides aSOHVA button and you encounter a busy tone after making an intercom call, you can then decide whether to deliver a SOHVA mes - sage, camp on at that station, set a message-waiting indicator, or hang up. Without this special button, the SOHVA call com - pletes automatically. Make a SOHVA announcement using theSOHVAbutton as follows: make intercom call and hear busy tone, decide whether to interrupt or not, if you decide not to interrupt the called party, hang up, –or– to interrupt, press preprogrammedSOHVAbutton and hear several quick tone bursts, make announcement (busy tone means that the called tele- phone is in speakerphone mode and you cannot make an- nouncement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA), wait on line for reply (either verbal or LCD reply). NOTE:The caller cannot control how the announcement is received. This depends upon the equipment used and station program- ming. Making Calls 28
Placing Calls On Hold 4.1 Using Chapter Four You can place calls on hold and pick them up a short time later in several different ways. This chapter explains the various methods you can use to hold a call. 4.2 Holding Calls 4.3 Handling Hold Recalls 4.4 Parking Calls 4.5 Handling Park Recalls Placing Calls On Hold 29 4
4.2 Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, either you can pick up the held call at your telephone, or another user can pick it up at another tele - phone if that telephone shares the held call line with your tele - phone. With an exclusive hold condition, you must pick the held call up at your telephone; no other telephone has access to it. You can also answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance). You can even place a call on hold at another telephone or on hold in the system so that any - one can answer it. After a call has been on hold for the period of time (set by the installer of your system), the system will cause a several short ring bursts to sound at your telephone, and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. To place a call on hold, pressHOLD. To retrieve a held call, press line button of the held call (with flashing light), –or– pressTAP. To retrieve a call that you answered and placed on hold but for which you have no line appearance (for instance, a call that was transferred to you), pressTAP. To place a call on exclusive hold, pressHOLDtwice. To retrieve exclusive hold, press line button of held call (with flashing light), –or– pressTAP(if station does not have line appearance). Placing Calls On Hold 30
To place a call on directed hold at another telephone, while on line, pressINTERCOM, dial90, dial extension number of telephone to receive held call. To pick a directed hold call back up if you wish, lift handset and pressTALK(if necessary), press button to select intercom (if necessary), dial4, dial extension number of telephone that received held call, service call or pressTALKto hang up. To answer a directed hold that someone placed at your tele- phone, lift handset and pressTALK(if necessary), press button to select intercom (if necessary), dial#90. Placing Calls On Hold 31
4.3 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause a hold recall ring burst to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold af - ter the hold recall period (you will hear a ring burst when this happens). Any user whose telephone line appearance for the recalling line can pick up calls that revert to manual hold If you placed a line on manual hold or exclusive hold, and that line is recalling, press line button orTAPto retrieve the call. Placing Calls On Hold 32
4.4 Parking Calls You can place a call on hold in the system so that it can be an - swered from any station that does not have line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered. If the call is not answered within a specified period of time, the sys - tem will send it back to your station for service (this is known as a park recall). When you press an intercom button and dial a code to retrieve a parked call, the system removes it from the park orbit and places it at your station To park a call in orbit, while on the call, press intercom button, press, dial code for park orbit (91–99for orbits 1–9), remember the code for later use or make it known to those who need to know it in order to retrieve the call. To retrieve a call that was placed on hold in the system (parked), lift handset and pressTALK(if necessary), press intercom button (if necessary), press#, dial code for orbit (91–99for orbits 1–9). Placing Calls On Hold 33
4.5 Handling Park Recalls When a parked call “times out” of the system, it will return to your telephone in the form of a park recall (you will hear sev - eral short ring bursts). Your display will indicate that the call is recalling. To answer a park recall, press button for recalling line. The call will then connect to your station. If you do not answer the park recall, the system will place the call on hold at your telephone. The call remains on hold for a period of time and then rings back to your telephone as a hold recall. To re-park a park recall and restart the park timer, answer/retrieve call, press, dial code for park orbit (91–99for orbits 1–9). Placing Calls On Hold 34