Comdial Impression Speakerphone And Monitor Telephone System Reference Guide

							Transferring And
Conferencing Calls
When transferring a call, you can either identify the caller before you
transfer (screened) or you can transfer the call without identifying the
caller (unscreened).
5.1 Using Screened Transfer
·To screen and transfer a call to another station in the system,
—answercall,
— pressT/C(call is placed on hold automatically),
— dial extension number of party to receive transfer,
-OR-
press DSS button for one-button intercom calling.
·When ITCM party answers,
— announce call,
— hanguphandset.
·If the called party is busy or does not answer,
— pressT/Cto retrieve call.
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Transferring And Conferencing Calls
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							5.2 Using Unscreened Transfer
·To transfer an unscreened call to another station in the system,
—answercall,
— pressT/C(call is placed on hold),
— dial extension number of party to receive transfer,
-OR-
press DSS button for one-button intercom calling,
— hanguphandset.
NOTE: If the station to which unscreened transfers are made is busy,
the transferred calls will camp-on at the station. Each call will
automatically ring the station when it becomes idle.
·If a transferred call is not answered after a preprogrammed time,
it will ring back to your station:
— answer by pressing flashing line buttom.
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							5.3 Conferencing Telephones Together
You can make conference calls that involve up to five parties, including
you as the originating station. This conference can be any combination of
outside lines and inside stations. For example, you can conference three
outside lines and two inside stations or four outside lines and one inside
station or five inside stations-the combinations are up to you.
·To set up a conference call that includes either outside lines and
inside stations, or just inside stations,
—makefirstcall,
— pressT/C(call is placed on hold automatically),
— make next call,
— pressT/Cto establish conference,
— repeat the above three steps to add up to two more parties.
NOTE: When setting up a conference call with outside lines and
inside stations, you must call the outside lines first.
·To continue conversation with last conferee after three outside
lines have dropped out of conference,
— press the line button of the remaining party.
·To drop outside lines from the conference,
— pressHOLDto put all lines on hold before the caller hangs up.
Not doing this will result in a tone sounding in the handset
receiver, interrupting the remaining conferees.
·To retrieve lines from hold  and bring  them  back into the
conference,
— press line button,
— pressT/C,
— press line button,
— pressT/C,
— repeat the above last two steps until all desired lines are back
in the conference.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
Transferring And Conferencing Calls
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							5.4 Making An Unsupervised Conference Call
Dropping out of a conference call and leaving two outside lines in the
conference is known as an unsupervised conference call.
You can drop out of a conference only when you are involved in a
three-party conference call.
·To drop out of a conference call,
—dial#and hang up (lights next to conferenced lines remain
lighted).
·To rejoin conference from your telephone,
— press one of the lighted line buttons.
NOTE: Conference volume levels are dependent upon the
quality of the external lines.
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							Using The Other
Telephone Features
Chapter Six details the features that enhance the basic operation of your
telephone.
6.1 Blocking Voice Announce Calls
You can prevent voice-signalled ITCM calls from sounding through your
station speaker. This feature also blocks Subdued Off-Hook Voice
Announce calls.
·To block voice calls,
— pressITCMS2.
·To un-block voice calls,
— pressITCM # 2.
6.2 Controlling The Background Music
If supplied by your main system, music can be set to play through your
telephone speaker.
·To turn music ON,
— pressITCMS1(speaker light will turn on),
— adjust loudness of music with speaker volume control.
·To turn music OFF,
— pressITCM # 1(speaker light will turn off).
NOTE: Background music automatically turns off during calls and
returns after a call is completed.
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Using The Other Telephone Features
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							6.3 Choosing Between Pulse And Tone Dialing
If your local telephone service is pulse (rotary), but you have to convert
to tone while dialing, press#at the point in the dialing sequence where
conversion to tone is required. The system will switch back to pulse
dialing when you end your call.
You can program pulse-to-tone switching by pressing#during autodial
or speed dial number storage.
6.4 Choosing Your Personal Ringing Tone
·You can choose one of six different ring tones to easily identify
your station when it rings. To select one of these rings,
— pressITCMSS4,
—dial1,2,3,4,5or6. One of six ringing tones will be selected
and the next time your telephone rings, you will hear the
difference.
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							6.5 Entering An Account Code
If you need to enter an account code for the SMDA report while calling a
number, you can do so using this feature. Code entry is either voluntary
or forced. If the codes are forced, you must enter the account code to
place a call; if the codes are voluntary, the call will still go through if you
do not enter a code. (Pre-programmed emergency numbers will
automatically go through even with forced account codes.)
·To enter account code on an incoming call,
— answer the call,
— pressITCMS04(call is automatically placed on hold),
— dial account code,
— continue talking.
·To enter account code on an outgoing call,
— select line,
— pressITCMS04,
— dial account code and listen for dial tone,
— dial number you are calling.
NOTE: If you hear an error tone after step 3, check the account code
for validity.
Your telephone may be equipped with an installer-programmed
ACCOUNT CODEbutton. If so, account code entry is as follows:
·To enter account code on an incoming call,
—answercall,
— pressACCOUNT CODEbutton (LED will flutter),
— Dial account code anytime during the call (LED will turn off).
NOTE: If LED continues to flutter after you enter an account code,
check the account code for validity and re-enter to correct code.
·To enter account code on an outgoing call,
— select line,
— pressACCOUNT CODEbutton (LED will flutter),
— dial account code (LED will turn off),
— dial number you are calling.
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							6.6 Forwarding Your Calls
You can forward your calls to ring at another station.
·To forward ITCM and prime line calls to another telephone,
— pressITCMS05,
— dial extension number of telephone to which calls are to be
forwarded,
— hang up.
·To cancel ITCM and prime line call forwarding,
— pressITCM # 05and hang up.
·To forward all calls to another telephone,
— pressITCMS5,
— dial extension number of telephone to which calls are to be
forwarded,
— hang up.
·To cancel all call forwarding:
— pressITCM # 5andhangup.
NOTE: To remind you that your calls are being forwarded, your
station will ring with a short ring burst each time anITCM
call is forwarded
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							6.7 Listening To A Call Over The Speaker
(Group Listening)
You can turn on your telephone speaker while you have the handset lifted
so that others may hear the distant party’s voice. His or her voice will
sound out over the speaker as well as through the handset, but only the
handset microphone is active.
·To activate the group listening feature,
— while active on a call and using the handset, press and hold the
SPKRbutton for 2 seconds,
—OR—
press preprogrammed group listen button.
·To cancel group listening,
— press and releaseSPKRto end,
—OR—
— press preprogrammed group listen button.
6.8 Making A Call Non-Private
By pressing an installer-programmedPRIVACYbutton, you can allow
another person to join you in a call. Pressing this button a second time
returns your conversation to private status.
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							6.9 Monitoring A Conversation Between
Two Telephones(Service Observing)
For training purposes, this feature allows you, undetected, to monitor a
conversation at another station. You can use this feature on-hook or
off-hook.
·To monitor an in-progress call,
— pressITCM # 03,
— dial extension number of station you are going to
monitor,
— listen to conversation,
— pressSPKRto end.
·To initiate a SOHVA call to a station you are actively monitoring,
— press pre-programmedSOHVAbutton while actively
monitoring,
— make announcement (distant party will not hear the
announcement; party receiving your SOHVA can press MUTE
button to respond to your call).
NOTE: The Voice Announce Block feature, if enabled at the station
you are monitoring, will not block a SOHVA from your station.
6.10 Muting Your Telephone
By using theMUTEbutton, you can block transmission of your voice to
the distant party. For example, if someone comes into your office to talk
to you and you do not want to interrupt the distant party, just press the
MUTEbutton.
TheMUTEbutton turns on and locks when you press it and turns off
when you press it again.
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