Comdial Impact Dsu II Attendant Instructions Manual

Answering Calls
Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and lights the
line status light. If the installer enabled ringing line preference at your station, an
orange light flashes next to the line that your station answers when you lift the
handset; a red light flashes for any other ringing line.
Also, when an outside call rings at your station, the LCD screen displays any
caller ID information that your station is programmed to receive.


When you...

Answering Intercom Calls
An intercom call is one that is made from one system telephone to another. Your
station receives intercom calls in one of two ways depending upon system
programming. With atone-firstsetting, the telephone rings in a distinctive
pattern and the user of the receiving station must take action to answer.


When you hear intercom ringing (two short bursts),
1.PRESSINTERCOM.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
In avoice-firstsetting, a short tone is followed by...

Monitored Stations
When the installer assigns the personal intercom number of one telephone to
appear at a button on another telephone, the button and its associated light
provide a direct station select (DSS) busy lamp field (BLF) feature. With this
feature, the user can monitor the status of the appearing station.
When the station monitoring feature is off, the status light shows the state of the
monitored telephone.
When the station monitoring feature is on, the status light shows activity status...

Holding Calls
This feature allows you to temporarily disconnect from a current call yet retain it
so that it can be retrieved. When you place a call on hold, you are free to use
your telephone for other calls or features and then return to the held call. At a
multiline telephone, you can put a call on hold manually, by pressing theHOLD
button, or automatically (if programmed), by pressing another line button.
You can place a call on hold in either an exclusive or non-exclusive manner.
With a regular or...

To retrieve exclusive hold,
1.PRESSline button of held call (with winking light),OR PRESS
TA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Hold Recalls
After a call has been on hold for the period of time (set by the installer of your
system), the system causes three quick hold recall tone bursts to sound at your
telephone and the flash rate of the line button becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the hold recall
period. Calls that revert...

Directed Hold
This feature allows you to pick up the last call a user placed on hold at another
station. This feature does not allow you to pick up exclusive hold calls or calls
that are in the process of being transferred. In addition, this feature allows you to
place a call on hold at another station and have this call appear to be the one that
has been on hold there for the longest time. Features such as hold recall apply to
the station that received the directed hold call and not to the station that...

Night Transferred Calls - Line Answer
From Any Station
When you, as the attendant, program the system for nighttime operation using the
night transfer of ringing feature, the line answer from any station feature is made
active. With this feature, you can dial an access code over the intercom line to
allow you to answer any ringing outside line. The line need not be ringing at the
your station for this feature to be used.


When you hear ringing,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephone to...

Call Pickup
In addition to using your speakerphone’sDSS/BLFbuttons to access calls, the
system offers two other distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. Up to
four different groups can exist with any number of stations in a group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.


To answer a call that is...

If you have programmed a PICK UP button on your telephone (seeFeature
Buttonson page 57 of this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using that button.
For a discussion on using aDSS/BLFbutton to answer an incoming call, see
Monitored Stationssection on page 15.
Attendant Manual - DSU II Digital Expandable System 21
GCA70-245 Answering Calls
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Station
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Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. With SOHVA, the announcement
is delivered and responded to in a subdued manner that prevents the distant party
from hearing either the announcement or the response. A tone alert precedes the
announcement and is delivered to the handset receiver of the telephone ahead of
the announcement.
You can respond to...