Comdial Quick Q Acd Administrators Guide
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Automatic Call Distributor Software Revision 3.0 System Manager’s Guide R QuickQ DXP
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Table Of Contents Introducing The QuickQ System...................................... 1–1 UnderstandingThisGuide ........................................ 1–1 Becoming Familiar With Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . 1–1 UnderstandingQuickQ.......................................... 1–2 OrganizingTheCallCenterStaff..................................... 1–3 How This Version OfQuickQIsImprovedOverEarlierVersions ................... 1-4...
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DescribingQuickQGroupFeatures ...................................1–10 AlarmThreshold(Time) .......................................1–10 AlarmThreshold(CallsinQueue)..................................1-10 AutomaticDay-to-NightMode....................................1–10 AutomaticNight-to-DayMode....................................1-10 AutomaticAnswerMode.......................................1-10 ManualAnswerMode ........................................1-10 OverflowGroup...
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System-Backup(ManagerLevel).....................................3-30 Announcement Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30 ConfigurationBackup ........................................3-31 StatsBackup .............................................3-32 OperatingTheQuickQSystem.................................... 4–1 LoggingInandOutofQuickQ...................................... 4–1 OperatingAsAnAgent.......................................... 4–3...
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AppendixA .............................................. A–1 UsingQuickQWithaMouse .......................................A–1 Clicking(SelectinganItem) .....................................A–1 Dragging(MovingaWindow)....................................A–1 UnderstandingQuickQWindow Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2 AppendixB.............................................. A–3 SystemLayout/Worksheet........................................A–3 SystemSetup...
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AppendixG .............................................. A-25 DetailingComdial’sTechnicalAssistance................................A-25 VerifyingEquipmentOperation ...................................A-25 ExplainingTheRepairService....................................A-25 UpgradingYourSystemKnowledge.................................A-26 GCA70-336Table Of Contents Software Revision 3.0vii
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List Of Illustrations Figure 3-1 QuickQ Status Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Figure 3-2 Sign In Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Figure3-3IDandPassword ....................................... 3-3 Figure3-4SupervisorSignInWindow ................................. 3-3 Figure3-5IDs/Passwords......................................... 3-5 Figure3-6EditIDandPasswordWindow...................................
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List Of Illustrations (continued) Figure5-1SystemManager’sRealTimeReport ............................ 5-1 Figure 5-2 Real Time Parameter Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Figure5-3Supervisor’sRealTimeReport................................ 5-3 Figure 5-4 Historical Report Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Figure5-5Weekly/MonthlyReportScheduleWindow ......................... 5-6...
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