Comdial Quick Q Acd Administrators Guide

Appendix G
Detailing Comdial’s Technical Assistance
Verifying Equipment Operation
Comdial installation specialists strongly suggest that you temporarily install the equipment and test the
system operation at your facility before you take it to the permanent installation site. When you do this,
you ensure that the equipment is operational, and if it is not operational, you give yourself an opportunity
to correct any problems that exist.
Follow the installation details closely in this manual and double...

Upgrading Your System Knowledge
From time-to-time, Comdial Engineers will enhance equipment software or add to the hardware
capability. The technical publications personnel document these changes on Technical Advisory Bulletins
that they make available to you in several ways:
·you may turn to the appropriate section in your system’s instruction binder and find the TABs that are
currently available,
·you may call the Technical Services facsimile (FAX) line at 1-800-266-3425, Extension 500 and obtain...

Index
A
Abandoned Bin .................................................... 1–7
AdditionalQuickQDisplays For Scout
Telephones.................................................... 4–10
Account Code Setup Window ........................... 3–11
Account Codes, Assigning ................................ 3–10
Account Codes .................................................... 1–9
Add Agent Window .......................................... 3–23
Agent Features, Describing The .......................... 1–9
Agent...

G
Group Features .................................................. 1–10
Group Layout / Worksheet ................................. A–5
Group Levels, Programming ............................. 3–18
Group Setup .........................................................A-5
Group Setup Window ........................................ 3–20
Group Supervisor, Programming By ................ 3–19
Group Supervisor’s Real Time Screen
Enhanced ........................................................ 1–4
H
How This...

S
Saving Call Statistics ........................................ A–24
Scheduling The Night Mode Operations ............ 1–4
Screen Information, Printing ............................ A–23
Scroll Bar ............................................................ A–2
Selecting Configuration Reports ....................... 5–12
Selecting Current Reports ................................... 5–5
Selecting Historical Reports ................................ 5–4
SelectingQuickQMIS Reports ............................

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This manual has been developed by Comdial Corporation
(the “Company”) and is intended for the use of its
customers and service personnel. The information in this
manual is subject to change without notice. While every
effort has been made to eliminate errors, the Company
disclaims liability for any difficulties arising from the
interpretation of the information contained herein.
The information contained herein does not purport to cover
all details or variations in equipment or to provide for
every...

GCA70-336.02
04/97
Charlottesville, Virginia 22901-2829
R
World Wide Web: http://www.comdial.com/
Printed in U.S.A.