Comdial Quick Q Acd Administrators Guide

11. The Save ID / Password window appears. If you selectYesor pressAlt Y, the system saves all
changes made and all windows closes automatically. If your option isNoor if you press
Alt N,the
Save ID / Password window closes. You will return to the ID / Password window. You can now exit
this window by pressing
Escor double click on the close box.
Setting the Time and Date
The time and date are set within your telephone system (refer to your Telephone User Manual). This
option is used to synchronize the...

Setting the Intergroup Overflow
Intergroup overflow improves the effectiveness of a Call Center by utilizing additional groups
(departments) as back-up to answer calls, if the primary group is busy beyond the set time parameters.
Once the overflow timer has been exceeded, the system presents the call to the first available of the five
groups (primary and four overflow). For calls to overflow to the appropriate groups, you must set the
overflow patterns using the following procedure:
1. Pull down...

6. The Save Intergroup Overflow window withYesandNooption appears. Use the mouse to click on
Yesor press
Alt Yto save changes and automatically close the menu. Click onNoor press theAlt N
key to return to the Edit ACD Intergroup Overflow window. If, at this point, you wish to exit the
window, double click on the close box with your mouse or press the
Esckey.
7. When you have set the overflow patterns for all of the groups that you will use, use the mouse to click
on theSave-To-Diskoption on the menu bar...

3. Use theTabkey or click on the mouse to move the highlight in the Description field to the message
that you wish to title. Type a reminder note to help you identify and locate the various messages.
NOTE: The times shown beside the descriptions detail both the total time allocated to the
message (that is, the length of time occupied by the first version of the message) and
the amount of recording time that the current message occupies.
4. If a number is selected by clicking on the mouse or pressing...

6. To edit an existing code, highlight the code and pressEnteror click on the code with the mouse.
The Edit Account Code Set up window appears.
7. After making the necessary changes, selectUpdatefrom the menu bar or Press
Alt U. The Save
Changes to Account window appears. Click onYesor press
Alt Yto save all changes made to the
code. The Edit Account Code Setup window & Save Changes to Account window closes
automatically. You will return to the Account Code Setup window.
8. To delete an Account Code,...

Arranging The Stat-Bins
QuickQhas six levels of stat-bins for answered and abandoned call statistics. Use the following procedure
to setup the time bins that are used to collect the system statistics.
1. Pull down theSystem-Setupmenu and select theStat-Binoption.
2. A pull down menu appears withAnswer BinandAbandon Bin.
3. SelectAnswer Binand the Answer Time Bin window appears with the Time Bin 01 box
highlighted (Figure 3-11).
4. Type the time bin parameters in minutes and seconds. Repeat for all...

Understanding The Wallboards
QuickQcan support up to 16 optional wallboards. Even though parameters for both mono-color and
tri-color wallboards are shown in the program, only tri-color wallboards are functional inQuickQ, version
3.0. The tri-color wallboards have a 40-character display (two rows of 20 characters) consisting of red,
yellow, and green LEDs.
Modes Of Operation
QuickQwallboards are allowed two modes of operation—parameter mode and text mode. In the
parameter mode they display operational...

Priorities
When more than one message is sent to a wallboard or a group of wallboards at the same time, priorities
are used to determine the sequence in which these messages will be displayed. The order of priority to
display messages are as follows:
1. Scheduled messages (triggered by time).
2. Alarm messages (triggered by an alarm threshold).
3. General messages (manually sent).
4. Parameter mode information (parameters and group titles).
Parameters are the only kind of displayed information that can...

characters. This is for the text mode only.
11. Press the
Tabkey to move to the SUMMARY field. Press the down arrow box to show theYesorNo
options. Make your selection by pressing the
Enterkey or clicking on your choice with the mouse.
NOTE: When you enable the summary option, the word “SUMMARY” will appear centered
on the top row of the wallboard in green letters. The summary displays parameter pairs
and occurs hourly and when the group or system goes to night mode.
12. Press the
Tabkey to move to the...

Setting Up The Wallboard Parameters
You can select parameters for displaying call center status on a real time basis. You can only select three
parameters when you are using the mono wallboard because those wallboards have only a single row
available for characters. However, when you are using the color wallboard, you can use either three or six
parameters depending on how you have it set up. If you enabled a wallboard title on a color wallboard,
you will not have the top row available, so you can use...