Comdial Quick Q Acd Administrators Guide

Appendix D
Reviewing The Programming Road Map
Start-up, Technician’s, And System Manager’s Screens
Start-up Screens
Sign-In
ID # XXX
Password XXX
Technician’s Screens
System Setup
QuickQ Master Setup
Master Extension
Master 2 Extension
QuickQ OAI Key Code
QuickQ Line Setup
Name
Group
Subgroup
Line No.
Voice Port Config.
Voice Port No.
Station
Type
Printer Setup
Printer Type
Other
Epson LQ
HP Laser
HP DJ 500
HP DJ 550C
Printer Port
LPT 1
Integration Setup
External Overflow
Overflow Extension Setup
1st...

Reviewing The Programming Road Map (continued)
Group Supervisor’s Screens
Access Group Supervisor’s Screens as follows:
1. SelectMANAGERfrom the Sign-in Screen.
2. SelectGroup Programmingfrom the Manager Screeen.
3. Select a Group (01-16) from the Group Programming Screen.
4. AnswerYesto the question, Sign Through?
Group Setup
Parameter Setup
Overflow Threshold MM:SS
Redirect Threshold MM:SS
Alarm Threshold MM:SS
Alarm Threshold Calls in Queue
Priority Override MM:SS
Call Screening Yes No
Automatic Force...

Appendix E
Backup Utility
What is it?
The Backup Utility allows you to make security Backup copies of the statistical data (i.e., the report files)
gathered by the ACD. These copies are made to standard 3.5 high-density floppy disks.
Once these Backup copies have been made, the Backup Utility can then be used to Delete the old copies
of these files from the Hard Disk of the ACD.
Why should you use it?
As well as providing a measure of security for your data, using the Backup Utility will free up space...

Selecting theCancelbutton will take you back to the previous dialogue box.Continuewill close
down the ACD and will start the Backup Utility Program.
NOTE: The ACD will cease to function whilst you are using the Backup Utility - make sure you
are certain that you want to close down the ACD operation before you go to the Backup
Utility.
Press any key or click the left mouse button to remove the welcome window, and to make the menu at the
top of the screen appear.
The Backup Utility Help System
The Backup...

The Backup Utility Main Menu Options
Backup
Before you can use the Backup option you must first tell the Backup Utility which type of Data Files you
wish to Backup and also the Start Date and End Date of the period in which you wish to carry out the
Backup.
When you have done that and then selected theBackupoption the system will check which files are
going to need to be copied, and will tell you how many disks you are going need.
NOTE: The disks that you use must be 1.44 Megabyte Hi-density disks, and...

To select an option from the popup menu, you can either highlight the option using theHome,EndandUp
andDownArrow keys and then pressEnter, or you can use the hotkey method. The hotkey method allows
you to choose an option by pressing the keyboard character which corresponds to the highlighted (yellow)
letter in the option of your choice. TheEsckey will close the popup menu without making a new
selection.
Once you have selected a file type, it will be displayed on the bottom border of the main window.
The...

Set End
Before you can use the Backup or Delete options, you must first tell the Backup Utility which type of
Data Files you wish to work with, and also the Start Date and End Date of the period in which you wish
to carry out the Backup or Delete operation.
You enter the End date for the work period in the format DD/MM/YYYY, so that February 1st 1994
would be entered as 01/02/1994.
Dates are checked as they are entered to make sure that you haven’t asked for the 32nd of a month, or a
date next year and...

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Appendix F
Understanding Emergency Operations
QuickQcontains built-in protection to minimize operational problems that could occur as the result of
system interruptions such as power failures. This appendix outlines actions that QuickQ causes when
these emergencies occur.
Notifying Agents
Whenever normal operation is interrupted,QuickQnotifies all of the active (signed-in) agents for five
seconds. The message,System Rebootingis displayed on each agent’s display telephone along with an
audible tone....

Saving Call Statistics
All call statistics are saved during a system interruption except for the accumulated current Hourly report
up to the time of system reboot. For example, if the system is rebooted at 11:30 and the hourly call
statistics are collected on the hour, then no call statistics are saved for the period from 11:00 to 11:30.
However, the hourly report will include call statistics for the period from 11:30 to 12:00.
QuickQ System Managers Guide GCA70–336
A-24Software Revision 3.0