Comdial Quick Q Acd Administrators Guide

Exporting Reports in ASCII Format
There is an option available under the Hisotorical Reports screen that allows you to export system and
group reports in the ASCII format. This allows you to import these reports into standard spread sheet
programs so that you can customize the data. Use the following procedure to export your reports.
1. Insert a disk into floppy disk drive A on yourQuickQcomputer.
2. SelectHistoricalfromManagement Infoto obtain the window illustrated in Figure 5-4.
3. Sign through to the...

Selecting The Report Schedule
Selecting theReport Schedulefrom theManagement Infomenu causes a pulldown menu to
appear with two choices—DailyandWeekly/Monthly.
SelectDailyand theDaily Report Schedulewindow appears. You use this window to select
reports that you want to print daily by clicking on the appropriate boxes in theReport Typearea of
the window. Also, you use this window to enter the print time (in 24-hour format) for any reports you
want to print—daily, weekly, or monthly. When entering the...

Selecting The Main Report Screens
The Main Report screens are the same for the daily, weekly and monthly analysis periods. While the
hourly report menu lacks some of the report types offered by the other reports. The menu bar offers the
report type, report format, note, and print options.
Report Type—Selecting this option from the menu bar causes aReport-typemenu to drop down.
The reports type consists of the following options:
·Answer Bins
·Abandon Bins
·Incoming Call
·Total Time
·Average Time
·System...

Print—To print your report, select thePrintmenu bar option. The system drops a menu down that
offers you the choice of printing theNumericalreport,Graphicalreport, orPrint All.
Choose one of the three options and the Print Report window appears offering a list of nine report types
for group. Use the
Tabkey to cycle from theStartbutton to the Report Types. To select the type of
report, press
Enterand your option will be highlighted with an “X” on the left hand side. Use theupand
downarrow keys to move...

QQ105
Figure 5-6. Adding A Wallboard Message
GCA70-336 QuickQ Management Information
Software Revision 3.0 QuickQ Management Information 5-9 

Opening The Wallboard Schedule Report
This report provides information on when certain messages will be sent to the wallboards based on time.
Also, this screen allows you to update or delete any of the existing schedules, or create new schedules as
needed.
1. SelectWallboard Schedulefrom theManagement Info pull-downmenu. The
Wallboard Schedulewindow appears (Figure 5-7).
2. Use the
UpandDownarrow keys to cycle through the message schedules. Your choice will be
highlighted.
3. To add a new message...

Selecting The Wallboard Alarm Report
This report provides information on when certain message threshold values will cause a wallboard alarm
condition. When a wallboard alarm condition occurs, the parameter value will be displayed in red on the
wallboard. TheWallboard Alarmscreen allows you to update or delete any of the existing alarms,
or create new alarms as needed.
1. SelectWallboard Alarmfrom theManagement Infopull-down menu. TheWallboard
Alarm window appears(Figure 5-8).
2. Use the
UpandDownarrow...

Selecting Configuration Reports
The configuration report provides a method to produce a hard-copy (printout) of all system parameters.
Using this option, System Managers and Supervisors can review programmed parameters including
Technician’s Programming, Manager’s Programming and All Group Supervisors’ Programming. This
feature is useful in providing Supervisors and Agents a listing of all Account Codes programmed by
printing the Managers configuration.
1. SelectConfigurationfrom theManagement Infopull...

Selecting QuickQ MIS Reports
TheQuickQprovides comprehensive Management Information System (MIS) reports that you can either
view on the call processor computer screen or print as a hard copy. The system updates and automatically
stores all reports and can present the data in both graphical and numerical formats. This reported
information assists the System Manager in making efficient use of lines and agents.
The system collects over 63,000 different statistics and presents them in 80 different MIS...

QQ93
QQ94
Figure 5-9. Answer Bins
Answer Bins
Show percent of answered calls within the 7 programmable time bins.
Shows supervisors the response rates of their departments.
Figure 5-10. Abandon Bins
Abandon Bins
Show percent of abandoned calls within the 7 programmable time bins.
Shows supervisors the tolerance of callers.
QuickQ Management Information GCA70-336
5-14 QuickQ Management Information Software Revision 3.0