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Comdial Quick Q Acd Administrators Guide

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    Page 1 Automatic Call Distributor Software Revision 3.0 System Manager’s Guide R QuickQ DXP
    Page 2 ii
    Page 3 Table Of Contents Introducing The QuickQ System...................................... 1–1 UnderstandingThisGuide ........................................ 1–1 Becoming Familiar With Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . 1–1 UnderstandingQuickQ.......................................... 1–2 OrganizingTheCallCenterStaff..................................... 1–3 How This Version OfQuickQIsImprovedOverEarlierVersions ................... 1-4...
    Page 4 DescribingQuickQGroupFeatures ...................................1–10 AlarmThreshold(Time) .......................................1–10 AlarmThreshold(CallsinQueue)..................................1-10 AutomaticDay-to-NightMode....................................1–10 AutomaticNight-to-DayMode....................................1-10 AutomaticAnswerMode.......................................1-10 ManualAnswerMode ........................................1-10 OverflowGroup...
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